Marco Polo Hotel
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50 reviews
May 25
A vacation you want to forget!!!
It is necessary to attract tourists who are still wondering whether it is worth suffering in this "hotel".
The hotel is worn out, repairs have not been done for years, everything is old and broken. An extra charge is required for any services - even for those that are standard in other areas. Parking, sun loungers, a swimming pool - everything is paid. It seems that they are trying to squeeze out the last money, without giving anything in return. There is dirt around, dried-out lawns, bushes and trees, it is a pity that they ruined such a once green area.
Unfortunately, the "vacation" in the Marco Polo hotel left an extremely unpleasant impression, out of the 12 days we paid for, we suffered only seven and our patience snapped, we left, by the way, we never got our money back, even partially.
The manufacturer has long lost interest in the quality of service. The owner, Pavel Desyatnikov, deserves special recognition, the management methods raise questions. They probably forgot that "the fish rots from the head down." He considers himself God and the arbiter of the bob. They don't value the vacationers, who pay him a lot of money for a second. Imagine that we humiliated people, we were witnesses passing by his house along the alley, the windows were open, and he shouted at the guests who came to us, complained and asked to return their money for important vacation days, by the way, they never returned either.
Mostly young people work there, often minors, and it seems that the conditions are far from normal. The atmosphere for the staff is more reminiscent of a labor camp than a boarding house - there is no culture, no decent pay.
The kitchen is a separate pain. The dishes are tasteless, the cooks, apparently, are inexperienced. The meat served was of dubious quality - either a beef head, or entrails, or something else. Lots of oil floating everywhere, almost no meat, everything is constantly cold and you have to wait an hour. Scrambled eggs for breakfast are a luxury, which the waiters themselves cook. All the portions are very small, asking for more is useless, they will not give you.
They react aggressively to requests and complaints. The administration is intimidated by the owner, they apologize and cannot offer anything in return. The maids are completely young and inexperienced, during the entire time they have never offered to clean or change linen, although they try, it is obvious that they simply do not have time, because there are few of them, not enough staff.
I do not recommend this hotel to anyone who values their health, nerves and money. We will also never go back there again, which we advise you to do.
May 20, 2024
My stay at the Hotel was excellent. The room was spacious and clean, with a comfortable bed. The hotel is located next to the beach, which makes it an ideal place to relax. The staff was attentive and friendly. The breakfast was varied and delicious. The pool, fitness center and spa provided excellent opportunities for relaxation and sports activities. The free Wi-Fi worked flawlessly. Sunny Beach Hotel is a place where I will be happy to return and recommend to everyone.
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1
May 30
It was the most terrible service and the food was a nightmare everything was dirty broken doors old plumbing were not cleaned I'm so disappointed I don't advise anyone it's not so expensive but it's not worth it I was there recently the food was terrible, the bathrooms are dirty, the staff almost does not work there, it's better for the money I would rent a yurt and there is no good food There's nothing special, I'll make a repost on instagram soon and you'll see everything.
Dear tourists, I do not recommend this hotel to you, it is very dirty, the staff does not work, the food is the best, for the first time in my life I see such food in a hotel and there is nothing special there, the staff does not work, the service is absolutely terrible, all the doors are broken, not cleaned, there is no basic soap in the room, do not come there, I regret it very much
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