Ozon
29 reviews
April 23
I think that such employees of this PVZ should not work in this department! This is not the first time I have tried to pick up my goods between 18.-19.00 - they are not working. Too often they feel bad, then he went on a break for 2 hours, then he wrote "diarrhea-that's-scrofula" on February 2 at 17.42, and there was a note on the door - the point is closed until 14:00 on February 2. I don't think they plan to work here anymore!!!!The ordered items were needed today!!!!! Yesterday, April 22, 2025, I got sick again at 6:35 p.m. It's already becoming a rule -as soon as there's an influx of people after work, everything is a no-brainer! And we would work on the courtesy of the staff and the cleanliness of the point. Better yet, close the dot and don't disgrace the name "Ozone"! Prepare a book of complaints today, and try not to give it at the first request of the client - hello, showdown with the police! It's a pity that Korzhenevsky Street was closed - there was a better point!
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March 31
Trash, boxes, packaging materials. Writing with a pen on a piece of paper "garbage under the table". A sleepy guy behind a dirty bedside table. He didn't say a single word. Even the banal "hello, how can I help you"... Is it a service? Out of three orders, there is a delay of three times. But that's not even the most important thing... The coolest thing about the lack of fire safety. The guy is clearly immortal. There is an extension cord on the bedside table, with chargers plugged in, wires, sockets. And underneath it all are documents, invoices, etc. and all this together...
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2
December 1, 2024
"YOUR ORDER IS LOST" if you want to hear these words REPEATEDLY! - then order in this PVZ.
Okay, once people made a mistake! But I was standing in a queue of the same. Someone received a refund incorrectly, someone lost a parcel. Everything is lying under my feet. Mud. Empathy from employees is zero, customer service is zero.
And by the way, it's very often closed there, like for a technical 15-minute break. It is not always possible to enter for a parcel the first time, arriving during opening hours.
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3
November 28, 2024
The worst PVZ I've ever visited. Not only is the PVZ itself small, but there is some kind of chaos in the room: parcels are lying underfoot, lying unattended in the client's area while the employee goes to an improvised warehouse. The employees themselves are incompetent: the product was lost at the PVZ, but the customer is to blame, the best they can offer is to come tomorrow. Sorry for the wasted time.
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2
March 15
They work as they want, they come and leave work when they want, the point is not open and the break announcements are hanging, the working day starts at 9:00 and they arrive at 11:00, even the drivers who bring the goods try to contact them and they do not respond, the drivers leave the goods and leave! It's filthy to work like this, there are so many complaints and the result is zero. Why open a point if you can't keep it under control!
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1
February 25
A very small point, if there are more than two people, you won't fit anymore. Therefore, employees have to close for acceptance, otherwise no one will fit. Employees don't move very fast, but that's not surprising, given their pay.
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December 22, 2024
This is the most terrible PVZ. They came to pick up the goods, the point was closed for acceptance of the goods. We waited an hour! While it was visible that the girl was sitting on the phone and recording a video. Another girl saw that there were people standing and did not react to it in any way. It turned out that their program was stuck and they didn't even report it and no one was able to pick up the order.
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2
December 2, 2024
Everything is littered, it stood for an hour, they never opened, find a normal employee,
This is not the only time, it's best to close this item. There was no such thing in more than one PVZ, but in this one I constantly delay parcels for at least 2 days. Don't set foot here anymore.
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1
March 15
Looking at the pick-up point itself, I have long noticed that the employees of this pick-up point have already systematically written a break of 15 minutes, but in fact there are no employees for an hour or more. And you come, you think you're going to wait, and you're standing outside the door for an hour.
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1
March 19
I ordered a package here twice, but it never arrived, and orders were always canceled. Today I looked through the application and it is impossible to order at this pick-up point (unsurprisingly). The OZONE application itself has a low rating, too.
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January 28
We arrived 20 minutes before closing time, and the lights are off and the doors are closed, somehow people plan their time, and they don't notify us anywhere and close ahead of time, well, it's unpleasant, they were counting on the ordered goods today
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1
November 29, 2024
Everything is littered, not ordered, the goods ready for delivery cannot be found, sometimes the client finds it with his own eyes, we witnessed such a situation, the room is very cramped, actually the workers have nowhere to place the goods
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1
November 29, 2024
They can't find the order. Upon receipt of the order, the status of the return is incorrectly indicated, they indicated that it was handed over, but it was refused. You have to make a refund in your personal account and waste time and come back again.
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December 21, 2024
The location is good, the girls are polite, but we already need to expand, because the point is literally flooded with goods.
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December 13, 2024
The second day I try to pick up the goods, I constantly have a technical break for 15 minutes, and today I arrive half an hour before closing and the point is generally closed
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1
September 16, 2024
Excellent pvz, the girl is very pleasant.
Special thanks for the fact that you are a "dog friendly", let us in with a dog🥰🙏
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January 8
Polite staff, fast service.
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December 13, 2024
When we come here, there is always a break. Either we are so lucky, or we take a break all the time. Please tell me what time the break is, otherwise you're standing at the door and waiting for a miracle
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March 3
It regularly closes 10-15 days ahead of schedule.
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November 2, 2024
Super! A great girl at the point - the best! Keep it up !
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November 28, 2023
A good pick-up point. There was no queue, even though it was in the evening. The woman on the issue consulted about the return of the goods.
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April 19
The guy on the issue is not competent at all
We would teach employees how to work
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July 21, 2024
It's not the first time I've come, the person is not there
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2
August 27, 2024
It was closed at 20.50.
What kind of service 🤷🏻♂️
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1
September 23, 2024
No matter how I arrive, it is closed for acceptance.
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4
1
May 22, 2024
Everything is convenient, accessible, transparent, culturally, fast,
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November 2, 2023
Point as point, the main thing is that there are no queues. Polite communication.
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2
August 28, 2023
Excellent pick-up point. Cool employees!
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1
October 29, 2023
Employees credit
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2