Disappointed and let down by the service. We often order pies at the office, we really like the taste and quality, everything was wonderful. And on 31.01.25 I ordered pies for my Birthday on the website at 3.02, to treat my colleagues. The order confirmation never came, but I thought that since it's Sun-Sat weekend, it's okay. On Monday, 3.02 a.m. at 9 a.m., I called to find out what time the pies would be delivered, to which the bakery manager replied: "we have not accepted orders since Friday afternoon, there is no order from you"!!! How could the client know this??? And why don't you have a notification about this on your website, or at least a notification when ordering? When I asked to search for my order, they replied: "your order to the specified address was placed on 3.03"! I am reliably aware that I placed an order on the website by filling in the fields of the order form, including the field with the calendar with the delivery date, which I specified on 02/3/2025. The problems of errors on the website should not affect the customers. As a result, I received a categorical answer.: "we are not accepting orders for today!" and 0 apologies. To say that they let you down is to say nothing, to say that you lost 3 days of time is the same. It's a real shame, because we love and appreciate your pies, but trust in you is lost.
Delicious pies, an excellent combination of dough and filling. There are a lot of fillings, by the way. I liked all the flavors. I recommend you to try it, you won't regret it!!!
The pies are really delicious, but lately it has been absolutely impossible to place an order, even trying to make it a week before the required delivery. They don't even take orders for pickup. And this has been observed for a long period of time. It would be good for management to think about increasing capacity if there is a plan for further work.
And the downside is that they don't respond on Instagram. That is, it is just nominally wound up.