The ordering process on the Pro-buket website is very user-friendly and intuitive. The assortment is impressive — from classic roses to original bouquets, balloons, bento cakes and chocolate-covered strawberries. I ordered bouquets and compositions for anniversaries, birthdays, and just to please the girl. Each time, the bouquets were fresh, beautifully decorated, and delivered on time. I recommend it to anyone who wants to give vivid emotions!
I bought an edible bouquet here for a colleague for his birthday. In general, everything is fine: beautifully decorated, fresh food. The only thing is that the delivery was delayed for an hour, we had to wait a little. But communication with the manager left a pleasant impression, he apologized for the inconvenience. The composition turned out to be bright and festive, the birthday girl was pleased. I think I'll apply again!
The most terrible company that can ruin everything!
I turned to them for flower delivery on October 26, at about 21:00 p.m., to arrange delivery for my daughter's birthday. She has an anniversary on October 27th. 25th anniversary. I wanted to make a surprise by 12 at night.
It all started well. The manager communicated very competently. I was even surprised that we could have such a service. But! At the most important moment, they ruined everything.
At first they told me that the delivery had been made. I was talking to my daughter on a video call at that moment, since I myself am in the Russian Federation.
But, there was no delivery. Then they apologized and said that they had confused it with another delivery. As a result, the bouquet was brought not by 12, but by one o'clock!
I also wrote the text so that they would print it out and put it in an envelope with a postcard. As a result, there was neither an envelope with congratulations, nor a postcard that paid for it. We contacted the courier, to which he replied that nothing had been sent to him. I wrote to the manager, she didn't read my SMS anymore.
I got in touch again this morning. She (the manager) apologized and offered to make the delivery today. I agreed. It's been 3 hours. Did you write to find out what's in there?
To which they replied that they had transferred everything and if I wanted to send it again, I had to pay for everything again. THEY ACCUSED US THAT THEY ALLEGEDLY DELIVERED TO US, BUT WE HIDE IT!
I asked for the owner's number. Stubbornly they did not give it. Most likely they didn't allow it. In the end, I already said that I would appeal to consumer protection. After that, they reluctantly returned the money for the postcard.
The whole surprise was ruined! I will never turn to such an irresponsible company in my life! And I don't recommend it to anyone!
To cheer up my girlfriend, I ordered a mini cake and a bouquet of Moulin Rouge flowers from Pro-buket, I really liked the service and quality of the flowers. I've never ordered from you before, I'm glad I found such a cool online store!
Not competent staff! Terrible service! I ordered an Orchid in 4 DAYS of a certain color! The color was very important! Agreed, the photo was confirmed in TG! As a result, they brought the wrong color and a completely different orchid! How is it? At the same time, the calls were not answered? Half an hour later, we texted TG with apologies that the florists had decided to send another orchid, as the one I ordered was of poor quality! This is the first time I've heard such nonsense from flower delivery companies!
Unfortunately, the photos on the website do not correspond to reality, because the bouquets delivered are strikingly different from those that are delivered. This is an extremely unpleasant moment, especially when you send flowers to your mother. The photo shows expectations and reality.
I ordered a bouquet for my friend's birthday. They were assembled quickly and delivered on time. The flowers are fresh, came neatly wrapped and beautifully packaged. Thank you very much!
I have used the services of this company several times already, and each time I was satisfied. Flower delivery is always timely, and the bouquet itself is beautifully decorated! I recommend it to anyone who wants to please their loved ones💐
The first time I went to buy bouquets of flowers here, they are very beautiful in a good package, it is clear that they are neatly assembled and the price is appropriate, they stood in a vase for a week.
I really enjoyed working with you on ordering several bouquets for the event. The deadlines are met, the quality is excellent and the interaction is also cool. Thanks!
The salon is super, treated niraz, the flowers are simply excellent, packed very beautifully
I am glad to see my family and friends
I advise everyone, you will not regret it, thank you!!)
Don't order anything there! You will be deceived! I ordered a bouquet delivery from Moscow in advance for my mother's birthday, chose a certain bouquet, and paid for it. The manager said he would send the photo before sending it! As a result, silence. Until I wrote to them myself. As a result, they sent me a photo of a bouquet that was not at all what I ordered, they slipped me fewer flowers, and also the cheapest ones. The changes were not coordinated with me. They simply ignored my demand for a refund! If you want to stay without a bouquet and without money, with a spoiled mood of the whole family, then you are here!
A good flower shop, ordered remotely to partners from UZ, the flowers were delivered in excellent condition and on time. Produced positive emotions for future partners. Thanks to the store for the promptness
We were very disappointed!!!! We ordered a bouquet for a colleague, the photo of the bouquet (as promised ) was not sent before sending, it was sent without confirmation. As a result, we sent another bouquet that was radically different from what was chosen on the site . When they wanted to pay, they said that the bouquet had gone up in price (but we agreed anyway because we liked this bouquet). As a result, time spent, money and a spoiled mood!!! I DO NOT RECOMMEND IT!!! The photo shows how different what they offer and what they deliver in the end are!!!!
A good flower shop, it was necessary to collect a bouquet for mom's birthday. We discussed everything, picked up the most beautiful flowers. The delivery was fast, nothing was crumpled, everything was beautifully and neatly delivered. Thank you very much 🤗
I placed an order on the site in the evening, then in the morning it turned out that there was not a single bouquet from the site, they threw off several types of roses, they say that's all there is. It's funny, but what kind of site, what bouquets, and in fact 0.... The distance of time spent. Then in the morning I had to look for another store in a hurry, thank you.
I don't recommend it
Thank you for the prompt delivery of the bouquet for my sister. She said that these are the most beautiful flowers that were given to her, so I boldly give you 5!
I was buying flowers for teacher's Day, a beautiful bouquet was collected here! The class teacher liked my bouquet. Thank you for your help in choosing colors.
Thank you for the stylish and modern bouquet of their chrysanthemums. I didn't like them before, because they usually made the design too simple for them. And in this company, they somehow look top-notch!
The first time I placed an order for a bouquet. They turned out very beautiful. The flower arrangement was brought on time, the bouquet stood for a long time and pleased me with its beauty.
Thank you about the bouquet, for the timely delivery of flowers to our event. I am very glad that you did not let us down, we will be glad to cooperate with you in the future.
Thank you for your work, for your hard work.Just a colleague had a doctor, but I forgot, and I didn't know what to do, but this company helped me quickly, I advise you!!💘
We ordered a bouquet for others, they were brought in excellent condition, the flowers are fresh, the same as in the photo, the birthday girl really liked it. Thanks a lot
I went on a business trip, and my mother-in-law has a birthday, fortunately you can order flower delivery in Pro-buket, they worked well, collected a decent bouquet and it didn't come out so expensive for money! Thanks
Thank you very much.They gave me a gift on March 8 from there, and I'm shocked they've been standing for 7 days.I bought 12 bouquets for the teachers, I liked everything.
I ordered a bouquet of lilies of the valley for my sister. I transferred the money to the card in advance (2 days in advance) — they did not let me down! Thanks a lot to pro-buket!
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Сергей
Level 21 Local Expert
July 21, 2024
Beautiful flowers and delicious sweets were delivered from me. My beloved was glad to receive such a gift, thank you!
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Show business's response
Инкогнито 6115
Level 7 Local Expert
August 6, 2024
Thank you so much for the gorgeous bouquet of gerberas. It was the first time I ordered such flowers, but they turned out to be very cool, they resemble large daisies