We have recently been serviced by you...everything is clear and fast (without
reading the queue ...
Convenient location...the managers are well done and clever...
special thanks to Shynar...works on the 3rd floor
I don't know about your experience in this department, but mine was extremely positive. There were good managers, they explained everything well, collected and processed all the documents quickly. It's just super. And if you come in the morning, there are no queues like after lunch.
I really like how the service is improving at the drop of a hat. Many frequent customer questions are resolved at the first contact, often even at the reception (for example, switching to a residential loan, which was done some time ago by a post-loan manager, can now be done by a non-reception manager in combination with the client's application, and soon, I think, it will be transferred completely to the application). Also, the number of available operations for the client is periodically increased in the application
The service is very, very long. In order to get a consultation, I sat in line for more than two hours. I received advice from the guy's manager, unfortunately I don't remember the name, with a face like I personally came to find out from him on my own deposit. My deposit feels like I want to borrow it from him. Yes, the etiquette of communication still needs to be worked on
The branch of Hell on earth, the poor girls at the reception, I imagine how much they have to listen to because the management does not know how to work normally. 3 branches for the whole city and a bunch of consulting centers that are not working properly🤦🏼♀️
There is a large flow of people, there are few seats in the waiting room and therefore adult customers, parents with children have to wait standing for 2-3 hours. The service is terrible, the response to the indignation of the employees is simple, do not want to wait, we are not waiting for you.
Polite staff, long wait, almost always more than 30 minutes, like a lot of managers, but you always wait. There is a self-service area, a small cafeteria
I have a mortgage in ZHSSBC, I advise everyone who wants to buy a Mortgage, it is here that there are bonuses for all types of opportunities for you with love ZHSSBC
Only Gauhar liked me, explained well, that it was a shame that they canceled my application, they fired me on an old loan, although I closed the loan in 2018. I have no debt at the base, although I have full documents, they told me to bring documents that do not exist at all, LLP is JUST A LOAN
I saved money in the bank for 3 years and without income confirmation took an apartment at 5 percent per annum, special thanks to the managers, they quickly arranged everything, I am very pleased with a good bank, I advise everyone
It's just something. There was a bathhouse, a bank, a 4-storey building was attached to an already existing house. Well, there is little land in Kazakhstan. Now there are constant traffic jams in the yard.
A normal department, it's a little inconvenient that we moved out with Shevchenko, but, in general, the service is at a good level - everything is prompt and professional! Thanks!
An excellent bank, managers will always explain and answer questions.
We took out a mortgage twice, it's profitable!
See original · Русский
Ляззат Бисмакова
Level 9 Local Expert
November 15, 2024
Terrible online service.The programmer who created sait Otbasybank has a huge disadvantage.I signed up for a consultation online, then I wanted to clarify the time and did not find an entry.You call the managers, the answering machine answers and resets.I had to go.
It was on May 13, Saturday, closer to 11 o'clock.I took the ticket.People came and were also given coupons.At the first hour, a bank employee came out and announced that they would receive until one o'clock, that they would not have time to receive everyone.Then why do they give out coupons, fortunately I managed to do it.It is necessary to regulate the issuance of coupons somehow, otherwise you can sit for half a day without a result.
On December 15, I sat in line for exactly an hour, they serve on the 3rd floor for a very long time, although they added more desks, respectively, more managers, this is a hall where there is no huge flow,
I do not know who can be served for hours, when I was served for 5 MINUTES, and yes, I went there several times and they always serve quickly, but THE QUEUE HAS TO WAIT A LONG TIME
I put a three, the staff may be qualified, but they work very reluctantly. Through nehocha. They are constantly dissatisfied with something. Of the advantages, there are almost no queues and parking.
I waited in line for 1.5 hours. Maybe I just got into a busy day.
The post credit department is the only one in the whole city, I had to go 2 times (apply, pick up a certificate)
See original · Русский
1
С
Сергей Сурин
Level 10 Local Expert
August 25, 2024
A wonderful notary Aizhan Taurbayeva works on the ground floor. I recommend contacting her.
A good bank. Thanks to him, I bought a square for my daughter. Everything is transparent, everything is clearly explained. Now there is no queue. It used to be harder.
See original · Русский
1
Бакытжан Акжолов
Level 5 Local Expert
November 1, 2024
👎👎👎👎The queues are too long. I've been waiting for three hours and it's not my turn yet. It's not possible here