We rented a Kia karnival for two families for 5 days. There are no complaints about the car - clean interior, water in the car. There are questions for the company)))
Of the advantages, Russian-speaking support, everything is clear, all questions are answered in Whatsapp, a large selection of cars and clear, transparent rental conditions.
Of the cons (I'll tell you our story- it might come in handy, but I won't lower my rating) We were in the UAE for the first time, we arrived with international rights and were not aware that we had to take Russian ones with us (we had no such experience, we were not warned here, but there are no complaints here - it's our own fault. It was lucky that the second driver had all the documents, they redid all the documents for the car right in the airport parking lot). It was also agreed in advance that there would be two car seats for our 2-year-old children. This was very important to us. But unfortunately there were no seats in the car, apparently they forgot to put them in. Instead of going straight to the hotel to relax, we had to go to the office on our own to get chairs. And lose about 2 hours of extra time.
The staff then made a small discount (by the way, which they forgot to tell the person who took the car from us).
In general, everything ended well, but the "sediment" remained.
I wish the staff to be a little more attentive, and travelers to check and remind the necessary nuances.
I rented two cars - a Chevrolet Tahoe and a Ford Bronco Sport. And first of all, I would like to note the high service of the company - the speed of acceptance and delivery, the courtesy and professionalism of the staff. Work and qualifications are excellent! WhatsApp provides high-quality support and registration in Russian, support and notifications down to the smallest detail. However, the Russian-speaking employee was on site at the office only when handing over the second car. But in this case, the translator in the phone helps out.
The only wish is to make a contract in Russian for guests from Russian-speaking countries.
I want to express my sincere gratitude - Thank you! I will come to you again.
Everything went great! Everything is on time, the car is technically in perfect condition, serviced, everything is without complaints, perfectly clean, both inside and outside. All employees answered the questions about rental and parking very promptly, I also want to separately thank Alexander, who received the car, and an employee named Mazin, for helping to return the thing left in the car, Alexander promptly responded to the request to double-check the car again, as they doubted exactly where they left the thing, Alexander all I found and helped to carry out the transfer closer to our place of residence through an employee living nearby - Mazin, so everything is fine, we are very happy with your company, of course you are the best in the field of car rental in Dubai, so the next trip here we will definitely visit you again!😊