I specifically decided to continue publishing the discussion because the seller wrote absolute nonsense. To my review.
1.
"Our team is always ready to provide the highest quality task." - So why did I get a broken camera after you and the inability to fix your problem?
2. "Unfortunately, the client did not provide a password." - Then I asked my brother to take the phone to the sc. He did not know the password, but another question is, if you need a password, then why did the SC undertake repairs???
3. "but the client decided to go a different way and threatened to contact the appropriate authorities" - But this is already slander, I did not plan to apply anywhere, you said how we should have done, namely to order a camera from China, and you would have put it at your own expense.
Although it would have been necessary to contact the authorities, I paid for the service - and received a broken camera, after your "repair" I went to another SC and gave 100 rubles for fixing the camera, which you refused
4. "We had to refuse further service." - you refused only after I brought the camera, after the link to which you sent from aliexpress.
They said, "I will not undertake such repairs."
5. "in fact, the glass was completely broken with glass fragments hitting the camera object" - I personally took pictures, I don't remember if I sent them to you in Viber before the repair, but the camera definitely worked fine, you only needed to replace the glass. More slander
6. "(there are photos taken by the client himself)" - I'm waiting for a photo
7. "The client decided that this review was not enough and decided to put one star on different sites from different accounts." - I added this review to Google. And I think even this is not enough.
There is one conclusion: I contacted this SC and received a broken camera, and instead of receiving an apology (I no longer ask for material funds, etc.), the seller writes a "reply" to his client.
Once again, do not go to this sharashkin's office, the seller (not an expert) he will only sell you a SIM card from life and change the glass.
From the seller, I'm waiting for a response)
We can even talk on the phone if you think that you are right))
Or, in truth, contact the authorities, as you said?))
pss: I'll leave a review in Google)
I would not recommend contacting this service with either phones or laptops. I had an unpleasant history with repairing my phone (google pixel 7). His camera glass was cracked, but the camera itself was working fine. All I had to do was replace the glass. The seller promised that this was not a problem, but after the repair, the camera turned into a soap dish. When I contacted him, he offered to order a new camera from China at his own expense and said that he would supply it for free. I agreed, even though it wasn't my fault, but his. But when the camera came, he suddenly retracted his words and said that he did not want to take on such responsibility. I never received any compensation for the damaged camera. Therefore, I think that this service is not able to cope with something more complicated than basic repairs. It is better not to take risks and not to contact them.
Specially created an account to praise the guys. Thanks to them, I changed my mind about service centers.
The guys are professionals in their field!
This is not the first time I have applied. I brought my iPhone 11 pro to replace the battery, everything was done perfectly, it's not even clear that the phone was repaired (in a good way), the phone and the battery work without any problems, although it seemed expensive for the first time, but the quality is worth it, and the quality is at the highest level!
Now I changed the glass on the iPhone 12 for my wife for a gift, there are just no words like in the original!!!!!! They even gave a discount as a regular customer, even though I didn't even ask and gave a discount coupon for a friend.
Customer service is also at a high level, for the first time I see coffee being offered in the service center.
Thanks again for the work done!
Уже не первый раз обращаюсь в сервисный центр, то за ремонтом, то приобрести товар - всегда вежливое обслуживание, грамотный специалист) по ремонту нет нареканий, всё работает всегда исправно, главное быстро и по адекватной цене 👌
2
5
Ксения
Level 3 Local Expert
June 26, 2023
Возможно, в ремонте телефонов они действительно хорошие специалисты, но не стоит отдавать сюда для ремонта ноутбуки.
У меня возникла проблема с зарядкой ноутбука, специалист попросил принести ноутбук на диагностику. В итоге установили что проблема в шнуре питания и заменили его. В этой части мастер сработал без нареканий.
Однако: при разборе ноутбука мастер повредил шлейф экрана и при обратной сборке забыл?!! подключить радиатор, из-за чего во-первых экран стал произвольно выключаться во время работы, и во вторых из-за перегрева вышла из строя микросхема. В итоге буквально через неделю после ремонта мой ноутбук ушел в мир иной. Он конечно был уже почетным пенсионером, но все равно очень обидно.