Terrible separation. 1. The opening hours are incorrect. 2. There is no cash desk for currency exchange. 3. To open a salary account, you must come several times, because the security service reviews the application for opening within 3 days. Moreover, the application for the card was sent a week ago. First, you make an application for manufacturing, then you receive an SMS saying that the card is ready, take it. And when you are already sitting in the department, they tell you that the application is being processed, come back in 3 days. So why did I leave my details to you a week ago? Darkness. This is the first time I've come across such a bank. If it wasn't for the PO, I would never have applied here. 4. Eternal queues, employees are not professional
It is not clear at all why this branch exists if it does not have cash desks / currency exchange. A currency ATM may not have the right currency or the right denomination (at best, there are 100€\100$ bills)
The most disgusting private bank in the country: there are several branches where you can withdraw currency from a card / exchange currency in Minsk, there is either no money in the existing ones, or queues of 30+ minutes. Employees do not know information beyond their department, and the same is true in the application. Every time you have to go around 2-3 branches to withdraw some ridiculous amounts from their card.
This is the worst bank that exists in Belarus!! If they have technical work, they will never warn about it in advance, and you will be without money for a day or even more!
It is also not possible to resolve issues in them, because the queues in the branches are such that you have to stand for 3 hours. And also try to prove that there is a problem, they always deny everything without understanding.
The fees are huge for everything.
If it wasn't for a working card, I would never have applied to this bank in my life.
While in Minsk, I withdrew 500 dollars from an ATM on Sunday. 3 banknotes turned out to be stained. Remembering that not every bank accepts such currency these days, I asked the student's son to put these 300 units on the card on Monday. Only at first it turned out that the branch was not working due to the illness of the staff, and three days later it turned out that such operations were not carried out here. And now what to do with these second-rate greens?
When I came to this branch, I wanted to stop being a customer of this bank. Why do you need this branch if there is no currency exchange?! Does the information center accept bills of a maximum of $50? Well, explain to me why, being a bank customer, I have to go somewhere unknown, change money there and go back to the branch to put this money on the card ... nonsense
It was necessary to update the data. Everything went quickly, the service was top-notch, the staff was friendly and welcoming, there was no queue, so we managed to do everything quickly.
Absolute dissatisfaction, the app's logo has been changed to an ugly one, the new map looks shameful, and I'm ashamed to show it. And now the additional costs of money transfers have fallen from the sky, for printing 10 rubles, there is no such thing in any bank.
Excellent department. They serve you quickly. Mitter-grter is doing well, because there is no crowd. There are no cash registers or anything, but there are a lot of ATMs and terminals.
not a professional service. You get one information on the phone, another when you visit the department, and in fact a third. The young man working in this department is particularly irresponsible about the service.
As always with this department, it's a waste of time!((
It is almost always impossible to top up the card through payment terminals! And there are two of them here!!!
Everything is at the highest level. Kind staff. They will help and tell you what to do and how best to do it. For Minsk World, it is an excellent bank with good staff.
It is unclear why a bank if there are no cash desks in it!?
The girl at the reception did not even bother to tell how to withdraw money from a virtual card without a cash register.
"I can't help you with anything."
Make an application to which you can connect your virtual cards and withdraw money from an ATM!
A good department. The staff will not refuse to help. I came here one day in the fall, I needed to update my personal data. A very nice girl helped to do everything, answered all the questions. I left a very pleasant impression. + the receptionist girl and the manager guy helped with the translations + tried to answer many questions. Only a good impression remains
There is a small branch in the house, there is a cash register, an information kiosk, an ATM works around the clock. Consultants will tell you everything correctly, help with the application settings. The bank is satisfied with the work of the bank.
Money was transferred from alfa Bank to the account of an individual of priorbank. 50 rubles were withdrawn, no notification was received, and, accordingly, no one asked for consent either.
Therefore, if you use this "wonderful bank" - read their rules, otherwise you may lose money. It is better to withdraw and give in cash, because the commission is not small.
Clean, bright, excellent service. The only thing I would like is a bench in front of the operating room, sometimes you have to wait and for the elderly it is necessary.
The staff explains all the nuances in great detail and clearly. Today I dropped by literally 10 minutes before closing time. We signed everything in 5 minutes. And I left happy as an elephant))) 👍👍👍🥰
Clean, cozy. The staff is very helpful and friendly. There is an ATM and a possible receiver. The cash register does not work with the cache. Only cashless. I hope it's a matter of time.
It was necessary to reissue the card, the employee said that there would be two cards on the selected tariff: a visa and a master card. Upon receipt, the girl searched for familiar letters in the computer for fifteen minutes and gave only one! In response to the demand to issue a book of complaints, they issued a notebook called "The Voice of the client", not numbered, not stitched, not stamped, not registered! This can be changed after each complaint, just re-glue the sticker. There is no exchanger! I do not recommend visiting this department - there are NO specialists there!!!!
One specialist for the whole bank, yes Saturday, yes the first half, but waiting 1.5 hours (considering that there was a 3m in the queue), it's not serious.
Excellent department. Nice friendly staff. They will always help☺️
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Стас Б.
Level 3 Local Expert
September 10, 2024
There is always a queue ... From an hour + you have to wait!!! One specialist, then two. When two are working, one just sits and deals with other issues, and you sit and wait! Our time is worthless, right? We are in no hurry to go anywhere... disgusting attitude
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Татьяна Пацанкова
Level 4 Local Expert
November 22, 2024
Quickly, efficiently, politely. Thank you for the service
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А
Анастасия Р.
Level 4 Local Expert
November 9, 2023
A small compartment where the simplest procedure to do is to wait in line for 30-40 minutes even if there is 1 person in front of you
Actually, in the other two it was no better at all, Alfa Bank has a much better service. If not for the sanctions, I would have changed the bank long ago. They leave only due to the lack of competition. As soon as things recover here, expect an outflow of customers. Although I think the bank is deeply all the same considering the level of both services and branches and the mobile application .
The design and color of the branding are also terrible
Will the terminals be monitored at all here?
Too often it is impossible to deposit money into an account.
He constantly writes that cash is not accepted.
In general, the department is normal, the staff is responsive. But damn, the location is very strange: it works according to the schedule of the neighboring bakery, there is no chance to use the services on weekends, even just to go to an ATM.
Nice office. Excellent staff with iron nerves. There was a huge influx of Russian tourists opening a working mastercard and visa. The staff tries to help and speed up the service in everything.
A very small compartment, but there is everything you need
Among the big advantages: round-the-clock ATMs and self-service terminals, where you can solve most issues
They want 10,000 byn for opening a card for a non-resident. Of course, for such money, I immediately wanted to leave there. In general, the repair is normal and the girls are friendly. You won't find an entrance, although the idea of combining a bank with a bakery is not bad
Inconvenient working hours of the department with bank employees. You don't have time to go to your work, since the department starts working only at 11, but after your own, you don't have time either, since the department already closes at 19
Does not work on weekends
It works around the clock. Inside there are three information kiosks and three ATMs, like a cash receiver for legal entities. At night, the entrance is by Priorbank card.