When I connected, I was happy. And now this speed is terrible, it's impossible to work.
If you do not put money online on time before the 1st of the month, the Internet is cut off along with the System application. The application freezes, does not show any data or your balance, and writes that you are not connected to the Internet, so there is no access. Even if the phone is connected to the Internet. As a result, it is impossible to replenish the balance through the application, and there is no form of payment from a card on the website. Just stomp to the terminal. Guys, we need to get out of the cave, it's the 21st century.
One plus is that the technical service and installation arrive quickly, they do it normally.
The quality of the Internet is disgusting, jumps intermittently from 5 to 100 MB with a tariff of 300 MB and a router for 1000.
It's still normal for the phone, but Yandex TV constantly freezes, the solution to the problem is seen only in connecting the wire to the TV. The question is, then what is Wi-Fi for? If they wanted to wrap wires around everything, they would have done so. The price tag is high, the quality is very poor. Three days ago, they left a request for a tariff change, the operator said that it would change within 30 minutes, by the evening everything was the same, called support, said that the tariff change takes a working day, sold, no changes, the Internet disappeared this morning. As a result: the tariff has not changed so far, there is no Internet at all, I hung on waiting in support for more than 30 minutes, as a result I was dropped, it is impossible to get through anymore. There is nowhere to come either, on Sat and on weekends. But the subscription fee is deducted clearly. It's a pity that there is nowhere to switch
We applied for a connection, a boorish stump arrived, said that if we did his job ourselves and stretched the cable, he would connect the Internet.I watched the video of the kushiri not related to the supports , and reported to the technical department that it could not connect.They do not accept the application again, they do not care about new clients, they do not want to do their job
Any solution to the problem boils down to "buy a white IP address for 1000 rubles per month (in addition to the tariff)." They can't do it right away. Or another joke. Connect a tariff of 100+ mbit / s and put a cable from the router with 1 TWISTED PAIR. In short, gouging and indifference.
It is a pity that the opinion and capabilities of consumers are not taken into account. I've been using it for four years now. And today it is necessary to pay. The program does not open. I call the dispatcher, the girl tells me to delete and re-download. I deleted it, but I couldn't download it. I'm calling again, another girl gave me an old phone, and I need to buy a new one. Of course, not literally, but the meaning is the same... That's it....just say update the app.No, I need to buy a new phone.. Complete disenchantment......
08/22/24. The quality of the Internet is disgusting, the speed does not match the declared one, it constantly crashes. We have increased the prices, so give us the quality. For 1300 they could probably give it, wouldn't they.
We have been using the services of this company for many years and all these years we were very satisfied with the quality of the Internet, television, as well as the work of the staff (you could call tech support, where they explained everything intelligently, the masters came immediately and all the necessary issues were resolved very quickly.
You won't recognize the company this year!!!: it is not possible to get through, they accept the application and no one comes!!!
They accept the application again and again there is no one!
They transferred to a business tariff without approval (previously they paid 1000 rubles, the tariff is home) now they say: you are on a business tariff of 3500!!!The internet will be even better! As if not so! Much worse: the Internet disappears, slows down, there is no speed (and there are still no vacationers in the house, only the family)
I'm tired of hearing that the application has been accepted
How can this be?!
I already agree to pay 3,500 per month, but the quality must match this money!
Otherwise, they managed to transfer the business tariff immediately, but no one is in a hurry to check the speed and fix the problems!
And this is despite the fact that TV was additionally connected to tvip
Of course, you have to pay for quality accordingly, where is this QUALITY?!
A good Internet provider, in the summer it really happened that the speed dropped. But in general, it's great, a good cinema, there are a lot of movies. In a month, the price was raised from 1000 to 1300 rubles.
The transfer rate is satisfactory, but the support service is almost non-existent. The girl who accepts applications for connection or repair of equipment probably takes sedatives as well. Therefore, if he does not talk on the phone, he sleeps. And when he wakes up, he forgets what happened before he woke up. I was waiting for connection 9!!!!! Months!!! Until I caught the hand of the master adjuster and made an agreement with him!
The Internet is terrible, the speed is in fact 5-10 times lower than stated, sometimes for 2-3 days the speed is 1-2 Mbit per second. I do not recommend the console at all, it is not possible to watch, everything slows down and there is no loading function. Plus, the price was raised. For this money, the quality of services is very poor.
I was disconnected from the wired Internet without my consent while I was on a business trip, they explained this by the fact that when replacing equipment in the entrance there was no activity of my equipment, I have been contacting the support service for 2 weeks now that the master will come to me and fix this misunderstanding, but no one came, they promise that they will contact me, There are no calls either. I do not know how to get a reaction from the communication provider, tell me which services to contact and what to do?
The Internet is good.
The Internet speed is excellent, there are interruptions about television.
It 's too bad that you can't get through to you at night , to solve this problem , you have to wait until the morning , and it 's not possible to get through in the morning .
And if you 're lucky , no help , they say an application has been made . Fortunately, employees come and quickly resolve the issue ( and it 's simple ) , it 's even a shame to make a call . Previously , they did everything remotely , but now nothing is clear , they turned off the light at night , they were lucky with the TV , they were unlucky , wait until the evening until the brigade arrives . And I recommend the system, 4 stars, if the consultants also listened perfectly and solved the problem, then it would be all 10 stars. It is not convenient to call the brigade for trifles .
I have been using the System for more than a year,neither with the Internet nor with television, there are no problems,in the summer of 22, we installed a router for free, for which we are very grateful,we are in Gagra, special thanks to the staff on the phone, it's a pity that the application could not be installed, even with the help of operators, always writes an error,and it would be very convenient not to run to the store to the terminal
I use the Internet service - everything is fine. Thanks!
But with telesignall, it sucks!!! No sound, no image! But 7 squares on the screen are constantly flashing! I have contacted the support service more than once, but there is NO result! from the word-NOT AT ALL!
The disgusting quality of the Internet, finally do the work, make the service work of high quality, the Internet is interrupted every minute. You are not ashamed of such provision of services. Check the optical levels in the pon network and align them to -26 -28 dbm.
prices have been raised, and the Internet has become even worse!
what do we pay for if the Internet doesn't work?! The support service is not picking up the phone!!!! Solve the problem, be more organized!
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2
Налсур Абих
Level 7 Local Expert
September 27, 2024
The application does not open either on the phone or on the computer. I reinstalled it several times, it's no use. The high cost of tariffs, relative to the speed of the Internet.
I've been with the System for a long time …
But there is one thing
This is Tech support!!!!!
I have not met with such rudeness yet , I got sick with Covid , I had no opportunity to go out and replenish , I forgot about the first days . I asked for 3 days . I understand the holidays . I will not forgive anyone for such an insult . I'll come with a recording of my conversation. The terrible ones can 't really explain anything , fortunately they understood it themselves .
And I only wish the Company well!!!
It is impossible to pay by card, stone Age!!! It is only necessary to go to the terminal with their legs so that they probably don't pay taxes, or they don't know how to do anything at all 🤷
I've been sitting at home for the fourth day, waiting for the remote control (the old one is out of order). On the fourth day, they answer the calls, ask again, reassure, promise, write something down there- and ... and no one is lucky! And there are no such remotes on the free market! And I can't use the PAID service! Is someone in charge of something there?! Thoughts come about changing the provider. Shame on you!
Terrible consultants, they can't really explain anything, they are misleading!
Since August 31, they can't put the Internet on, they say there is no place on the pole for you, what should I go and look for this place myself?!
I am a customer and you must satisfy the customer's needs!
Terrible provider. There is no speed, there is no way to get through to technical support. The payment is lost - you will not find someone who should be searching for the payment, you will not get into the office - quarantine and an iron door.
There is no organization, the main thing is to hang up the wires, take the money and everything disappears.. We have been waiting for a month to finish it ....
Excellent service, good Internet connection. We have been using it for several years, there have never been any complaints. The operator quickly accepted the request and agreed on the day of connection. The guys arrived, explained everything in detail, carefully conducted (the private sector). Thanks a lot to the whole team and success in your work!
Horror.We live in a private house.We pay 1000 rubles.r Does not pull two phones and a TV.Sometimes it turns off altogether.It's like the money ran out.We don't know what to do.We can't get through.There is no other provider here.😭😭😭😭Give me advice on what to do
Disgusting service. On Monday, they conducted an Internet connection, paid the master 1000 rubles. for a month, but this money never reached the account. It's already Wednesday. We answer calls to the office, we hear the answer, we connect it. The question is when?
The service is good, they do everything quickly. Minus a star for the fact that you can't pay in the office and slows down occasionally. But in general, it's very good!
The fastest service! For any problem with the Internet, the guys arrive immediately, in less than 10 minutes! To be honest, I didn't expect it. The quality of the Internet is excellent! We are thrilled