About the responsibility of the employee of this service. I rented an apartment in the building where this service is located, an employee of this service was mowing the grass, and a stone that flew out from under the lawn mower broke the rear window of my car, after detecting damage, knowing that it was this employee who was mowing the grass, I called his mother, I also rented an apartment from her in the building where this service is located, she assured I hope that everything will be reimbursed and that I will not worry. The next day I had a conversation with the perpetrator of the damage which they were recognized as wine, but referring to the fact that many would be in his place even wouldn't have admitted to the crime, and the fact that the other auto glass is not broken out knew that the cars flying stones, so my glass is so-so and therefore crashed, ignoring the fact that I have a station wagon and the rear window is 90 degrees, and the main argument was that he did not specifically based on the combination of the above factors in his words I need to be more thankful for what I offer to reimburse half the cost of the damage, as well in conversation made it clear that if I call the police then he will deny his guilt, and the direct evidence of his guilt, to record the conversation did not realize, at the end I got the maximum he was willing to pay, which was the half of the required amount, and then wrote to his mother and offered her the residual cost of the repair to compensate for the rent, she is engaged in the delivery of all apartments in the building and it was not enough vacant apartments, she replied, it should be noted in passing the apology consisted of abstracts that she personally this situation has nothing and that her son broke the glass not on purpose. I took this correspondence as the basis of the evidence base, on the basis of which I handed over the pre-trial claim to them, after which, in less than 10 minutes, the remainder of the necessary funds to cover the repair was transferred to my card. And as a parting gesture, she sent me audio messages in which my personality was assessed based on nationality, which would have been very pleasant to one famous Austrian artist. Obviously, my Russian citizenship became the motivation for these audio messages, although in her opinion I do not look particularly like a Russian, since when we met, she told me that according to the photo in First they thought I was, quote: - "khachik". As a result, the categorical unwillingness to take responsibility for his own actions, rudeness and seemingly sincere beliefs in the views of "if not intentionally, then not guilty", all this calls into question the attitude of this employee to his work and clients.