I picked up the goods myself (TV QNED 75" LG) at the Korolev Stan (RB) point. I must admit, I was very surprised by the "customer-oriented" staff. I have always believed that Ozone takes care of the client and the interests of the client are put at the forefront. Alas, not at this pick-up point. Firstly, the warehouse could not immediately send a specialist to a specific person who would issue a TV. I waited for 10 minutes. Well, then I was generally offered to drag a HUGE TV weighing more than 60 kg from the warehouse myself. I asked the employee several times, how does she imagine it? He asked to allocate a person and help with the loading. The answer was discouraging: WE CAN'T LEAVE THE WAREHOUSE! Do it yourself. After persuasion, I was given a cart on which I took the TV to the car. And then the employees stood on the sidelines (!) watching as one person unsuccessfully tries to shove a huge box into the trunk of a car. At the same time, actively commenting on what he saw ("nothing will work out for him", "it won't fit", "what was he thinking at all?" and so on.). To hear and see such a reaction and "abyakavast" was very unpleasant. Considering that I drove 50 km and paid for this product in full. And this, I note, is a very expensive thing (173 thousand Russian rubles). Therefore, I would like understanding and sensitivity to pay more attention to the client. Why was it impossible to provide an option for the delivery of oversized goods to the house or HTP? Let it be for an additional fee, ok! But there is no such possibility! The client is simply diagnosed with cancer..They mockingly make inappropriate comments about him. Fortunately, Belarusians are responsive people and the minibus driver, seeing my futile attempts, helped me with loading and delivering the TV. When the staff of the OZONE warehouse just stood and laughed on the sidelines.

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Андрей

Level 9 Local Expert

I answer in one word-horror. The darkness and horror of a movie scoop. You can only get in on a whim. When you get to the territory, you park the car, go to the guard, then to the control room and see the miracle picture "PVZ is there, and you are here." The level of the person who drew is about the 5th grade, because "PVZ" is located at the bottom, and "YOU" is located at the top, it tries to break any normal person's brain, about like the SOUTH at the top of the world map... There are rules for drawing diagrams and drawings and they must be followed. By the way, the fact that no one is trying to replace this masterpiece says a lot and sadly about the overall level of employees and their managers. For some reason, in the queue for the goods, everyone laughs sadly at the quest to find the gate and the "map" to it. ok. We found a ramp with the inscription "OZONE". Nothing is explained at the entrance, there are no instructions. You need to squeeze through a narrow passage into the warehouse. Junk and baskets of goods roll by. Level 0 safety! No zones have been allocated for people and technological transport. There is no waiting place. The passage is cluttered. The algorithm for receiving the goods is found out only by interviewing everyone passing by... The order was delivered on a roll. Fireplace stove, 85 kg. They rolled out onto the ramp-that's it. The service is over. Climbing backwards with a trailer onto a steep ramp from a turn is a non-trivial task. To remove it at the meter level and put it down, as suggested by an employee (fabulous ...), is impossible for an ordinary person. I asked to roll down to the trailer-I am forbidden, I will be fined. To help load-there are no movers. So I'm not too lazy to go again, but let the manager of this PVZ show the procedure for loading heavy loads by his own example. So I took a friend, and if I'm alone? Who warns that "we are not in business-we will roll out to the top and ... whatever you want"? In short, it would be very funny if it wasn't so sad. I can't remember the last time I've encountered such a level of indifference to a client, my business, and a complete lack of self-respect. If there are such employees, then the management is exactly the same. Only a first-class manager selects first-class staff...

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Полина Богдан

Level 2 Local Expert

They gave my order (dishwasher) to another person, because THE LAST TWO DIGITS MATCHED. The product was on the stock. When the money is returned, the product will be much more expensive. No one began to understand this, referring to the fact that "IT HAPPENS." The manager, of course, as it usually happens, was not in place. Only incompetents work, who walk in a bunch after each other and no one can say anything, no matter who you ask - everyone, imagine, THE FIRST DAY THEY GOT A JOB. It's just a circus.

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