My friend's wife had a pair of his expensive loafers repaired last year. The workshop was chosen carefully and settled on "this one".
After the expiration of the period specified in the receipt, she also came to pick up the shoes, but! they did not give it back!!!!!! they lost it somewhere (in a pile of unrepaired and God-forsaken shoes) and came up with all sorts of reasons to delay the timing of the return.
They went to court for reimbursement of the cost of moccasins, so they also deny it, say one thing, then another, they say, "prove that she handed over his moccasins, etc." Nonsense!!!
If you want to lose shoes and spoil your nerves - take it to This workshop.