There is no customer orientation. The process of SMS messages only has been established. It was not possible to pick up the goods on time, the next day for the last backup, in the morning I made a request for a call from a customer service specialist. In the conversation, she asked to leave her order, but received an ultimatum refusal. Sorry. I do not believe that on the 14th after 21.00 my goods were sent immediately to the warehouse, since on the morning of the 15th, before 9.00, and we talked approximately at 9.00, the order status was not changed, but after communicating with an employee of this organization, it has already changed. A formal attitude towards customers prevails.
This is probably the largest Lake in Minsk, there is always a huge selection of everything, sometimes even more than is presented on the site :) consultants always know and will tell you where any product is, they can advise what is better to choose - this is a class :)
Thank you for your creativity, diverse and sometimes unusual assortment! You are pleasantly pleased and please continue to please. A big plus for high-quality service!
A good store, there is a lot of everything. There are no questions about the assortment. As for the building itself, the steps on the porch need restoration.
Sooo huge selection, but the most amazing thing is that the staff clearly know where everything is!! I searched for a book for 5 minutes until a consultant girl came up to me and immediately handed it over! 🧡🫶🏻
the ticket offices are conveniently located, the staff is polite, they do not climb themselves, but they can always tell you if someone suddenly needs something. Huge selection, fast delivery
My favorite point oz.by
There is a very large selection of books right in stock, you can walk, look, choose. In addition, there is a discount OZ store nearby, where you can find books with minor defects, but pleasant discounts
The central office is located in the city center. The assortment is good, the service is polite, the service is fast, but due to the large flow of customers, there are sometimes queues. There were no joints, although I did not order often
Okay, we are ready to put up with inflated prices, as it is a good choice. But with disrespect to the client - no! We accidentally bought a diary from grades 3 to 4, instead of from 4 to 11. Yes, it turns out there is such a line of diaries … On the same day, or rather within an hour, we went in to exchange and ... they didn't go to the meeting. Really! Just change the product! Sadly :(this is how good customers and reputations are lost.
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Goldbach
Level 18 Local Expert
October 24, 2020
A paradise for those who love fiction. You can find a lot of exotic goods, nice and cool books on the site. I order constantly. If only there were more really sensible scientific literature, for example, on physics. I really liked Feynman's lectures on physics, as well as "The Origin of Species", "Sapiens, the history of mankind".
The Ozovsky chain store. Once upon a time, ozbai was an excellent online store with books and toys, with pleasant prices. Now, sometimes it is more profitable to order books from Moscow or St. Petersburg than to buy them at inflated prices on Lake
A store that has a huge number of products from various categories. Good location, good decoration in the store itself. The sellers are friendly and very polite.