Excellent service...we made out and solved our cases quickly...courtesy from the doorstep.....The girls did well. The dress code is right under the milli trend. It was a pleasure to do business.
The only drawback is parking.
And in general, only good reviews about the staff. All the details were explained in an accessible and understandable way. The bank is cozy.
The branch is large, more than 15 windows for customers, opened the card in 15 minutes. They did not force you to run to the cash register to pay, you can pay for bank services through qr codes while sitting on the spot. Of the disadvantages: you can't get through to the call center, there are 30 people in the queue. And another huge disadvantage: transfers between their own cards are subject to interest.
The employees are clean and tidy, I heard that they gave out a loan in the amount of 5 million soums (and they will give out 4.9 million, 100 thousand soums will be spent on insurance) for self-employed persons. Today I went to apply for a loan and turned to the manager
1-his name is katogeria Nodirbek. First, I asked for a certificate of self-employment after familiarization, I asked for a payment receipt. The question arises, why do I need a receipt that I registered a year ago? and also because I am registered in Kibray, Tash of the region says that I need to go to the branch of the NBU Kibray. What difference does it make where to get a loan, the main thing is to pay it off at the right time. This employee has not really answered my questions. If you are reading this post in this bank, my number is 93 5453289
This is what kind of robbery. They issued a salary card at this bank, after 2 months the card stopped working. The chip broke or another reason - nothing physically broke. The reissue came to the bank and costs 50 thousand soums. We found a good way to earn money. If there was an ordinary card, I would throw it away. But, they know the salary card is not going anywhere. No respect and customer retention
Without taking into account the queues, everything is at an excellent level, at least I did not have a bad experience from visiting this branch. All the staff were friendly)
I sat there today for 4 hours waiting in line at the currency exchange desk. Before that, I spent 10 minutes looking for where the cash register is. The staff are just inattentive and don't know what to say. They gave me a number for the queue and said you won't make it in time. What rudeness! Then my bills got stuck in the ATM and the manager came over. We were waiting for some employee together and he said to come tomorrow, as he needed to disassemble the ATM. Not a bank, but a horror. Although I have never had any problems with the oliazor branch...
I ordered debit cards from this bank, they promised to issue them the next day, in fact only one card was ready, as a result I came in 5 days, the second card was never issued, they said that the card was printed with the client, as a result, it was printed with me, but they could not put a pin code I had to do it on my own, the attitude of the staff is disgusting, except for the deputy head of the bank, who helped solve the situation.
Thanks to the large number of competent employees, everything turned out quickly. And polite staff. If you don't know something, any employee will tell you what and how.
Fast service. I didn't stand in line at all and everything was done quickly.
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J
Jamshid Latipov
Level 13 Local Expert
April 16, 2024
Some processes are quite lengthy (probably due to the internal requirements of the bank itself)
Good conditions for customers who are waiting in line
16/04/2024: adding to the review
A terrible bank with super slow operators (especially at table # 10) .... they go back and forth empty, talk on the phone with relatives for a long time, while pretending to work.... in an hour and a half, the queue shifted by 10 people. As a result, they said that they needed to contact another specialist - Thank God he turned out to be more professional and quickly completed the necessary documents.
In this bank, operators need to implement KPIs: the more customers and better service, the higher the salary.
Not all banks have a storage function in a cell... I had to go with a large amount from one bank to this big one, we did everything quickly, explained everything, showed a good branch in general.