The request I left online was answered the very next day.
At the bank itself, I was very lucky with the operator (a girl with blue eyeliner, I think number 10): she really understands her field very well and clearly answers questions. It works very fast.
I don't know how it is now, but it used to be the only bank where you could open a virtual Visa/Mastercard card.
But of course I would like more branches than one for the whole city.
There are no complaints about the work of the bank itself, everything is fine.