I've been a local dinosaur here for 15 years (no less!) I am loyal to these guys (from Tvsat/Wikilink before Neonet) — like an old dog to his couch. There were, of course, flaws — where without them? But they were fixed so quickly that I didn't even have time to write an angry post on social networks. 😄
And then the rebranding happened — well, I think that's it, we've arrived, and it's about to start.… But no! Still fast, just as reliable.
Special respect for the Internet connection (if I moved) — in one day I had the wiring done, everything was set up, and voila — I'm already downloading gigabytes, as if that were the case.
The speed? I even stopped checking it, because it's there. Games, streams, movies — everything flies. Well, almost. If suddenly at one o'clock in the morning the Internet thinks about the eternal for a couple of minutes, well, it happens. Maybe he was just tired? If I were him, I would also switch off sometimes. 😆
Conclusion: if you need an Internet that won't betray you, slow you down, or force you to swear, go here. Time-tested, approved by an old-timer.
P.S. Just don't tell them that I'm praising them so much, or they'll suddenly relax! 😜
If you didn't know what *lost Internet* was before connecting to the neonet, you will feel a full range of indescribable emotions with them! I've been with this provider for 6 months, and during that time the Internet has been lost 10 times, if not more.
I pay 60p for the Internet and I want to see a high-quality service with the speed described in the service day and night, and not its semblance. It is not possible to work at night at all!
When calling support (the poor guy) constantly doesn't know anything, or blames it on a router that works at 10/10, unlike the office, and if you dial it again after 5-10 minutes, he will answer that yes, the failure occurred, he doesn't know when it will be fixed. When you ask him a question, why did you blame the router and say that everything was fine on your part? - He answers - well, you were the first to call with such a problem..
It seems that there is no software for checking the current signal between the provider and the subscriber.
Then let the operators not complain that they are being yelled at and obscenely covered up. Of course, the method of education is radical, but since the operators themselves say it, then let's do it.
Take pity on the call center and start providing quality services.
I usually don't leave bad reviews, but I can't ignore it here. As with any provider, there are difficulties with speed or other technical circumstances. Basically, the contact service solves all issues fairly quickly. That's what bothered me. I have probably been a Wikilink subscriber since the age of 7, and it seems that with the change of brand / company name, the service has also changed, unfortunately, not for the better. The Warsaw branch in hyper Euroopt today simply amazed us with its "goodwill", it seemed that we were uninvited guests. "You're closing the doors behind you!" Why is that? You're open! Well, if you feel like it, write to the visitors to cover the door, preferably in a polite form. "Is that all you brought?!Where is that?" I explain: we brought a replacement console that had failed, we forgot the box and the tulips. Okay, can't you say it in a more loyal way, like: Unfortunately, a complete set is required for replacement, here is a list so that you do not forget anything…
And here they are being scolded as a first-grader with a two.
Okay You never know if a person has a bad day.
We are not touchy people, but..
we returned with a full set of necessary things to replace the console and now the next person is meeting us. There is no previous one. Barely looking up, without having time to say why we are here, they say: "Wait" and does something diligently on the laptop. Okay, we're waiting. The first girl who was in the afternoon returns and starts discussing something with the one that was stuck in the laptop, continuing to ignore us. After some time, it gives out: "Did you want something?"
No, I just came to stand by you!
They barely changed my console. Hooray, my Sunday evening is saved. Immediately after this review, I will go to look for, perhaps, a new provider. Nowadays it doesn't seem to be difficult. Dear Neonet HR department, if you are reading this review, I would like to give you some advice: your employees are the face of the company, choose the best, do not spare salaries and satisfied customers will come to you until the end of days!
Many friends use the services, they themselves came to ask about the connection, the girls were well advised, but unfortunately they do not work in your area (East).
Regarding the service of consultants, I absolutely disagree, since the girls are quite kind and friendly.
Thanks for the gift of branded pens :)
A bad provider, at first I used an expensive tariff,then switched to the cheapest one, because the tariff does not affect the quality of the Internet,I consistently restart the modem every day, or even more often, the only solution that speeds up the Internet, recently the Internet has been disappearing completely, for several hours or more.Rebranding, in my opinion, only worsened the services provided)
It 's a pity you can't put less than one star. The worst Internet possible on the planet. Children in Africa have better Internet than we do in Brest, I'm shocked. How can a movie not load even as 480?! It's just unbelievable. I hope that one day an apple will fall on their head and they will realize that it is better for them not to do this at all than to make such a hat . 100% of them all have Byfly or MTS or A1 at home, and they just steal from all users of their network.
+ no
Of the cons:
1. It is unrealistic to call support in case of a failure, the line is always busy. /
2. In case of any problems, it is pretended that it is being solved, but in fact everything remains in its place.
3. Absolutely every evening, without exception, the Internet turns into 2g
2 months can not solve the problem with bad Internet on Morozova 3, no one cares about the problem, it was normal for 3 years, rubbing in 3 meters does not load YouTube via Wi-Fi, I will write a cart about consumer protection
The best provider in the city, I think that in the country too!!! Pleasant and friendly staff. Special Thanks to manager Kirill Trofimuk, who helped set up the network in a large apartment. There is a stable Internet connection at every point of the apartment.
I can't wait for A1 to run the Internet in my house, my nerves are already giving up from constant shutdowns, you're sitting at work, and wikilink has decided that you need to make lunch for 10 minutes
Disgusting service!
Tech support is disgusting
I have been on beltelecom for 3 years , and on Wikilink for 4 months, and the Internet is constantly lagging and the tech support itself, after my repeated call, to put it mildly, hints that this is not their problem
First, clean the cache, then the wifi-they do not carry the responsibility and figure it out for yourself
I propose to run another wire , etc
. From the router to the TV ( and between them a corridor and a passage ) and a person from those support does not press , I need to remove the laminate for this 🤦♀️
The Internet began to disappear - completely disappear, it just doesn't load. for a long time, on an ongoing basis
I'm calling this way and that. You need to reboot the router. Ok. Sometimes it saved. Then the reboot didn't help either. I changed the router to my own, it seemed to work. Then your router stopped helping, They stretched a new cable, it seems to be working. It doesn't help a damn now! In those.They're talking all sorts of nonsense. the IP address needs to be changed, the router settings need to be looked at, in short, I don't know what to say anymore. It is necessary to disconnect from them. 20 years ago, there were no such problems at all. Not from one of the operators, but now what. Ew to you
I have been using the WikiLink Internet for many years, it does not slow down, if there are any failures, everything is fixed quickly. The modem broke down somehow, I called, the guys immediately offered to come replace it the next day, only the time was agreed with them. I really like it. I recommend it!!!
On the 8th in the morning, the Internet was turned off for a long time, later by calling tech.In fact, the situation was explained to me correctly and the issue was resolved. This is the first time this situation has happened in six months, so I don't see any problem. On the 14th, after 01:00, the Internet was turned off again). The site contains information only about the 13th. Please write complete, reliable information so that customers can adjust to your mistakes in work), as well as minimize failures.
I used to consider it a good provider, but now once a week the Internet just turns off for a while. And it doesn't matter during the day, in the evening or at night. Horror
I am satisfied with the speed and stability that I could not see from beltelecom, the only thing is that I use my own modem from the moment of connection
in general, it's not bad, but when you watch the archive, the TV freezes and when you contact the provider, they answer that it's not in their competence
Old tariffs are archived. But it feels like they just turned it off. If this is such a strategy, it's worthless. If this is byfly trying to conquer the market, then I'm sorry.
The service is top-notch, the staff is polite and pleasant to communicate with. The wait is minimal. It is a pity that not all regions of Brest have it . If I could add Dubrowka , it would be super
Questions about working with clients, women who work always close the door and behave rudely with an unwillingness to work are sent to the support service, although they can do it themselves; and the man works well and politely.
A normal choice of services for reasonable money.
The most terrible Internet I've ever used!!! Constant interruptions, I've seen the declared speed once or twice all the time. It is not possible to work at night at all, they can simply turn off without warning.
Upset. At first we were on the usual tariff, we were not very satisfied with the Internet, we switched to a more expensive tariff. The situation has not changed much. We recently switched to a tariff more expensive than 70 rubles, from 5G. It does not cause delight. But most of all, one consultant was furious, who began to tell me that the microwave oven and other appliances in the house were very disturbing. In short, so-so in a house with appliances, in the forest is most likely normal.
Thank you thank Dmitry that there is such a consultant who can help in any situation at any time and will always help out thank you that in general there are people like him in this organization
On a day off at 8 am, the Internet abruptly disappeared for an hour. When I tried to get through to the technical support phone listed on the website (allegedly round the clock), my calls were simply thrown off. Before that, the Internet often disappeared because when installing the router, it turns out that I had a defective wire clip installed. I called often until we arrived and changed it. In the last few months, the quality of the Internet in general has plummeted. It has become impossible to watch anything online, it hangs, although it used to be without problems.
I won't say that the Internet is bad! And the Wikilink company is serious! Yes, this is the house where I live! It can be seen that it was built in the wrong place. Weekends and holidays are half a star working! I'll probably have to leave for telecom....
But you know. After Beltelecom, it is a fire provider. I still couldn't get my hands on it. I should have switched a couple of years ago.
The speed can be even higher than the tariff (when you download something)
, there are fewer brakes.
The price for the tariffs is lower + you do not need a home phone. The savings are very good for your funds!
The masters arrived and did everything quickly.
The only wish for the future is the pause function (for example, I went on vacation somewhere for a week or two. I went in and turned on the service on the site in my personal account, as in byfly). And voila!)
And so the beauties / beauties! Keep up the good work and get even better!
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В
Владислав савлук
Level 2 Local Expert
January 2
The Internet is a disgrace
Constant problems
Speed is a disgrace
I don't recommend it to anyone
They don't need to use the Internet, but rather trade seeds on the market.
Excellent service, good connection, prompt solution of problems and issues, an adequate price tag for services and pleasant tariffs, the same provider that I use
I want to leave an honest review about this company! Everything has become very bad! The Internet is bad... it's IMPOSSIBLE to get through to the company! It's not clear what I'm paying money for. I will switch to another telecom operator!
In CNN, the Internet does not match the tariff. Tech.support initially pretends to help, then admits the fact, and then does not respond to requests at all
I really like this provider. The service is at the highest level. I just wish that some minor issues could be resolved without the person for whom the package of services is issued. And so thank you very much for your kindness and professionalism
I tried all providers - WikiLink remained, the optimal combination of price and quality of services provided.
WikiLink wishes you success and good health.
I wanted to change the tariff. It's summer, I'm not at home. Everything seemed simple. I've been to the office three times, but the rate is still the same. It's not the first number, then bring a prefix, then something else. The staff of the center are not professionals.
Merry Christmas to all!!! Yesterday the money ran out, the guy came to them explained everything and generally the best Internet in our city.Class. Happy Great Holiday to all. Happiness , joy and more kind people .
I called today to connect the Internet. Excellent service of Mikhail's operator! Masters Maxim and Andrey very quickly, efficiently and accurately brought the network into the apartment! My husband and I are extremely satisfied with the level of work with the client. We have something to compare it with and with whom. We hope that the Internet will also work perfectly! Thanks!
Disgusting Internet, it is impossible to watch a movie, an Internet error, a TV set-top box was connected, as a result, movies have not been updated for more than a month and old ones are deleted