After the repair and the unclear decision to leave only 1 cash register, the branch became lame. THERE'S ALWAYS A QUEUE. Previously, it didn't matter that there was only one cash register, but after ATMs stopped accepting 100 bills, it became a complete thrash. You stand in line to change at least 30-45 minutes, and then, in the best traditions of "excellent" service, the queue reaches you and ... in front of your nose, the ticket office closes either for lunch or for a break, it's still almost an hour. And no matter what time you come, the situation is always the same. It is not clear why they left 1 cash register, which closes several times a day and does NOT provide cash services at all. Therefore, at the moment it is easier and faster to go to momo to do what you need. This means that this department has COMPLETELY lost its relevance and convenience, even though it is close to home. Dislike. And, Priorbank, please do something for the better.
I give this rating only for the mode of operation. From 9 to 17 (if you want to pick up the card, then generally until 16:45, I'm not kidding, if the electronic queue terminal comes a minute later, it just won't give you a coupon) the work of the bank branch is some kind of joke)
The rest is fine, the only thing that bothered me was the crazy amount of paper that had to be signed just to pick up the ordered card. I have never seen this in any state-owned bank, but in general it is uncritical, bureaucracy is the norm for a bank.
The service is good, the girls are very pleasant and polite, but the queue is very huge, the rating is only for the waiting time, I was on business 2 times, waiting for an hour, it's faster to get to the cashier, but it's a problem to get to the girls
I was in this office on 17.10.2023 13:52, I wanted to open a dollar account for myself as an individual (non-resident, Russian Federation) with a 20k guarantee deposit. The manager refused, said that you need to open two accounts dollar + b. ruble and for both deposit: 20k +20k. Although I announced that I would receive it immediately in dollars via swift. After I agreed, she returned the passport with the words that she would not have time to complete it before the cash register closed. She rejected my request to simply create a client or an account, saying that she needed to deposit money right now in this office, but the cash register would be closed and she could not do it. I offered today to pay a security deposit from an ATM or an office that will be closer, but I also deployed it. Asked to call the head of the department, replied that their office itself without a head. Such nonsense was arranged… I myself work at Raiffeisenbank (RF) and understand how it works, but such a madhouse in this office… As a result, I will fill out the documents for opening an account before the plane, instead of just making a security deposit.
Terrible employees, including the bank branch. To exchange money, you have to wait for 30 minutes. There is only 1 cash register. I do not recommend the department. It is better to go further to another bank. The time will still be in +
The bank's office is conveniently located, there are parking spaces for cars.Electronic queue.Opening an account, receiving a card in 10 minutes.They explained it clearly, helped to open the application.Professionals.
Employees chat with customers for 40 minutes, explaining that such a password and any other basic information are not sent to the call center, and they themselves call, thereby not allowing them to make a certificate, which takes 2 minutes to do
You can always receive money and any transfers quickly and efficiently here!!
And the polite staff will be able to choose an acceptable product for you!!
I came today urgently to pay for the service with an arbitrary payment with the obligatory receipt of a paper receipt. The consultant consulted with the cashier and said that when paying through the cashier, the commission will be 5p, and through the mobile application 2p, and they will simply print out the receipt, which is more profitable. I paid from the phone, went to the window using the coupon, and it turned out that this service costs 10p! The consultant said that she had not been informed of this detail and did not know what to do. I didn't have time, but I didn't want to pay that much either. I had to go to the printing center, where I spent 30 kopecks instead of 10p. In another branch of this bank, they print a check for FREE and put a stamp on it, so I am outraged three times. And incorrect information, and a huge price, and a waste of time!
For a long time, there are no people, the workers are not moving. If you want to exchange a few dollars, come, sit for half a day, relax, by the way, the Internet also catches poorly
You should immediately understand that if you want to pay for something through their branch, get ready for a hefty commission of 5-10 rubles. Often there is a need for the Internet, there it is completely absent and to the question "can there be WiFi?" you will not be very politely answered that it is not intended for you. As a result: you have to go outside, catch the Internet, skipping your turn.
It's a terrible place to banally exchange money, you need to stand in line for about an hour. There is only one ticket office and it closes for lunch. I do not advise you to come here.
The bank was disappointed. I transferred funds in dollars, but it is impossible to withdraw them in this currency. Horse commissions of 15% for cash withdrawals! I withdraw money and forget about it like a bad dream. I do not recommend it to anyone!
We kindly ask you to take the ATM outside, because on Sat (01/23/2012) it was necessary to withdraw cash from about 2.00 to 3.00 am. There was a drug addict standing near the bank, who began to molest. When I opened the door, there were 4 more suspicious people inside who had locked the phone. It's good that a taxi driver ran up to help me, because the creepy characters started being rude and threatening...
There are usually quite a lot of people at the checkout. This is probably due to the fact that the branch next to the Belarus department store has closed. There is only one ticket office here. There is lunch at the checkout. Otherwise, it's fine.
Everything is fine in the department, as in the reviews below.
But the 24-hour ATM and information kiosk failed - the door worked, but inside both the ATM and the information kiosk were turned off this morning (around 8). The support team sent an application and offered the nearest one on Radial 38 (it was the currency information kiosk that was needed).
THE ATM IS AVAILABLE AROUND THE CLOCK. A CARD READER IS FIXED AT THE ENTRANCE. Opens the door at night. There is a button on the back side to exit. It's warm, cozy, and safe. And that's great, comrades.
It meets all the criteria of a good bank, there is an electronic queue, closed booths, a large upholstered sofa for waiting. Just in view of the small room, there is no predisposition to a large flow of people
It's just disgusting! ATMs do not work at 12 o'clock in the afternoon, they can not help the bank in any way! There are just no words, it caused a lot of inconvenience!
The ATM is installed inside a bank branch, which means that access to it is only available during the opening hours of the institution. This is zvezdets comrades, but otherwise everything is fine. Polite consultants, small queues.