Iberostar Laguna Azul
42 reviews
November 27, 2022
A great big hotel with a large territory, its own clean and beautiful beach on the Atlantic Ocean. The rooms are clean and spacious. In the lobby, on the beach, in the concerthall, on the territory of the hotel, there are bars with rum, coffee and various goodies everywhere. The ice cream pavilion. Everything is very beautiful. All the staff are friendly, cheerful and good-natured. In the dining room, everything is included for breakfast, lunch and dinner, a buffet and much is prepared in your presence. The menu includes Fish, pork, beef, chicken, sweet potatoes, rice, potatoes, squid, shrimp, various bananas, pasta, lots of pastries and local fruits. Wine, beer, tea, coffee, ice cream and fresh juices. There are some cockroaches in the dining room, but no one pays attention to them, it's a Cube. So for the local flavor, everything is at the highest level.
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4
August 24, 2024
The worst hotel you can imagine, restaurants are closed, bars are broken and everything is closed. Of the six pools , three are working , there are no umbrellas around the pool , the shower does not work . There were 4 elevators in our wing , only one worked , and then intermittently , the water was turned off in the rooms
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1
November 28, 2023
Good afternoon. In general, the city is small, but there is something to see. The truth is in the shops the ball is rolling. The restaurants have delicious food and the prices are in principle adequate! Who will be in Varadero go to the Beatles restaurant!
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3
February 23, 2024
The beach is generally good, but there are no changing rooms, showers and toilets. The sand is good and clean, but unfortunately there are glasses. The entrance to the sea is good, sandy, shallow. Suitable for children of any age.
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1
October 27, 2023
The first impression of the hotel, for those who were waiting for 5 stars and dealt with the resorts of Turkey, is a slight shock. The elevator works 1 and then all the buttons have fallen off, the door to the room does not open from 1 time, and it may not close at all later, bed linen and towels change if you really ask (several times and that's not a fact), the air conditioning and refrigerator are old, but working, the bathroom is tired, no slippers, no toothpaste and other things, all your own or you can buy right there.
But then you get used to it, get used to it, and no longer pay attention to the broken tiles in the pool, nor to the monotonous food (it's not the vegetable season, the local cola, fanta and avocado ended at the end of the rest), nor to the broken benches and lanterns. It is clear that the Cubans are trying to maintain the existing fund in a decent way.
There are some pieces of slabs and bricks on the beach, and under the water there are stones that are not very pleasant to step on, there are algae and cigarette butts on the beach.
If you go on an excursion and chat with vacationers of other hotels, you will begin to love and respect your hotel even more.
During the rest period from October 9 to October 19 in the 17th building, we had no mosquitoes, cockroaches, and although the view from the window was not on the ocean, but the eye was pleasing.
They fly to Cuba not for service, but for adventure, for a special atmosphere.
A small fly in the ointment is that it is necessary to monitor the towels here. They steal, but the fine is 15 euros and they don't go towards it. So take a closer look at this, although otherwise nothing is missing. I recommend to rest.
The Atlantic Ocean and the Caribbean Sea are beautiful. If you go to the sea, grab bread, the local fish love it and you will feel like a Disney princess.
Rum, coffee and souvenirs cost about the same everywhere, except duty free - it's much more expensive here. You can get it cheaper, depending on your diplomacy skills.
And there is nothing with medicine here at all, so in case of anything, you will be treated with what you brought.
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3
March 2, 2023
We went for 10 nights and 11 days from February 26 to March 8, 2023.
The plane from Sheremetyevo "C" to Varadero flies for 14.5 hours, it is fed once two hours after takeoff.
It takes 40 minutes by bus to the hotel. We arrived at the hotel at about 13.00.
Check-in At 16.00, moreover, if the rooms are ready earlier, they will be settled earlier.
The rooms have a view of the pool and further to the sea or on the opposite side and further to the sea.
There are rooms with a view on the opposite side from the sea.
The beach is 100-200 meters from the buildings.
The central building has 5 floors, then it turns into a horseshoe into 4 storeys and then into 3 storeys.
It will be noisy in building 16, 15,18,19,12,11 overlooking the pool.
It is quiet enough at 11,12,18,19 with a view towards the opposite side of the pool.
The quietest buildings are 10 and 20
Buildings 15 and 14 with a view of the bandstand and the disco.
Concerts or performances are held on the stage every evening.
Our room was standard with one large bed. It is spacious enough with a loggia, additionally there is a sofa, an armchair and a table in the room.
The inventory and furniture are worn, worn, while basically everything is working properly. There was only one sliding door missing on the closet.
There are a lot of hangers, there are shelves, the safe is in working condition
The plumbing is in working condition.
Marble countertop in the bathroom with a crack in the center. But it does not affect the functionality.
Of the Russian TV channels, there is 1 channel.
The Internet does not work stably, more often slowly, it constantly falls off itself and you have to re-enter both your username and password. To periodically read mail, messages and news is enough.
The room is clean.
They clean it daily and well.
Tips are welcome for 1 dollar or euro, as much as possible.
The territory is well maintained
The food is average and monotonous
There is practically no fish, there is pork, chicken, and when the products run out in the tray, they may not be replenished immediately. For breakfast, scrambled eggs or omelette, sausages, quite tasty sausages and cheeses. There was no butter at all.
Fruits are not tasty
Tomatoes are unripe, cucumbers can be eaten.
There is no baking - cakes - bread poured with icing.
Very tasty ice cream.
We didn't see a single cockroach either in the room or in the dining room.
There are enough dishes in the bars. The nicest bar at the reception.
From 9 to 12 at the reception, you can make an appointment for dinner at one of the restaurants in the hotel. It's free. The number of trips in them is unlimited. There are three such restaurants - Japanese cuisine, Italian, and international.
It is better to do this on the first or second day after you decide on the excursions. Restaurants are popular.
The staff is friendly.
The weather is very comfortable, the sea is 26 degrees, it is warm, but there is no heat even during the day.
The beach with mushrooms and sun loungers - entry into the sea is comfortable, the depth is 20 meters from the shore.
Sand. There are no attractions on the beach, there are small animation programs.
The nearest Shower at the exit from the beach does not work, you have to go a little further - it works near the pool.
There is no deposit for beach towels now. You need to take a receipt at the reception and use it to get towels at the Hause near the pool.
As necessary, they are also changed to clean ones there.
And if you have lost or damaged it, then you need to make a deposit and you will be given new ones.
The Cooks have been gone for at least 2 years. Pessos and euros are officially accepted. The dollar is accepted only informally, but there were no problems with it.
It makes no sense to change the euro and the dollar to a pesso.
The minibar turned out to be empty, although it should be filled in the conditions. They said that they probably ran out of food.
Drinking water in the room is poured into two liter glass bottles and sealed. They are replenished if necessary.
There is nowhere to buy bottled water.
The country is not for shopping. Therefore, there is no assortment of things and products in stores. There is a shortage of coffee. The crisis with gasoline supplies, but it does not affect tourists. You will not be able to rent a car without a driver. There are no problems with taxis. To Havana, 100-120 euros.
Considering the price and quality, you can definitely relax in this hotel.
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1
February 5, 2022
I would like to thank the hotel staff. I would like to note that everyone is very friendly and polite, so an atmosphere of good rest and good mood is created. The rooms are also quite close to the beach. I have already been here twice, I hope to come again!Thanks a lot to everyone! 🇨🇺🇨🇺🇨🇺
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4
1
January 4, 2024
It's just an ordinary beach, of which there are many, everyone looks like each other and as a rule there is no toilet room. And now, in connection with the repair, the coastline has been dug up
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3
July 31, 2023
I do not recommend it!
We rested for two weeks in July 2023. We returned a week ago.
Dirt, devastation, cockroaches and lizards in the rooms.
Dirty dishes, cockroaches, birds, long queues in the dining room.
Inedible food and even fruits.
Constant brazen extortion of tips.
The rest of the cleaning, changing of towels and water in the rooms.
Complete disregard of requests and complaints from guests by employees and the hotel administration.
However, there is one huge plus - it's the ocean. The water is wonderful!
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5
February 8, 2022
The territory of the hotel is wonderful, beautiful, the sea is gorgeous, but the rooms and food in the hotel are terrible (((for 9 days of rest, there was practically nothing to eat in the hotel, I had to go to the city to somehow eat normally.Tea is only Chamomile, there was no soup at all, the cooks cooked disgustingly, if you ask for salt and pepper from the staff, you will wait 30 minutes until they bring you, you did not finish one egg for breakfast and saw how the waiter guy just put it in his pocket!!! The staff is very slow, everyone is unhappy, as if you are taking their food away from them! I ask the Management of the Iberostar Hotel to have a conversation with their staff!!! and fix the food situation! If you go to this hotel, it's better to really bring food from Russia)))Otherwise you will be hungry(((
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8
October 9, 2021
Great hotel! Very friendly staff! Thanks a lot to translator Nelida. The food is excellent!. The rooms are always clean. They clean and change towels every day. There are several pools, always clean. Everyone at the reception is so cute, they will never refuse anything. Thank you for a good rest. I recommend it!
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3
5
September 22, 2024
A gorgeous beach, like in the Bounty ads.White sand,azure water
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January 26, 2022
We met in this hotel n.g. 2022 ....... I must say right away - Cuba is Cuba. There is no point in comparing it with something. But still, 5 stars should not look like this, even making allowances for covid restrictions there is sad. The rooms are in a sad condition, with food (nothing new) more or less (compared to other neighboring hotels), there are only two liters of clean water in the minibar of the room. The deposit was never returned (12 days have passed). With the exchange rate of the euro and the dollar, it is generally a nightmare - at the hotel 26, and beyond 80. The water is cold, we practically did not swim in the ocean, in the pools it is also cold with a lot of chlorine and shallow in depth. An excursion to Trinidad is generally a separate story, unfortunately unpleasant. There are a lot of animators, but they are lazy, that they are there, that they are not particularly noticeable. It has become convenient with Wi-Fi - for free (and not a cook per hour), and the money is completely different now (there are no cookies anymore). Well, the people who were like that and remained like that - "what a hello is such an answer", and we already knew and know how to communicate with them - there were no problems. Going to Cuba, you just need to understand what awaits there, otherwise of course it will be hard to watch all this. Addition - the deposit was returned two weeks later and letters to the hotline of the hotel. The Nordwind air carrier is terrible - there is a delay of 6 hours, a return of 14 hours.
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5
October 3, 2023
The service in this hotel has fallen very much, the food is satisfactory, the sanitation is solid. Cockroaches, flies, birds.. all in a heap.
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3
1
September 17, 2021
I had a great rest! Very comfortable, wonderful beach, very friendly staff, annimators - helper! I will definitely come back))) Thank you, Cuba!!!
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5
1
April 22, 2024
It's clean, there are enough places for everyone.
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1
May 3, 2021
I had a rest in April 2021. They were originally supposed to be in another hotel, but allegedly the kitchen broke down there and the azur lagoon was settled in ubkrostar. The rooms are old, it smells like grandma's chest of drawers. The renovation is dilapidated, but tolerable. It does not work for 5 stars. There is a pandemic in the country, Havana is closed, there are few excursions. Therefore, all the time on the territory of the hotel. The area is not that huge, but you can take a walk. At first there were few people, but then we drove, there were not enough sunbeds on the beach and some types of food in the dining room. The rooms are a bit old, they are poorly cleaned, but every day. In each room, hair dryer and iron, TV.the beach is clean from human debris and dirty from algae. Sometimes the local population wandered in, but they should not be there, the hotel territory is a separate spit, several km from the lighthouse-you will see a lighthouse in the distance. The staff can speak English. Everyone is friendly. Overall, a good impression, if not for their vacationers. They settled in a separate building, where it was quiet
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5
June 25, 2021
We've been wanting to visit Cuba for a long time. The dream came true on 06/10/2021. Hooray!!! We are in Cuba! It was slightly overshadowed by the passage of passport control, a long procedure, but we reacted with understanding due to the worldwide covid situation. The guide on the bus announced that accommodation in hotels in Cuba is carried out at 16.00. We always strained, because we arrived at 5.00. But it turned out to be in vain. We accommodated our large family of five in two rooms very quickly with an ocean view. The rooms, by the way, despite the reviews on the Internet, were very pleased. We managed to change our clothes, have breakfast and go to wait for the ocean. Next came the acquaintance with the service staff. All the guys are very friendly, attentive and positive. They fell in love with both children and adults. I especially want to mention: Amigo Felix Pool Bar, thank you for your attention and positive attitude towards us and our children. He called everyone by name and not only our family.👍
I really want to mention the work of people whom we rarely notice on vacation. These are the people who make beautiful views of the hotel for us every day. Thank you, Orlando! My girls still keep your flowers, even though they are dried up.
Yadira, thank you for your attention, efficiency, smiling and sociability. You 're the best in the lobby .
Viva, Cuba!!!
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12
July 10, 2021
The hotel is old. It's unclear where the 5 stars come from. The rooms are tired, there is dust, dirt everywhere, the bed linen is dirty with stains. There wasn't even any water in our room. Cleaning doesn't come in unless you ask. The water in the shower is barely running. The blankets that are in the closet, in case it's cold to sleep under a sheet, are all in your hair. There is a musty, damp smell in the room. Breakfasts are more or less. Queues during breakfast and lunch are a separate story. The hotel is only with Russians, no foreigners were met there. The ocean is nearby, there is a bar on the ocean, animation works, you can ride catamarans and boats. The staff is very friendly, except for cleaning, they are serious guys, they are not having fun. Havana is closed, but you can ride convertibles around Varadero. Mosquitoes are eating like the last time, take the remedies. In general, it is normal, but it is not 5 stars, once again.
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5
4
April 3, 2024
Don't come. More expensive for yourself
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1
October 7, 2023
The coolest beach in the area.
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2
February 22, 2024
I was absent from this hotel!
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2
August 3, 2021
I am pleasantly surprised that Wi-Fi works throughout the territory, but access must be extended every 8 hours, but these are small things. The climate and atmosphere are amazing. The animators are great.
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5
February 13, 2024
The ocean is just a fairy tale.
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1
January 27, 2020
Good day to everyone. I stayed at the hotel in January 2020. Upon arrival in Cuba, the first impression was "shock". It looked very poor. The bus that took us to the Varadero hotels took us to such hotels that it was getting scarier and scarier by the minute. The Iberostar Laguna Azul Hotel was the last in the list of hotels where we were brought and oh luck, the hotel turned out to be just a "set-off". A large room, clean territory, not small in size, plenty of places to relax, delicious but monotonous food (a normal phenomenon for an all-inclusive system), pleasant beer, undiluted alcohol, all this and much more brightened up the impression of my stay in Cuba. I recommend this hotel to everyone.
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8
1
May 22, 2019
I stayed at this hotel with my family in 2010 and in 2013. In 2010, the hotel was new and made a very good impression. the second trip slightly reduced the impression, the rooms became dilapidated and most of all upset the main restaurant, where they began to clean poorly, even saw cockroaches in the hall
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4
July 5, 2021
Who puts 5 on the campaign has not been anywhere. There's nothing good here except the ocean! The food is terrible, the dishes are almost not washed, full of…
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7
August 17, 2023
3 star Hotel
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2
1
June 9, 2021
Everything is fine, and the doctors are good. Always leave a tip .
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5
1
November 28, 2019
The hotel is 20 years old and it looks like the rooms have never been renovated. The plumbing is all broken. Nevertheless, the staff is friendly, the rum flows like a river, and the sea is 30 meters from the hotel and the beach is very good. The territory itself is landscaped, cleanliness and order are maintained. There are questions and comments about nutrition, but on the whole it's not bad.
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3
November 9, 2023
The beach is super!
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3
September 11, 2019
Great hotel, good food, seafood just a shaft, high-quality alcohol. In general, everything is fine.
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5
1
February 23, 2020
I was in three Iberostars before, unfortunately this iberic falls out of the general connection from the network.
It seems to me that the US embargo cannot affect the quality of people's work.
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5
1
April 20, 2019
A hotel with terrible service. Indeed, all the rooms are shabby, much is missing or broken. The number was changed 3 times. In the last room there were no doors in the closet, a mirror. There are constantly not enough towels. They forget to replenish the water, the layout in the bathroom was sent only once or twice. The food in the dining room is not delicious. The territory and the hotel itself looks presentable from the outside, but in fact everything is very deplorable. The only consolation is the fact that other hotels on Varadero are even worse.
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5
2
April 15, 2019
Renovate the hotel, buy new towels and teach the staff to serve the guests well, regardless of the "tip". And teach the staff how to clean the dishes.
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5
2
March 14, 2020
We had a rest in February 2020, we liked everything very much, the calm ocean, a good hotel.
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4
December 9, 2019
The rooms are cozy and well cleaned, it takes 5 minutes to get to the ocean, food and drinks for every taste, you will not regret it.
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1
July 23, 2023
Super
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3
January 12, 2020
A good hotel for a quiet and pleasant stay
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4
January 14, 2019
Worn in places, tiles fell off in the pool. In the rooms, if something is broken, it is not particularly repaired.
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5
January 27, 2020
Not bad for Cuba. A confident middle-class man.
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4
May 14, 2019
Everything is gorgeous
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