07/24/2020 after shopping, I went with my friend to the food court in the Gallery. At 21:20, we were already queuing at the Pasta Bar. The service was very slow and I was able to make my order - pasta with shrimp and a chocolate cocktail - only at 21:26. Immediately after me, a friend ordered pasta and a banana cocktail. At about 21:40 (it took about 15 minutes, as expected), they gave her the order, which surprised me, because I had ordered earlier. After waiting 3 minutes, I went over to ask about my order, to which the cashier replied: "The pasta is still cooking." At 21:55, when the guard began to escort people out of the terrace, and the food court was slowly closing, I approached again with the same question, to which the answer was given.: "The pasta will be ready in 3 minutes, but you can drink your cocktail." After paying attention to the color of the cocktail, and then tasting it, I realized that it was a banana cocktail, not a chocolate one, as I ordered. "Girl, I ordered a chocolate cocktail, and this is a banana cocktail." Having received absolutely no apologies (as well as no words in principle), she went to make a chocolate cocktail, and even with the look as if it was her job to confuse the positions in the order, and I came here with a complaint. Although, looking at the fact that all the staff were already out of shape, they clearly had no time for me. At 23:05, the lights on the food court were turned off, and the cook, who first saw me at the counter and hurriedly retreated to the kitchen, began calling Masha, the cashier, from there. Masha was counting the cash register and ignored all 4 appeals from the kitchen to her address. As a result, the cook came out on her own, and after whispering, they, again, without any apologies, gave me 12 rubles from the cashier with the words: "Girl, take the money, the pasta will be ready in 15 minutes." After those 15 minutes, the time would be 23:20. "Will it be ready in 15 minutes and I won't get it?" "Mmm, no." The question is, who is she preparing for in this case? Why did those who placed their order later than me have dinner before closing time, and I didn't even get my dish? And, of course, the most important question: how can you cook a dish on a food court for an hour? After ordering at 21:26, I was finally told that the pasta would be ready at 22:20. Previously, this place was with excellent service, when the point was still on the corner. Now it's an incredible bottom. This is how to do business with multiple competitors on the same square... Maybe one day I'll try to order something again, solely because the place used to be my favorite on this food court. But not for the next six months. I don't recommend it.

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Ольга Нахват

Level 2 Local Expert

I would like to express my gratitude for the courteous customer service. The girls always try very hard to pay attention to all the guests. Special thanks for the delicious food. Every time I visit the Gallery, I always eat here and always have the most pleasant impression.

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Александр Гнездилов

Level 6 Local Expert

I would like to note the politeness and friendliness of the staff, the order was ready quite quickly. The pasta cooked here, in my subjective opinion, is decent. Italian-style tableware, ordinary cutlery. When ready, the dish looked nice and appetizing. I am grateful to the institution for a wonderful dinner and the opportunity to immerse myself in the world of Italian cuisine.

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