A good hotel, the hostess Marina is wonderful, hospitably welcomed, showed everything, went to the meeting in requests. The territory is well maintained and clean, near a cafe with delicious food and friendly staff.
Room cleaning on request no more than 4 days, rooms are tired (blankets, sheets and sometimes towels with yellow spots), but proximity to the sea (less than 1 min) overshadowed everything. There was always light, refrigerator, hot water, and the air conditioner worked perfectly. But the eatery opposite across the canal did not allow normal sleep (from 8 a.m. music was already screaming all over the street).
The hotel staff is nice and helpful, in general, full price-quality compliance. I would have given 5 stars, if not for the misunderstanding on the contrary, even if it does not relate to the hotel in any way.
An incredibly beautiful hotel. We went in September 2024. The quality of service is excellent. The food is excellent and varied. The hosts are very polite, even more so)). The sea is literally 50 meters away. The beach is pebbles, some sand away. There is plenty of entertainment at sea. Nearby there are sellers of excursions for every taste. 200-300 meters of pine grove with relict pines, the air is clean. If the sea is stormy, then a warm pool. The rooms are large, cozy, air conditioning inside, all amenities. We are thrilled, next year is just there. By the way, they didn't even get sick, there was no poisoning or acclimatization. Which is important.
I had a rest with two children on 01-08.06.2024 - I really liked everything! I definitely recommend this hotel! The administration and staff are friendly, open to communication, there were minor problems in the room (the door in the shower cabin did not close - everything was repaired promptly). Of course, the room equipment needs to be updated, but for me personally, this did not spoil the good impression of the hotel and the rest in general!The area is clean, the pool is clean too! The cafe is great!!! The menu, the prices - we really liked everything! The chefs cook very, very tasty!!( A separate greeting from the little gourmet Mishutka❣️) The location is not bad either - at the end of the village, but there is a beach right opposite! We went to this beach and to the central one, where there is a pine grove (15 minutes on foot)
In the cafe from the hotel "Palma" we had breakfast, lunch and dinner the whole vacation! We ate in other places in Ldzaa, but we always wanted to come back here. It is delicious, clean, safe for health, and, most importantly, very sincere. Well, check it out for yourself, to the question: "Is lavash big?" They answer me: "With the palm of your hand!" It's so cute! And what delicious lemon cupcakes are here! Fish, hafman, salad with crispy eggplant!
Perhaps the order is not prepared very quickly, but this home environment is very inviting. I will be in Ldzaa - I will definitely come again!
A wonderful place to relax by the sea. We are here now. We took breakfast included (porridge, pancakes, sausages, slicing, etc. -400 rubles). The rooms are very large, 20-25 m2. One of the disadvantages is the lack of a hood from the bathroom in half of the rooms. There are 32 rooms in total. It is better to take a room where the entrance is from the sea - there is a window in the bathroom. There are beach towels. On-site swimming pool (small). There are many cafes and inexpensive canteens around. The food prices are reasonable. We have been vacationing in Pitsunda for several years. Ldzaa is the best location.
The hotel "Palma" left an extremely unpleasant impression. *** I do not recommend** staying here for anyone who values transparency and respect for customers.
**Main claims:**
1. **Booking fraud.** We booked a room at the price indicated on the website, but after confirmation we received a message from the administration demanding ** either to cancel the reservation or to pay** an additional amount. The explanations were vague: they say, "seasonal changes" or "technical failure." This is an outright brazen deception, an attempt to extort more money.
2. **Excessive cost.** Even if you close your eyes to price manipulation, the quality of service and living conditions ** do not correspond to the stated cost**. The rooms are old, the renovation is sloppy, the amenities are minimal. For that kind of money, you can find much more decent options in Abkhazia.
3. ** Rudeness and disregard.** When trying to resolve the conflict, the owners and the administration ** completely refused to make contact**. They did not respond to emails, but in a personal conversation they were rude and accused us of "misunderstanding the rules." No apologies, no attempts to solve the problem, just cynical indifference.
**The result:** The hotel "Palma" is an example of how ** it is impossible to conduct business **. Deception of customers, inflated prices and a complete lack of service. Save your nerves and money by choosing another location. Only disappointment and stress await you here.
We rested at the hotel "Palma", by pre-booking with an excursion group. Nice, bright double rooms. Free Wi-Fi is available throughout the hotel. On-site cafe, delicious food. Friendly, helpful staff. Special thanks to the administrator (maybe she made a mistake in her position) Julia. Everything is clear, accessible, etc. Julia is a professional in her field. The star was removed due to the lack of a TV in the room-but this is my subjective opinion. I recommend this hotel! Good luck and prosperity to you!!!
We rested in another hotel, but we went to eat in the cafe at the Palma Hotel. We really want to say THANK YOU VERY MUCH!It's always very, very insanely delicious, we tried the whole menu))) Signor salad Eggplant 🔥 🔥shurpa pancakes, dumplings manti, khinkali, the divine, all breakfasts super❤️❤️❤️thank you team cafes, you fellows, Olesya waiter 👍❤️. Prosperity to you🌷
A very cool place, clean and comfortable rooms, a cafe right on site, very tasty food. The sea is 100 meters away, the beach is cozy with a solarium area and cabins. I advise everyone to come here, you will not regret it. thanks to the Palm staff, everyone is very friendly and helpful.
It's a beautiful place. We had a rest in July 2024. Polite, friendly staff. The ticket was taken from the tour operator with breakfast, which I successfully woke up every day and which was served to me at any time without any questions. Delicious pancakes. In general, the whole kitchen is very tasty, the cooking is commendable. The hardworking and attentive staff of the kitchen and cafe, as well as in general, everything that can relate to everyday issues is done immediately. On the top there is a terrace with karaoke and views of the street and the sea, where you can sing and play the piano! We will be happy to return next year. I recommend it!
We are currently resting at the Palma Hotel. In general, I like everything: the room is spacious, clean, cleaning and change of linen / towels on request; the sea is beautiful, clean and warm. Special thanks to the staff of the cafe at the hotel: everything is clean, tasty and varied, the prices are average and correspond to the quality.
Good day, dear vacationers, and those who are going to relax in Abkhazia. Our vacation was excellent from 07/26.24 to 07/03.24 at the Palma hotel, excellent 5+ service, staff from maid to receptionist 5+, chefs cook very tasty, very hospitable people,,, this can be said about them THE SOUL of ABKHAZIA!!!, I want to recommend this hotel, you will not regret, the week flew by like one day. Olesya, Marina, thank you very much for your warmth and kindness, and THANK you VERY MUCH to the owner of the hotel too. I hope that we will visit your hotel again. Residents of 43 rooms,Julia and Anna.
We rested in Palma from September 12 to 19, 2023. The location is very convenient, the sea is 3 minutes away. There are many cafes, canteens, shops around the hotel. And there is a cafe on site. You can sit in the cafe downstairs, or you can go up to the roof and watch the sunset. There is also a nice swimming pool on the territory.
The bed and towel were changed. Everything is clean and white!
The only thing I would like is that there would be a kettle and some dishes in the room!
Wi-Fi worked well!
Thanks to the staff for a wonderful stay! Separately, I would like to say thank you to the administrator Garik will tell you everything and help!
Dirty rooms - stains, fungus in the shower, there is no TV in the room, although it was on the website in the photo, the rooms are not cleaned during the entire stay (it turns out you need to ask for this). Parking is outside the hotel along the fence, but there are not always enough places. There is not even a cup in the room, let alone a kettle. Old mattresses are not comfortable, broken furniture, I'm not talking about the shower at all. It is very noisy in the early morning, there are tables under the windows of the rooms located near the cafe and the pool - vacationers gather on them and smoke directly into the room window.
Among the advantages, I would like to mention the pleasant staff, the friendly manager and the location of the hotel itself.
But do something about the renovation of the rooms, put them in order, carpet on the floor in the south - it's not necessary!!!!
The hotel itself is very cool - the rooms are good, there is a pool with different depths, the staff is extremely friendly 🤗
I take off the star for the cleanliness of the plumbing - the toilets inside are dirty even after cleaning. My hands itched to wash everything myself 😅
And the second is a cafe on the territory of the hotel. That's where the staff is straight from the Soviet Union, where you can get rude for the fact that the waiter forgot to write down your salad (direct quote: "Zai, well, I blew your salad, you know?!I forgot to write it down! What kind of salad did you have?").
Or, for example, how do you wake up when a cafe employee (apparently the chef) complains that she had to get up at 7:30 in the morning to cook breakfast for us (we went with a travel company and decided to pre-order breakfast the next day). Although they themselves have it written on the menu that breakfast starts at 8 a.m., It finished me off that even passive aggression towards children is manifested there (especially when parents are not around).
And sometimes it felt like they didn't like us - one day they brought us scrambled eggs, which were like glue on top, which couldn't be cut with a knife, and tea, where there was more precipitation than snow in Moscow 🤤
Otherwise, it is a very nice hotel, there are no complaints about it 🤗
We went to dinner in the evening. My husband ordered a pork neck kebab. And it was brought in raw. Several pieces were semi-raw , and one was completely. When we called the receptionist / hostess / I don't know who this lovely woman is, and told her about it, she said well, it happened when we opened, but now it wasn't. Sorry.
When the bill was brought to us, they counted 1000 rubles for this wonderful barbecue, so they also took 30 rubles for a plastic pizza container (the child did not eat, we wanted to take it with us). We paid the bill, but I said that's not how it's done at all. Either you do not include this kebab in the bill (and she herself said yes, I see that it is raw), or some kind of gift, at least they would not take 30 rubles for the container. Funny. And it's unpleasant, you don't set foot there anymore, and I advise everyone to avoid this place. The meat is half-cooked, it is not a sausage that is not cooked. You can get poisoned so well. Horror. Guys, I know you don't care, but somehow respect the people who come to you. Today you will cook, and tomorrow you will also be treated to some rotten meat.
We have vacationed in Palma more than once and like it more and more every year. The staff is friendly and friendly. The rooms are free, the beds are comfortable (which is not a little important). Clean and modern. There are no problems with water, the pressure is good. The location is sooo convenient, the sea is 5 minutes away. There is a cafe on site, they cook sooo tasty and a large selection of dishes. You can sit in the cafe downstairs, or you can go up to the roof and enjoy a glass of Abkhazian wine while enjoying the sunset. There is also a gorgeous swimming pool on site, illuminated at night. Swimming at night, what could be more beautiful... I recommend this paradise to everyone! Many thanks to the staff for a wonderful stay!
My friends and I came to Pitsunda on vacation in April 24. Almost the only place that was open to guests on the coast in Ldzaa was the Palma Hotel. Very friendly staff, delicious cuisine, reasonable prices - everything is great. Not very good sound insulation between rooms ...)))
We stayed at this hotel in July 2024.I must say right away that we knew what would be waiting for us at this hotel, so I will not lower my rating. There is carpet in the rooms and when it gets wet, it gets damp and smells a little. We chose this hotel because of the pool and on-site cafe, which is very convenient. The beach is across the street. The staff is friendly, always ready to help with any problem. The receptionist Marina compensates for any disadvantages of this hotel. On the third floor, DJ Lisa holds discos every day in the evenings, you can drink a cocktail, smoke a cigarette. So you won't regret it
We had a rest in July 2023. The hotel is generally not bad for Abkhazia, but there are disadvantages! The receptionist is a pleasant woman, the room in which they rested is sad and dead. Let me explain: the bed was broken and creaky, the closet needed repair, the disposable kettle stank of plastic, the carpet on the floor required dry cleaning, power outages, Wi-Fi worked time after time, there was no water at all for periods, there was no TV. The pool is great, clean!
The cafe on the territory of the hotel is rented to very bad people! Let me explain: the two women working in the cafe are very aggressive, not pleasant communication with the visitors of this cafe. The food there is not tasty, and it takes a very, very long time, the prices are too high! There were cases when we were refused an order, referring to the fact that they allegedly did not have any products, but after leaving the cafe I start feeding others! You didn't pass the change twice! Once they brought a burger with a raw cutlet!
The general conclusion about the PALMA HOTEL:
You can stay at a 3* hotel if you are not picky!
The cafe in the hotel is terrible, I do not recommend visiting it!
Attentive staff.
A clean swimming pool.
The disco is on the roof, and when the lights were turned off after the storm, the disco smoothly moved to the sea!😊
There is a problem with carpet in the rooms (stains)
Very convenient location. The sea is nearby, cafes, shops, everything is within walking distance.
On the shore, you can hide in the shade, under the pines.
We went to a cafe for lunch. Fast service, polite waiter. All the dishes were served quickly. Everything is very tasty, moderately hot. Good menu selection. The price tag is a little too high.
Hello, travelers. The Palma Hotel is definitely worth it for the money. The attitude of the staff is at the highest level, special and huge thanks to the administrator Natalia, a very responsive woman. The hotel is located almost on the first line, just a minute walk to the beach. Linen change and room cleaning are carried out in a timely manner, For the particularly lazy (😉😉😉) or for children there is a heated swimming pool on site. By the way, the photo in it in the evening is just a cannon. There is also a cafe. The staff is very friendly. If the cafe seems expensive or something does not please, then there are several good canteens nearby. Be prepared for periodic power outages, but this is not the fault of the administration, the lights are turned off all along the coast. Minibuses pass by the cafe to Pitsunda, Gagry, Psou. I wish further prosperity to the Palm, we will certainly come to you again.
In general, a good hotel with a pleasant employee Arat. The first line, the sea is right next to it. There is a pool.
Opposite the store, next to the bus stop. Very large room with a refrigerator. Delicious food in the restaurant. All the staff is friendly. But there are also disadvantages- for some reason the pool has stopped heating, it has been icy for the last few days. Although we talked about it. A cold river flows into the sea and this makes it colder, so we walked about 1 km to the right. The shower holder was broken in the bathroom and therefore it was very difficult to wash long hair.. They also talked at the reception, but they never did.. The village is quiet and peaceful, but with a clear sea.
The best place, in my opinion, where you can eat very tasty. High-quality and fresh products. Mega positive staff. The service is at a high level. I want to come back)))I highly recommend it!
It was not the first time we had a rest at the hotel. I really like it. Friendly staff, affordable prices, delicious cuisine, clean and comfortable rooms.
+ near the sea
+ special thanks for the dryers outside each room
- they don't deal with the hotel, everything is old and shabby
- the TV is working, but only for the first 2 blocks. Consider it not working
- the Internet is weak.
If it's kind of included in the price it should be
- the cafe on the territory of the hotel was rented to people who are absolutely not customer-oriented: loud intrusive music, service like you owe us, prices are unreasonably high, sluggishness
- there are a lot of people in the staff who are not responsible for anything.
- the manner of communication also leaves the best. Shouting and talking are unnecessary when people come to you with a polite question.
A big minus is that karaoke in other establishments around the hotel is open until 23 pm and if you want to spend a pleasant evening at the hotel, you will not succeed. Because drunk people got to the microphone and it is encouraged.
Conclusion: start keeping an eye on the hotel and at least make repairs a little bit
It's good in winter! You can fly on a budget and rent inexpensive rooms for 1,500 rubles per day if you rent for three days or more.
The sea is nearby. Across the street.
But it would be nice to get there by car, there are too many beautiful places there!!!
The Great Caucasian Ridge, only on the other side)))
Not a bad guest. A warm swimming pool. A delicious cafe. Freaky chef! Nice staff))) the sea is 30 meters from the hotel. Of the cons: the nearest shops are very far away...
Delicious, but peculiar) They are among the first to work at the beginning of the season. Of the cons: the price is slightly higher than adequate and one waiter for the entire room.
My last review was deleted. Well, never mind, we'll write again. If they delete it again, we will write a third time, etc. We lived in a room above the reception on the second floor. The situation in the room, as someone has already written, is grandmother's. The chairs are centuries old, the beds too. The TV is hanging, but the antenna is not connected to it, there is no remote control. It's scary to turn on the air conditioner - no one has cleaned it since the formation of the universe. I had to go to the pharmacy for chlorhexidine and somehow spray the vaporizer in the hope that at least something would die there.....
A separate topic is the thumping music above your head until 11 pm. On the third floor there is an outdoor area with music. And no one cares that people come there with small children and they need to sleep at 11 o'clock in the evening. I went to the reception a couple of times with a request to turn down the volume - they turned it down. In general, you sit in the room like inside a drum. The canteen is also so-so. The food is carried for a long time and is not tasty. The prices are high.
Of the advantages, the sea is 150 meters away.
Not a bad location. Polite staff, reasonable prices. In general, everything is OK, except for two points
1 lack of noise insulation between the rooms. You can hear everything the neighbors are doing in the toilet. You can hear every movement, rustle, word. It's not a thrill to wake up in the morning and hear the sounds of a neighbor emptying in the morning
2. Confusion with coupons or food stamps. You show it, you don't show it, that is, the dish is not available and you need to pay extra for it. The Krch did not understand how it works for them and stopped going to meals. We ate in Amshyn. Whoever knows will understand
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Снежанна Дроздовп
Level 18 Local Expert
June 25, 2024
Very friendly staff, everything is clean, the cafe is delicious, the pool is clean, the rooms are good, everything you need to eat!!!! The staff is THE BEST!!!!!! (I repeat))) Thank you for the good emotions
The price for accommodation should be lower.
Among the advantages: close to the beach, good rooms, there is a swimming pool and a sports ground on the roof
Among the disadvantages: the territory is small, unlimited access by unauthorized people through the entrance to the cafe, they do not monitor the cleanliness of the pool, do not clean the rooms, TV does not work, there are no kettles and a hair dryer in the rooms, noise and smell from the cafe in the rooms (number 4 and neighboring), noise from transport (rooms above reception), there is no generator to ensure uninterrupted power supply and a spare water tank (i.e. there will also be no water when the lights are turned off)
I recommend looking at the real reviews of this hotel on the booking
Good afternoon to all, we went with a family of 4 people, from August 29 to September 7, 2022. The hotel is located across the street from the sea, a 2-minute walk - and in front of you is the purest Black Sea. The rooms are standard, clean with fresh renovation, cleaning every two days regularly. We ate at the hotel in a cafe, which is very convenient! Breakfast was included, daily a choice of cereals, omelets, scrambled eggs, and desserts (pancakes, casseroles, tortillas). Lunch and dinner - the average price of a dish is 250-300rubles. Everything is very tasty and fresh, the children really loved the pizza that is prepared at the hotel - a big tasty one and only 300 rubles. The hotel staff is very hospitable and polite. We swam in the pool every day, I did not feel the cold water there, they cleaned it early in the morning every day, after 10 you can swim in peace. Wi-Fi is working on site, there is a TV in the room, but it does not work, but we did not really need it, although someone really needs to go and watch anything on a big TV near the reception in a specially equipped place. As a result, the Hotel has a Palm Tree of development, vacationers have more positivity and everyone will be happy.
I will never stop again. The boorish administrator Lena, we also went to the dining room once, not a foot more. The liquid soap in the rooms does not gather dust and looks more like a lizun. It is impossible to sleep at night, because there is a disco nearby and drunken residents who cannot be brought to reason. The TV is hanging like a painting, it didn't work for us and all the neighbors around. You can only advise careless youth. By the way, it is better not to turn on the air conditioner, since the construction of this hotel has not been cleaned once.
The hotel is located in a very good location. From it you can see both the mountains and the sea, which is only 110 meters away. In the courtyard there will be a dining room (food for every taste and color), a swimming pool with a compartment for young visitors, and next to it a room for watching movies, cartoons and everything else. There is a small gym on the roof and there are also tables under umbrellas overlooking the Black Sea. The rooms are clean, there is air conditioning, TV, well, toilet and shower by itself). The prices correspond to the quality.
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Хлоя
Level 6 Local Expert
July 29, 2024
The waiters do not know how to serve the second course correctly, one has been brought, and the other is waiting for 20 minutes (you need to bring hot food to all guests together). Orange compote tastes like water diluted with sugar, the worst compote I've ever tasted. And by ordering a frying pan with chicken and vegetables, you will receive buttered vegetables, from which 3 drops of chicken are directly dripping (then we would call these dishes vegetables with chicken crumbs). When we paid the check, we were not asked if we liked the food or not and generally left silently after payment. The photo shows that there are only vegetables in the dish
Everything is fine. It's a pity that the cafe didn't work, but it's not scary, there are many others nearby. The sea is super. There are several different beaches within walking distance .
A very decent hotel for your money. The room is clean and spacious. The on-site swimming pool is great, super for children. The sea is gorgeous, and we came to Ldzaa for it. There is a public transport stop just outside the hotel. We ate in the cafe at the hotel, it was very tasty. The staff is very polite. Only positive emotions remained.
Good afternoon! I wanted to know about the cost of accommodation and meals for next year. They answered very rudely, saying that it was not appropriate ahead of time, they say, write when you are going to book. I again asked the staff to orientate on the cost of food, to which she replied, "expensive!,Goodbye!" I see that the staff at this hotel is very rude and ill-mannered, if they are so rude on the phone, I imagine that in reality it would be. Thank you for showing your face right away! You have the same guests!
The staff is friendly. The rooms are kept clean all the time. The room is large. The food in the cafe is oriented for Russians, delicious. The territory of the hotel is small, you can walk on the sea, which is located across the street.
I would not advise anyone to stay at this hotel!There is no service in the rooms, the rooms smell of something incomprehensible, bed linen and a blanket also with an incomprehensible nasty smell!!! From the outside, everything is beautiful as in the photo, but for some reason the inside is not as beautiful as in the photo, they are probably 2012. And all because inside all the rooms look terrible, everything is old, worn, shabby, in some spots ... we ate the night with a lump in our throat and moved to another place much better, more comfortable for the same money + breakfast and dinner. At the time of the holiday, the price was 5000rubles per room per day!
We rested in winter, the hotel is not intended for winter holidays. We did not swim in the pool, the water did not heat up to a comfortable temperature.
Good, kind hosts.
The rooms are large and comfortable.
Near the beach.
They write their own positive reviews. The food is delicious, the room is clean. But the administrator 's attitude is bad. We arrived from the plane in the morning, the rooms were there, after us the vacationers came, they were given the keys. We were made to wait until exactly two o'clock in the afternoon. There is no reception as such, an office-type room, from where we were asked to leave and wait until 14.00 somewhere on the territory, which also does not exist. There is nowhere to change clothes to go to the sea. There is not enough comfort. The room is clean. But the mirror is hung so that you need to stand on the sofa to look at it, the wardrobe is standing, and the crossbar where the hangers hang is broken. We are currently living in this hotel on the second floor, facing the road, noisy and dusty. Umbrellas are installed on the roof, at night they rattle a lot from the wind. The territory is not interesting. It feels like a ***....done. Administrator Olga is a special case, stingy with emotions, not friendly with excessive pride. And what surprised me more was that the staff eats with the guests. No normal hotel will allow itself to do this. I repeat, the food is delicious, respect for the cooks, and the waiters too.
By all accounts, a great place! Perhaps the best is in the immediate environment.
This place stands out sharply from the usual color. I can say with full confidence that no one will remain indifferent after visiting this place!
I especially want to highlight the cafe at the hotel. Everything ingenious is simple: excellent cuisine, elegant service, great staff. All dishes are meticulously individually suited! Everything is fresh, with the heat of the heat.
And a separate highlight is complemented by a wonderful year-round heated swimming pool 2 meters from the cafe and the hotel!
There is also a children's play pavilion nearby, where you can safely leave the children and relax for adults;) And on the top floor there is an outdoor terrace with tables with magnificent sea views, where you can watch dolphin games over a cup of Turkish coffee ...
In general, this place is 10 out of 10. I would have added something else, but these emotions simply cannot be expressed in words...
Does not match the photos and videos that the administrator sent with reality. The territory is unkempt, the rooms, especially the first floors, are damp, the walls are cracked, the beds are damp, the shower is kapets, the refrigerator does not close. The building requires major repairs. The pool is only beautiful in the picture, but in fact not very
A pleasant place and not bad service, but I absolutely did not like the food. They brought burnt trout on the grill and said that it was necessary. Mashed potatoes with cutlets were served for an hour and in general the portions are small. The place is for an amateur, but we will refuse to visit this place.