Normal. Just sooooo many people, narrow corridors, just can't get through. Some of the expositions were darkened, it is completely unclear why they are being exposed like this. Nevertheless, I recommend it. Be sure to take the audio guide, it's free and in Russian.
There is a guide in Russian, but not in Ukrainian)... A pleasant museum about a woman who did not want to be an empress. I liked the second part more when you walk through the rooms of the palace. It is forbidden to take pictures!