Favorite branch of your favorite bank😍 Fast service, pleasant polite staff! I especially remember the consultant administrator Ksenia!Thanks to the staff of the department for the high customer service!
I wanted to go to this bank yesterday with my child after school to buy currency and put cash on the card. We have been using this bank's cards for more than 3 years.
When I was driving up, I remembered that my wife said they had a very loyal and good-natured attitude towards customers - they let us into the parking lot under the barrier...
I drove up, not only did I wait for five minutes, there was no parking attendant at the place, so he said that there was no way he and my child would let us through the barrier, because I Not a VIP customer! Although there was plenty of parking space, he advised us to leave here, threatening to call the traffic police, and park somewhere "there" away from the bank. We did so, and left for another bank, NOT a PRIOR, since we have a lot of banks with good attitude and offers!
Perhaps the best branch of Priorbank of all in Minsk. Popularly called the "Green Room", there are all services, but there is a high probability of queues. Many ATMs allow you to withdraw rubles and dollars as well as deposit them into your account. Although not all ATMs are full enough when withdrawing, you have to try many of them.
A good department, large, pleasant specialists, we visited in the evening, when there are usually a lot of people, but there were no queues in this particular department, it was free, which was very surprising and pleased at the same time!!!!
Of the 9 windows, two are working. There are 10 people in the queue. I went up to the receptionist and asked her to call more staff. To which she replied that they have three employees working on the second shift (not at the cash desks), one of them is on a real estate loan, two will remain for clients in the windows. Although the department is large, it still takes a long time to wait. What's the point of that, then? In my opinion, it is obvious that there will be a greater influx of people in the afternoon, since everyone is after work. Nonsense with three employees on the second shift.
Yes, that they would all be waiting in line for the toilet, like customers in their offices!
It's just awful! There are always huge queues in any department. That's generally in any! There is a huge compartment on the Nettle, 9 windows for queue P. They worked for the hour and a half that I was standing there, only 2! And huge queues. The girl says that there are a lot of customers today. No, it's always like that! No respect for the bank's customers! 2 out of 9 windows! They say, wait, dear customers, and we will not hire more employees.
That's half the trouble. When they entered my passport data, their employee did not specify the index. Because of this, I couldn't release the card through the app. I had to go to the bank to make a banal index!! Service in the coupon: change of passport data. And in order to correct the line, it was necessary to wait for the 1.20 queue!! Twenty hours to fix the jamb of an employee of this "amazing" bank in 2 minutes!!
If it weren't for the salary project, I would never have come to this bank in my life!!
The worst bank in Belarus. Each employee sees how the operations work in their own way, one advised me to make a transfer to my account in another bank - the account was blocked and for the second day I do not know how to unlock, the bank's answer is "wait". Thank you, I've never been to the prior in my life for any money.
I came to the department to withdraw money from my passport. The girls gave me the wrong ticket. I waited forty minutes. They refused to serve me at the cash register. The girls tried to withdraw money through a terminal that does not issue money a priori. They don't know which ticket to give. They offered to transfer money to another card and withdraw it through an ATM. Oh... in the end, they gave me another ticket, not to the cashier, but to a specialist. I waited in line for an hour and a half, I was late for the interview, I'll have to go another day. Very slow today somehow… It was much faster last time. At the same time, thanks a lot to Maria Yakubovskaya (workplace 16), she serves me for the second time and the second time quickly and clearly. The man is really in his place.
There is only one cash register. A huge number of people are waiting. This is not the first time I've encountered this in this department.
The service itself is good, polite and to the point.
I am writing this review when the fourth minute of the SECOND hour of waiting has gone. Moreover, according to my operation, judging by the coupon, there were 6 people. I don't know what this is about. Are specialists working slowly? Lack of staff? The fact remains that in order to withdraw a small amount from the passport (until the card is ready), you need to spend TWO hours (I threw it on, since I haven't been called yet and there will be another half hour of iterations)
Good afternoon, I am interested in how you can get through to the round-the-clock support of Priorbank on Sunday? The contact center does not work on a day off, - this is understandable ... but what about the card support, the phone number of which is indicated on the card? The very word "round the clock" means 24/7. The answering machine says goodbye on Sunday and turns off the call.
With each visit, you have to wait longer and longer. Today, one of the 4 cash desks was working, as a result, I had to wait in line for half an hour to exchange money.
I applied to the department at Kropotkin 91, got to the specialist Manko Valeria, a very competent and understanding specialist. She quickly answered my questions and suggested the best solution to the problem. I wish there were more such smart and competent specialists.
The weakest possible service, incompetent attitude to other people's time.
Blocked the account, request data on the origin of funds — provided all the information, the account was not unblocked. Then they called the police, they again gave explanations and there were no questions, but the account was still not unblocked. For the hundredth time, in response to a letter asking "have you received an answer about my case?", in addition to the answer "no", they said that I could close the account on a written application and collect the balance. I called the bank beforehand, asked which branch I could do it in — they replied that in any one. I arrived at a convenient branch, where the account was not closed to me and they said that they were ready to give only 5 rubles out of 450 rubles with a commission and that in order to receive the rest of the amount, I need to write an application and wait for its consideration (although I initially said that I wanted to close the account), to a message from support that I was allowed to close the employee did not respond to the bill and collect the money (later, after my next letter to support, she called and told me to come write a statement, although I immediately told her about it). I wrote to the support again asking what amount I should be given and to which they replied that the amount should be returned in full (a contradiction with the words of the department employee). I pointed out that I was deployed at the department and was told that I had to go to the department "serving me" for this (a contradiction with a call center employee who said that you can go to any). As a result, with the millionth attempt, I was able to close the account in the same service department, the balance of which was also issued with a commission. That is, the bank blocked my funds for several months, it is unclear what it did with them and charged me a percentage for it — just incredible, thank you for your time
Terrible queues at the offices. I've been waiting for 45 minutes to pick up the card and insurance! The queue is 16 people. There are 3 windows and they serve customers for a very long time. There are 2 cash registers - they are empty, there is no queue. The longer I serve at the prior, the more convinced I am of the disregard for customers.
It's amazing how the bank has declined for the worse in more than 12 years of my service. For today, I have been solving a simple question for 45 minutes, 3 specialists served a queue of 3 people for 32 minutes
At least 5 consultants and only one cashier worked at the bank during the visit. To withdraw money without a card, I had to wait two queues, the first to the consultant, the second with a new ticket to the cashier. I waited in line at the checkout for 50 minutes.
Firstly, the bank is not located in building 91, but in 91A. Secondly, all specialists are teenagers who have just graduated from college. For each question, they run to someone who is older and more experienced. After 17 out of 9 specialists, only 3 work, and this is even less than half. It feels like I didn't come to the bank, but to college...
I hope my beloved priorbank will return. You can't top up a card with a $100 bill. The offices are closed on weekends. The waiting time in the checkout card replenishment queue is 27 minutes!!!!!!
— This decision was made in order to create comfortable and safe conditions for depositing accounts with Priorbank customers.
One time at a time is not necessary. There are a lot of people, but sometimes the queue passes quickly. Last time we helped to solve the problem quickly. I transferred money from the mobile app to the wrong phone. The money was returned within a week. Rather, the operator returned it, but thanks to the bank's request. Thanks!
Good organization of work, excellent service, qualified assistance from specialists., quick solution of tasks, availability of equipped places for banking operations,
The most nightmarish arrangement you can think of. It's a one-way street, there's no parking, you can't drive into the courtyards. I couldn't get into the bank for several visits.
I tried to issue a card with delivery on the website. What a quest. It's not enough that a bot answers the phone, which, in principle, is not able to help. So there are also some technical problems on the site. Does not skip into the system, constantly updates the pages.
In short, I was never able to become a client of the bank.
I have never entered the branch itself, but the ability to use ATMs and a terminal indoors at any time of the day is very convenient (entrance by cards). Parking along the road is always empty after a working day.
The service is at a high level! There is no queue for specialists. Polite staff. Pretty fast service, everything was cleared up. At the moment, on 06/15/2023, it is closed due to the construction of the 3rd metro line.
It's just unbearable. I've been standing at the checkout for an hour now. There are a lot of people, but only one of the four cash registers is working! God forbid to get here again.
Qualified staff, everything is fast and clear.The waiting time is no more than 10 minutes, although it was lunch, and there were quite a lot of people.
The bank is good, there is Parking, but there are never any places, however, as everywhere in Minsk.the staff is polite.I took off one star for the lack of cash on my last visit.whistle it all over Minsk to withdraw it from your own account.It's not interesting about recent events.Give me my money whenever I want.That's fair enough.
There are always huge queues, and no one regulates the number of specialists. I've never waited less than an hour. Everyone is complaining, but no one is going to solve this problem. Priorbank has been rapidly losing ground lately, which is very frustrating.
Not a bank, but a hole. They can't answer the questions normally, everything is "this is how the Program is configured." I came to withdraw cash - the account was closed without warning. I've never been in line for less than an hour in this department. I don't say anything about the work of their chats at all - you may get an answer the next day...
Disgusting attitude towards customers! The son came at 15.40, took the ticket, sits waiting for his turn. At 15.55, the administrator apparently enters the hall and informs that you will not have time to receive him because they work until 16.00. And that he leaves the bank.
What is this attitude? The ticket is in his hands! He took it before they closed! Why wasn't he accepted!
Very slow workers.
I came to pick up a pre-issued card, there were 10 people in the queue. 4 specialists worked, chatting leisurely with colleagues. As a result , I sat for almost an hour . I didn't expect it(