I visited Priorbank and was satisfied with the service. The bank was clean and tidy, which creates a pleasant atmosphere for customers. I especially liked the electronic queue system — it greatly simplifies the waiting process and allows you to navigate the time in advance.
The service turned out to be relatively fast, and I didn't spend much time waiting in line. It is important to note that the bank's employees answered all my questions politely and in detail. I received full information on the issues that interest me, which added confidence in choosing the bank's services.
Overall, the impression of Priorbank was positive. This institution really strives to create a comfortable environment for its clients, and I would be happy to recommend it to others. I hope that the quality of service will remain at a high level in the future.
An excellent and convenient bank, lots of comfortable sofas, an electronic queue, and fast service. And there is a clothing store and doors nearby, you can usefully enter. Convenient location. Feedback from https://lespila.com/
Minus one customer. The downsides are that the work schedule is made for the convenience of the employees themselves, not the customers. There is a certain day in the month when they are all closed there for some kind of accounting. You come to the bank, sometimes the queue is just huge. Just to put money on your card, you can sit for 40 minutes or even more. And most importantly, the commission. It's a complete rip-off. If you transfer 10 rubles to another bank, the commission will be 2.5 rubles. As if someone would personally carry these ten rubles to the other side of the city to that bank. Everything is sent in seconds via the Internet. Today, a person sent me a small amount in Belarusian rubles from an Alfabank Card, Alfa Bank charged 1 ruble for the transfer. And my Priorbank charged me 10 rubles!!! When I called to clarify why, they said oh, they sent you to the lBaN number. If you had been sent by card number, then this would not have happened. A wonderful rip-off that finally showed that you need to change the bank
The queues are long, of course, but all the staff are professionals. Thank you very much. I would like to single out Olga V. Lavrenko separately. An amazing specialist, very polite, everything is fine
Prior Bank is the best bank in the WORLD!! We have repeatedly solved issues almost online! Everything is open and transparent. No surprises. The quality of recruitment is excellent! Keep it up ! This is my eleventh year with you! And I'm not going to change it at all!!!
Terrible attitude towards customers, I sent a transfer to a bank account on 01/24/2025, as a result, only 106p came from 306 rubles, the commission was 200 rubles, it's just ridiculous. Not only is this a huge commission for a bank transfer for small amounts, but it was also warned about this 4 days before the introduction of fees. Moreover, the transfer was made on 01/24/2025, and this commission is applied from 01/27/2025 and Priorbank decides to deliver the receipt at exactly 00.00 on the 27th in order to write off this commission. It's just disrespectful and illegal to treat customers. In any case, do not contact this bank, their cards and bank transfers. You'll regret it very much. Payment number: GG103UWH44 Payment date: January 24, 2025 Payment ID: 2055-5265-6930 Bank transfer to the account ****4933
Who is your bank for?? For pensioners and pregnant women? What a work schedule! Firstly, Sat and Sun are days off. Secondly, on working days before 18:30 it's a game!
At 18:29, they were not allowed to enter and use the information kiosk!!!!
Disgusting working hours for individuals. Finishing at 18, I fly to the bank and still do not have time.
It is always amazing when Services for the population work at a time when the population also works. When should I use your services and leave my job??
It's a good bank.
There is a lack of space inside, which is why it is often crowded with a small number of people inside. The air conditioner often does not work and the room is stuffy.
The staff is pleasant, qualified, and know their job well. The floor is clean, but there aren't enough trash cans. The navigation in the hall is excellent.
There are no questions about the work of employees. Everything was prompted, explained clearly, the operations were carried out quickly. The queue is small, it passed quickly.
But the appearance. To be honest, at first I was shocked, I thought some people came to the bank in September just in T-shirts. But no, these are bank employees.
I've always liked the aesthetics of the bank. The interior is always simple, but tasteful and beautiful in appearance, stylish staff. And now, the girls in T-shirts.
For me, it makes the bank cheaper in my eyes. It's like they came to the market, for a change, like in the old days. And not to a reputable bank.
The employees of the bank are beautiful. A question for management and rebranding.
there are huge queues, there is one cash register out of three (did you build the rest for beauty? it's ugly anyway).
01/15/2025: no improvements were found, the queue is an hour long with only one open cash register. There is still one star for this department.
The service at the bank is always courteous and professional. However, unfortunately, you often have to wait in line, regardless of the time of the visit. Maybe it's just my luck)
There are huge queues, only one cash register works, you need to sit in line for more than an hour to top up the card, because the ATM is set up so that it does not accept $ 100.
The staff is in no hurry. 20-30 minutes per client. Is this normal? Don't you want to optimize your work somehow so that you don't have to fill out paperwork for half an hour?
I have been using the services of this department of the prior for almost 15 years. Only positive impressions. The management was able to create a very effective and friendly team. Professionals work.
There are often queues. But the staff is good. They explain everything clearly, if necessary. The waiting time depends on what time you arrive and what kind of queue. The specialists are working fast enough.
Huge queues at lunchtime.
It is very annoying that not all ticket offices are open during peak hours.
The most annoying thing is to wait 1.5 hours in line at the cash desk to replenish the card with $ 100 banknotes, since Priorbank's information kiosks do not accept these bills.
Super squad! I have many years of experience both as an organization and as an individual. Great service! The staff is very competent, polite and ... Patient to the whims of us, the customers. They will clearly and politely warn you about possible difficulties if the client unknowingly wants to solve the problem in his own way... And offer a more effective solution based on experience, knowledge and the current situation. They work until the last customer, even if it is long after the end of their working day. The long-standing traditions of the Austrian bank in symbiosis with our smart and kind people work wonders. I Highly Recommend It!
Get ready to sit in line for a long time!
One cash register is at lunch, the second is closed for an hour - the currency is counted and it doesn't matter that there are a lot of people in the queue. ATMs do not accept $ 100 bills - you will not be able to replenish the card yourself, and you need to spend an hour of time through the cash register. They are not customer-oriented at all.
I left an unpleasant impression about the bank after talking with the consultant. They could not reliably convey the information and had to come to the bank several times.
I am grateful to the bank employee who helped to resolve the issue quickly
I waited for an appointment with a specialist for 1h20 minutes, after which I was redirected to the cashier, the cashier said that there was no money in the cashier, I had to wait another 15 minutes until the second cashier opened… As a result, more than one and a half hours of time spent…
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павел минский
Level 10 Local Expert
February 27
Many thanks to the staff, they will tell you everything in detail, but huge queues are certainly frustrating.
It's always a super crowded department. The wait is never less than 1+ hour. The central administration has been trying to solve nothing for years. I am writing a review, as always, from the queue
I made out a card here. The specialists are very polite, always prompt and even seem to read minds;) you don't have time to think about asking another question, as a specialist quickly answers it:)
I would not say that the staff is super qualified, came with a certain problem, a customer service specialist, he did not know what to do with such a problem, it feels like the whole department was solving it…
Many wonderful words have been said about priorbank. My experience of 10 meetings with priorbank services is a whole book.
Here's from the last one. I ordered a salary card, an SMS came, came to pick it up, lost it, offered to reissue it, asked where it was better to send it, said logoysky 15. I go to the bank, take a coupon to a specialist, I see a woman after the client gets up and starts packing a bag, I say: where are you going? She told me: I'm going to lunch. I say, I'm sorry! But where does your workday schedule hang where lunch is indicated? The specialist tells me: he is not there, what can I do without lunch? I say at least let me go, give me the card and go to lunch! Behind me, a policeman by the shoulder: well, let's not make any noise here, in such a strict, instructive voice at my age of 23. I had to come in an hour)))
And here's another cautionary tale. Oh, please forgive me about this next time)
I was previously a user of Alfa Bank, I will say right away that Prior's application is much less intuitive, there are a lot of incomprehensible settings that sometimes do not work, there is not a single ATM from which you can put cash on a card (look at the same Alfa Bank that is located opposite this particular branch), which I also do not like in the application so this is the fact that you constantly need to remember the password to confirm the payment, there is no alternative, for example, confirmation with a fingerprint. So it is impossible to disable the fact that with EACH payment you need not only to enter a password, but then also wait for an SMS with a different code when you get there.In a situation where you need to quickly pay for communal services (5-6 payments), I assure you it will NOT be fast until one password is entered until the SMS reaches horror!!! Oh, yes, all branches of Priorbank work from 9-18 if you work for five days, and you are thinking of looking into the branch on weekends, then I hasten to inform you that you will have to go to the only branch that works on Saturday at Uruch and it works in my opinion until 15:00. Good luck
The staff, as is customary in a good bank, is polite and competent. I will leave three stars for long queues, as is common in this department, as a result of which it takes too much time to carry out elementary operations.
At the entrance to the bank, I was met by a consultant girl, it turned out to be a nice little conversation, she helped me choose the right package of services)
The card was made very quickly, given immediately to your hands!
Two exchangers, and 3/4 specialist. In the morning and at the end of the day it is better not to go, there are just a lot of people. A friendly specialist will tell you everything at the entrance
There are a lot of people all the time, that's the division. I couldn't issue the card remotely. The app doesn't really work. I lost 1.5 hours to make a map (
The service is excellent, the attitude towards customers is friendly, the waiting time is insignificant, ATMs are always working. The room's furnishings are small, but all of the above covers the inconvenience.
A great bank. Sometimes there is a queue for operators, and for payments, currency exchange is most often without a queue. Always friendly girls are consultants, they always say hello, older people are always helped and take a ticket to the electronic queue and make payments in the information kiosk.
Keep it up 👏 well done guys)
A long waiting time, there are always 5-8 people in front of you - this is +/- 40min, the space is poorly organized, it is always stuffy in summer, the cash register works as it wants (there was a break of 1 hour, both cash registers did not work at the same time, the second cash register did not open after the break), a stupid system with "fully electronic" document management, where you have to put your ridiculous crooked signature on the tablet and read the document itself from the screen.
The staff is good and competent, but they have been held hostage by bad, greedy managers. Invite specialists/consultants, copy the best from your competitors and become the best bank in Belarus.
In the meantime, fuss, discomfort, disorganization and opening a plastic card for 220 BYN ($80) is just an atrocity.
And parking is convenient. And the queues are small. And the service is excellent. It is a pleasure to donate proceeds to legal entities. There is a special terminal for this. Enter with a key or PIN, put the proceeds, 10 seconds, pick up the receipt and voila. Long live the 21st century and its technologies, which have not yet reached all banks. But the rest of us have something to do.
A bank is like a bank. There is an electronic queue. But in fact, the queue itself is annoying, in which you sometimes sit for 30 minutes.
And the bank seems to be quite good, but it also starts to cheat with the cost of card maintenance, SMS notifications, etc.
In general, you can use it, it is possible to withdraw up to 200 rubles on some cards without commission per month at any ATM in Belarus. Well, we already do everything else in a reasonable non-cash manner.
A bank branch with a convenient location, pleasant staff. The working time is extended, it pleases. The only thing I don't like is always the queue for specialists to work with physics.persons, bank.with cards. There are enough jobs provided, but few of them work
There is not enough place to sit. There are a lot of people, a pretty passable place. There is a consultant in the hall, he asks if he needs help, for this +. Minus the star, solely because of the small number of seats. Otherwise, the service is on the level, they work quickly, there is a consultant, it is warm and clean inside.