We arrived at the zone at 12:00. They met us at the administration without masks and asked us to wait literally 40 minutes.
During the waiting period, we decided to take a walk and see the location of the rooms. As it turned out, all our rooms have double beds, although the conditions were clearly stipulated at the time of booking
When contacting the administration, they did not help us solve the situation. Moreover, those who had reservations for double beds were provided with separate rooms🛏😅 As a result, we agreed that we would provide additional blankets, but only in the evening🙈
Upon check-in, our rooms were not ready yet. Until I contacted the administration again, they did not think to clean the rooms. We checked in only at 15:00🤦🏼♀️
Check-in to the room - there is not even soap. I'm already silent about the shampoo with gel.
Having applied for a book of reviews, we were offered to pack our things and get out of the zone 👍🏼
Evening came...There are no blankets, we go to the administration again)
Night...We woke up .
A new day... There are no kettles in the room, hot water is only in the dining room. But! You can't take boiling water before 10 a.m.! Because the guests won't have enough for breakfast. And apparently we are not guests😅 and you do not need to have breakfast🤬 When trying to pour boiling water, they began to push me and yell that I was not on vacation in Dubai🤔
They asked for a knife - but they are only paid 😅
Among the advantages - a clean area and swimming pools, polite guards😃
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Тимофей Плей
Level 4 Local Expert
November 16, 2023
Not a bad place, but our room was terrible. And so, in principle, a good place to relax, especially when it's cold. And so the service is not bad but the rooms are dirty
In some rooms, the stench is terrible. And restrictions on the pool until 23:00. For children, okay, but for adults, why?!?! People go on vacation And leave a lot of money. There was one time. As it is, everything else is fine.
We were in the spring in March 2021. The first trip to the hot springs. In general, we are satisfied with the area. It's clean and the water is changed quickly. I liked it. There was a day
A good zone , with a well-groomed territory , cleanliness is monitored, but not in the pools, for this a fat minus, but if this sin is corrected, then the zone will be just super. Maybe we'll come back again and check the cleanliness of the pools, if they don't fix it, don't set foot there anymore...
Excellent recreation area, clean and tidy, the staff is polite, the owner of the base is also very polite and intelligent.We go here every year.I recommend this recreation center to everyone.
I don't understand why there are a lot of bad reviews about this recreation area. We have a rest here all year round, a great area, I am satisfied with everything, and the prices are adequate.
The TV does not work normally in the suite, there is still a collective farm shower, and the prices for the sauna were increased from 2500 to 10000! The slide is old and 1 and they write a water park! The pool with a slide is dirty and the hot one is clean. The cafe stinks of something and the store is also a collective farm. The trampoline is torn and dirty. The porridges are over-salted. Prices for everything just went up and 250 km from the city. I recommend choosing something else!
It's a great place. Everything is on the level. Cool rooms. Friendly staff. Cleanliness and order. Great food at the local bar. And the prices do not differ from the city ones. Special Thanks to ohranik Suhrab, this is a Man!
I honestly expected more from the kitchen. In room 66 junior suite, the toilet is leaking and there is no attention to comments. The durability of this junior suite is 30,000 tenge and you still have to pay 1500 tenge for the grill.
The receptionist at the cafe is constantly dissatisfied, unresponsive, does not give clear answers when questions arise, did not like the fact that no one accompanies to the rooms upon arrival, we had to run around looking for ourselves.
It is quite a decent area where you can swim in warm water from spring to autumn. However, this area is not suitable for hot water lovers. The temperature in the pools is ZO-Z5 degrees. I was also surprised by the lack of an entrance to the cottage and a place to cook barbecue. The pools are all open and therefore, in winter, the changing room on the street is suitable for followers of Ivanov's water procedures. Although it is written in front of the entrance that it is forbidden to be drunk in the water, many people still neglect it. There are always a lot of people, rooms need to be booked several weeks in advance.
Compared to others, it is more civilized. Almost all companies come to drink. It's not very pleasant. The pools are good, there are outdoor and indoor ones.
It's not a bad place, but if you're familiar with such a thing as ol inclusive, then you won't last 2 days there. I can't say anything about cleanliness, the rooms are good, but it's still not cozy. The staff, for the money that was paid, could at least put on a smile.