I contacted the service because of a strange creaking in the area of the wheels. From the very first visit, I was pleasantly impressed: I politely clarified the details, and the master immediately began the inspection. After 20 minutes, they explained to me in detail that the problem was in worn pads and a slightly deformed disc. We offered several spare parts options to choose from — I took the average price.
it is clear that the staff knows their job. The diagnosis was carried out using modern equipment.
The exact cost was announced before the work began, and there were no hidden fees. It took less than an hour to replace the pads, while I was waiting, I was offered coffee and access to an area with a sofa and TV.
we have issued documents for work and spare parts
The service is definitely trustworthy! I will recommend Pride Motors to all my friends. Special thanks to the craftsmen for their attention — they noticed a small crack in the dust cover and suggested that they fix it immediately.
I want to tell the story of how I repaired my car in this car repair shop. I thought I got to the specialists, but it turned out not, another mistake. And initially there was no great desire to go here, but I had to, because I urgently needed a car, and where I was constantly repairing it, it was busy for two weeks. The car malfunction was such that there was a knock in the left wheel when starting forward/backward. Well, let's start with the bad:
1. They signed me up for 11:00, they took the car for diagnostics only by 17:00, by 19 pm they determined that it was necessary to change the left axle (I changed both 8 months ago), and just in case, the right one. I refused to change the right one (and it was about the right decision) The next day, the half-axle arrived, the half-axle was going to be ready all day, well, I decided to call them myself, as they said, everything would be ready by 19:00, but I did not wait for the call, I dialed them myself, they said they were almost ready, you can leave for the car, but after 15 minutes they called and said you need to top up the oil in the box but they don't have that (for the whole day they couldn't see if they had oil, or dial for me to bring it), in the end, while I stopped by, I bought oil and arrived at 20:00, they were already closing, they said sorry, but everything is only tomorrow, I asked them to get busy as soon as the car service opens, it seems They agreed. Well, now about the repair, the axle has been changed, the problem has not disappeared, the knock has NOT DISAPPEARED.
2. I went on a business trip and drove the car back to them. A girl was sitting at the reception, I told her that the stku was not missing, I could look at the engine cushions, she said maybe the pillows, (the question is how they did the diagnosis for the first time). Then the girl gave me what I thought and whether it was worth looking for this problem at all , She said let's change all the pillows to new ones to exclude the possibility that some pillow is not working properly, that is, give 400 rubles just like that, and you can treat all the teeth at once, sooner or later you will have to treat anywayWell, they signed me up for 9:00, I drove the car to the scheduled time, but they didn't take it for repair right away, they said there was a lot of other work (why then they had to sign me up for 9). So I waited until 6 p.m., there was no call from them, so I decided to drive up myself. I asked what was wrong with the car, to which the master replied that they had found the reason, but until I was 100% sure, we would not say. Okay, I think there's nothing to stand here, I'm going home, they called me back, they said the automatic transmission cushion was fine, they changed it for repairs. They called and said the car was ready, the knock was gone. I came to pick up the car, the problem did not disappear. They said repent before Monday, if the knock is embarrassing, come on Monday. Well, no, I think it's enough to repair cars here at random.After the second time when the car was under repair, I wanted to open the hood, but this already turned out to be a problem, because some "master" removed the protection and installed it back so that the opening lever was protected. Yes, of course, this problem could have been solved by myself, but I think not, the nerves are ruined after them. I went to them and asked who was removing the protection, let him go and do what was right, to which I was told by the locksmith on the weekend and we won't help you today, come tomorrow, I asked if someone else couldn't do it, to which they replied no, because we can't distract a person, but when I've already started talking in raised tones, but they've given me a locksmith. Well, now about the good stuff. On Wednesday, the person who always has a car is released and driven to him. After 15 minutes, the specialist finds the reason for my knocks in the window. It turned out-
1. The stabilizer is NOT fully clamped
2. The bolt of the mounting block is not tightened. The MASTER tightened the bolts and the knock disappeared!!!!!
Now I'm wondering how the suspension was diagnosed twice in this service.So now I won't even wish this service on the enemy.
PERHAPS EVEN THE HALF-AXIS WAS CHANGED IN VAIN!!!!!
Response to the response from the service.
1. Regarding the oil level in the automatic transmission, not two liters, but 1.2, 200 grams were taken from the second can, and the rest was left with you, I saw no point in taking it away, because the excess was drained into an unknown container. Well, about the level, I want to say that the "professionals" of the Warsaw Auto Center also changed the oil
2. When I arrived with the problem that the hood didn't open, I didn't see the point in telling you about the knock, because you couldn't identify and eliminate it anyway, and I didn't see the point in trying my luck in your service anymore.
3. I didn't write anything about the fact that you were rude to me.
4. You did not correctly write "after a while I went to another service where my problem was not solved", just the opposite, after a while I went to another service where my problem was solved (three bolts were tightened, which your masters could not determine in two diagnostics)!!!!!
5. It makes sense for you to present a claim if the car repair does not get better from this, you have kept the car for 4 days at home and you have not found any problems in the elementary. I didn't see any reason to cooperate with you anymore.
6. I am not contacting you because I am currently in another country, if you pay for roaming, I will be happy to talk to you.
7. And what kind of complaints can you have if when I stopped by with the problem that the hood doesn't open (after your repair!!!!), the master told me that the locksmith was doing on the weekend, and we won't help you today!!!!!!
ARE YOU READING THE REVIEW AT ALL, OR ARE YOU RESPONDING WITH A BLANK!!!!!!!!!!!!!!!!!!
HOW DID YOU HELP ME!!??
WE CHANGED TWO SPARE PARTS, BUT THE PROBLEM WAS NOT SOLVED.SO IT WAS POSSIBLE TO CHANGE EVERYTHING IN ORDER!
I serviced my car. The time, the cost, and the quality were all fine. The guys communicate politely, they answer questions. I was satisfied with the service in general and the service in particular.
The room's light bulb was changed for 3 hours. They charged 180 rubles for the job. Just a golden light bulb. The repair order shows an amount of 6 rubles, but in fact 186.
In the act of work performed, they stated that they had given me some spare parts, but in fact they had not given me anything.
I repaired the Citroen C-Crosser in this Car Service. I made an appointment 3 days in advance. They recorded it.
I read Reviews about this service station before the repair and they were NOT VERY GOOD! I even thought about calling and reporting the rejection, BUT......
I came anyway.
-- The boxes ARE CLEAN
--Equipment and --NEW tools
-- Workwear is FRESH
-- The receptionist IS POLITE
-- The locksmith is very ILLITERATE
!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The replacement of ABS sensors on 2 wheels was carried out COMPETENTLY, CLEARLY, WITHOUT DELAY and hassle (as indicated in some reviews!)
The price indicated by the Master was increased, AS I EXPECTED (due to additional plumbing and drilling work) ABSOLUTELY ADEQUATE!!!
NO extra ruble WAS TAKEN!!! (This is for Fans of pouring water on their ears or unscrupulous Competitors who write bad reviews on others...
I highly recommend this Service!
Thanks to Master Alexey for the communication, as well as to the Specialist who replaced the sensors! (I cleaned everything, OILED everything, tightened and stretched the nuts!)
I was passing through Brest myself, and so from St. Petersburg.
Good luck and good Customers!!!
We are car travelers. The car broke down. Only the guys from the Pride came to the rescue. Spare parts, consumables-everything was the care of the service masters. Everything was fixed, clearly and conscientiously. Thanks guys, good luck to you. I recommend the service.
1. Lack of competence (the wrong part was brought).
2. Not punctuality (we are not ready to put the car for repair at a pre-agreed time).
3. I did not wait for an apology.
4. The management was not allowed to contact.
5. Spare parts prices are higher than others.
I went to another service.
Minuses
Duration of repair
Omission of the cost (always about))
As a result of the repair, the cost may increase several times unreasonably, or rather by adding standard hours, works that were originally supposed to be in the initially agreed price for services.
It is very unpleasant that there is a deception of the client, luring with an adequate price, and in the end you get an overpriced one.
There is no initiative of the manager in solving emerging issues. They just put in front of the fact that something is wrong. They say decide.
Plus the locksmiths who do the work.
I do not recommend spending money on fictitious hours and jobs!!!!! As well as the service station itself!!!
The duration of repairs increases every day, and from here the cost of repairs increases to half the cost of the car. They put in front of the fact about the cost of the work. A car repair mechanic seems to have been taken from school right away, young, green. It is necessary to negotiate work and price with the recorder turned on, then do not prove that the price was much less. It's bad that there is no high-quality service station in Brest that can be fully trusted, and not just extorting money from the client. We have not grown to the level of
I applied for the service of removing the particulate filter and the ECU firmware after this procedure.
Due to the removal of the ecology, a turbine malfunction was detected, followed by the detection of a coolant leak from under the cylinder head.
Repair was offered by the car service center, in the form of replacing the cylinder head gasket.
Since it was impossible to repair the engine without removing it, due to the peculiarity of my car, we decided to carry out a complete revision of the engine when removing it.
As a result, all engine seals, rings, all liners were replaced, the crankshaft was polished. A huge amount of related work has been done with the internal combustion engine.
In fact, a complete cap repair of the engine (:
Everything is done efficiently, without nuances.
The managers were always in touch and provided information about the work.
I express my deep gratitude to the car service for the work done.
Everything is done efficiently, treat customers well, everything is always done on time!!! Everything is done carefully and without breakdowns!!!! Very good prices for spare parts! Good luck with your work and good customers!!!!!
In this service, customers are always met by the owner of the service, he always adequately approaches the issue of car repair. He helped us a lot because he solved an unsolvable issue in other services, he helped us and it's not very expensive, everything is adequate and can be solved without problems!!!!!!
Unfortunately, the reviews here seem to be left by relatives of the director of the service station, and, therefore, do not reflect an objective assessment of the car service.
Someone put a personal meeting of the client with the owner of the car service as a plus. In fact, he simply does not have qualified subordinates, so he has to communicate personally.
A good car service. The guys are very patient, attentive and careful. They explain everything in an accessible way, do it quickly and the prices are adequate. I recommend.
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Show business's response
Twoi_KowmaR
Level 8 Local Expert
June 27, 2024
I do not recommend repairing in this service. I gave away the car, spared both time and money ten times. Speaking of money, according to the contract, one cost, and when you pick up the car, another (1.5 times higher). One can only guess about the professional skills of locksmiths, the guys are young, green, I doubt that any of them have the 5th category to replace the timing belt.
I called them, said I want to change your oil, it's all yours. OK, they said, send the registration certificate to Viber. I threw it off, that's all. There is no answer. I called, there is no answer