Avoid PrimeFit – Worst Gym Experience Ever! 🚫
If I could give zero stars, I would. My experience with PrimeFit in Tbilisi has been nothing but frustrating. Their communication with customers is terrible—multiple times, I arrived after a one-hour round trip only to find the swimming pool closed with no prior notice. When I complained, the manager falsely claimed they had sent a message, yet the same thing happened to my friend on several occasions.
Another lack of communication issue: after four months of training, I was suddenly told I couldn't work out because my shoes weren’t "indoor" shoes. This rule was never communicated, and I’ve never encountered such a policy in other European gyms. Again, I came for nothing that day.
The hygiene is subpar—the showers are dirty and constantly smell like damp mold, as if they haven’t been properly cleaned in ages.
And let’s talk about their false promises—when I signed up, they told me group class schedules change regularly. That was a lie. There are barely any morning classes, which is when I usually go, and nothing has changed.
On top of all that, they never take responsibility for their mistakes. Every time a customer leaves feedback, they just make excuses instead of acknowledging the issue and improving. This clearly shows they don’t care and never will.
Overall, this is the WORST gym I’ve ever been to. Poor management, terrible communication, bad hygiene, and misleading information. If you’re considering joining, save yourself the frustration and go somewhere else.
The fitness club is very decent, the staff is polite, qualified, the women's locker room and spa area are clean, the showers are clean. I don't understand the negative reviews, have you guys seen any bad clubs?! Everything is almost perfect here
A good gym, there is a swimming pool and sauna with a hammam, group workouts, the price for all this is quite reasonable if you take a subscription for a long time.
Among the disadvantages: some areas are poorly cleaned, there are many things that do not work in the sauna and hammam area.
I had a massage for the first time yesterday. And one of the masseuses in the middle of the session saw fit to tell me that next time I needed an anti-cellulite massage.
Kringe
The closing time of the club is very early, while the staff begin to rush you to leave 30 minutes in advance, turn off the lights when you haven't finished training yet, which looks like outright arrogance!! I have visited many fitness clubs in different countries and have never come across the fact that 15 minutes before the club closes, two employees kicked me out of the sauna or out of the gym. Neither my friend nor I (we bought a subscription together) were told about such procedures.
If the club is open until 22, then I can sit in the sauna or train until 22, and the staff should set aside time to stay after that time and put everything in order. It's not the client who has to adjust to the staff, but the staff to the client! Especially considering that the subscription price is not cheap. The keys that close the lockers also break, but compared to the arrogant behavior of the staff, these are trifles.
In general, everything is not bad, but there are unpleasant moments:
- the heart rate monitor does not work periodically on ellipses and the program resets to manual
- the showers ran out of soap a couple of months ago and did not appear again
- the towel hook in the shower came off and did not appear