Everything is in one place, quickly and efficiently, redone under warranty, some things are changed immediately on the spot if it does not work. I brought the headphones under warranty, they were replaced on the spot, the speaker grids were clogged - I reforged them to a service center, quickly cleaned, returned them back after 3 days, took them where I handed them over. The impression is positive.
I glued a hydrogel film on the Zhdanovichi in mobile gadgets for myself on Mi Band 4, they said that next time I would need only 2 rubles to glue it. I wrote off the other day in Viber with them, they said that yes, if I glued them, then you will pay 2 rubles, if not from them - 6 rubles. Great, I went today and what do I hear... 5 rubles. And no, they don't even have it, or you didn't glue it with them, just 5 rubles. Is it okay? Why do they say the same thing in one place? Then you write to them, they agree, and then in fact it's completely different. It's not the first time I've noticed the difference in prices in the store and on the Internet, for example. It's not pleasant, honestly. Especially when you even want to clarify in Viber, but at the end they also write "check with the seller."
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Денис Димитров
Level 26 Local Expert
August 29, 2022
I'll start with a call from the manager, I asked him to send an SMS with the address of the point on Kamennaya Gorka, (which floor) do not walk around the mall in search of a shopping island. It's a pity the manager didn't fulfill my request, I just received an SMS with the order number. I had to look for a point of sale.
Already at the point, when buying a phone case, he clarified whether it was possible to return the case if it did not fit, the seller said "no problem".
A couple of hours later, I was already at the point where the cover was removed. The seller began to ask stupid and stupid questions, making it clear how he did not want to engage in repair. Well, at the end of the most interesting thing, the seller raked out all his change in coins and gives it to me. This is called customer orientation.
It's not like there's one star, it's more like -5. An employee scratched the case (most likely with her ring) when gluing glass on the iphone 13pro camera. The phone of the online store does not answer during business hours. Terrible service
Great service. There was a program failure at my request, so I was given a 2p discount when installing a protective glass on my phone. I recommend it!!
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Марина Р.
Level 8 Local Expert
March 27, 2023
There is a regular customer card, discounts and all sorts of nice things as a gift for purchase. But the staff does not talk about this and is silent.
In the Castle shopping center, the staff is more friendly and more interested in customers than the Green shopping center.
An open kiosk where the prices of the available goods are higher than when ordering through their online store. For example, protective glass for a phone is as much as 20% more expensive!!! But after thinking about it, the seller agreed to sell at the price of the product in the online store. But she could, thanks to my purchase, "make a cash register" of this day! But, I changed my mind. (About the "cash register of the day" is a joke). In general, I have no complaints.
I guess I was just unlucky, there was a New Year's Eve movement. I waited for the sellers to pay attention for 15 minutes to hear that the product was out of stock. I bought what I was looking for in the next pavilion without any problems. And cheaper.