The administrator has absolutely no customer orientation and communication culture. Apparently, the receptionist is an older woman who does not know how to communicate with clients at all. He talks completely boorishly and with maximum disrespect. After I didn't answer the phone for half an hour, I called back and she reminded me of the recording in the most disrespectful tone and with claims, and was also outraged that I didn't answer the phone. I was at a meeting and immediately called back, but it was as unpleasant as possible to receive such a service without even physically appearing at the clinic. I canceled the appointment because this attitude towards clients says a lot about the lack of professionalism in the clinic. Please write out a novo - liability to the administrator instead of a bonus.
A knowledgeable, thoughtful, highly professional specialist and a sensitive person. It's the perfect combination for me. You come to such a doctor in confusion and leave, having received a working treatment regimen and answers to all your questions. I consider Oleg Valentinovich and his father doctors from God!
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Level 5 Local Expert
January 20
It doesn't seem to be working. They don't pick up the phone during business hours.