There are always queues. Due to the large number of visitors, the staff are often tired and not very friendly
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Татьяна
Level 7 Local Expert
September 13, 2022
Disgusting. I came to the bank branch today. There was no queue, but an employee was sitting at the cash register. Which is not only rude, but she also turned off the microphone and discussed me with the next cashier (I can read lips very well), wanted to answer, but was in a hurry, so she did not. I will definitely write a complaint next time.
There are a lot of people and always sooooo slow service from specialists. Specifically, on 01.11.2021, there were 40 people in the queue in front of me for service to specialists!!!! 😵. Stuffy
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Евгеша
Level 5 Local Expert
October 29, 2022
You know, you need to warn that the department is under repair! Call the main office, they sent you here to go, as a result, they are under repair and there is no announcement or anything!!! The horror is over
A terrible department in terms of waiting lists for a specialist. I've been here 2 times to close the cards.
4 people in the queue, 30 minutes of waiting.
It feels like there is 1 specialist working for the entire department.
Visually, there are some unusual moments for a bank (non-banking gloss, many specialists sitting next to each other at small counters), but a convenient location and fast service. The specialists are good.
Everything is correct and without unnecessary red tape. There is no way to compare it with Belarusbank. Well done.
The bank employee at the 1st checkout does not know what moneygram is! And her colleague, too.
And they had no desire to get any information about it. 02.08 18:20
Terrible queues, after 10, 3 cash desks should work according to the schedule, in fact one is working, according to the ticket, there are 14 people in the queue. There are a lot of people, there are no workers.
It was necessary to make a statement on the card, the bank employee (Alesya) offered to make insurance immediately. It turned out to be cheaper than at the embassy! Thank you so much, we will contact you again!
As for me, MTBank is ahead of all banks with cash backs and halva. Specifically in this place, the staff is polite. The bank occupies a large area. From the 10th to the 15th, there are always a lot of people there.
How many times have I been there, the electronic queue system has broken down so many times. They even tried to fix it once, but it didn't work out. But the cash registers (there are three of them) work quickly, so you didn't have to stand for a long time (there is a place to sit). The staff is quite intelligent, they offer, of course, they don't "push" you what you don't need.