Delicious teas, I tried different ones, I like everything, I would like to have more choice, especially warm teas. I take off the star for the fact that the point can not determine the time of work in any way. I look at the maps and the opening time is until 23:00. I come at 22:15, they tell me that they are already closed, the girl is washing the countertops. I come the next day in the morning, there are two employees at the point, I ask what time the service is, they say until 23:00... Now I'm looking at the maps for up to 22 hours of work, apparently my edit, sent out of a sense of indignation, has passed...
The staff is friendly, but the drink was very upset. I took cheese grapes from a tea shop at another address, and that's where I fell in love with it. Here, the jelly is just so huge that it couldn't fit into the tube. There is also a question about the volume of the drink, it was half. Maybe the problem was "less ice," but it wasn't less, it was completely absent. In general, I would like the drinks to be made more carefully and efficiently.🥹
the staff spoils the impression as much as possible. they always came, there were friendly girls, today 05.03 the girl meets with a stony face. they asked her to add cheese, she added, then when asked to add tapioca and cheese to the drink, she just looked away and after a while rudely said, "pay,"
when they asked her if she had heard what I said, the answer came: "you should have said earlier,"
the cashier's name is Lyubov, I don't really know how (
I've ruined my mood, I don't even want to go out for drinks anymore;(
by the way, the drink itself was well executed;)
We went to an institution at a different address, we really liked it, we came to Dana, there was a complete disappointment. One person is clearly unable to cope with the number of people, you can see it from her, tired, with a not very friendly face. We wanted to order Oreo boyo, which was on the interactive menu, the girl asked twice, and then went to the menu and said that this was not prepared at all and it was some kind of mistake. Well, we got the Tarot, but it was also a disappointment. The tea tastes very overdone and with milk, well, just so-so, the tapioca is huge and almost did not fit into the tube
It's very sad and unpleasant, I don't want to come anymore.
1. I arrived half an hour before closing - the tapioca was gone. I ordered another drink, but two more people came up after me and they also wanted to take a drink with tapioca. They didn't take anything in the end, there was no tapioca. We lost at least two clients
2. There was pudding in my drink. It was just lying in huge chunks that it couldn't get through the tube in any way. I had to finish eating at home with a spoon
3. The girls who work there are constantly dissatisfied, they can not advise anything. It says "leave us alone" on the face
, I give two stars just for the taste, everything else is fine.
I don't want to come here anymore
Delicious tea, soy milk drinks, friendly staff, and there was a small queue on Sunday afternoon. It's a bit expensive, considering that the prices are the same in a separate building on Ulianovskaya Street, but there is a place to settle in, and here you have to drink on the go.
It was this point of the network/franchise that really upset me. I've always loved fruit cheesecakes. I haven't taken them for a long time, so I took cheese grapes, plus tapioca. 19p per cup. (By the way, this type of glass is without a logo, which is strange, is it so difficult to print the branding?)
Terrible big pieces of jelly. I read in the reviews below that many people have this problem, doesn't the management really listen to customer feedback?
When you come and order the same drink with two portions of tapioca for several months, for some reason the portions are always different. It has become impossible to constantly clarify how they calculate these grams in this way.
Today, a new girl was serving, who decided to blame all her colleagues for putting in more, but she wasn't putting in less. (Dark hair, wearing a vest) The tapioca is at the bottom, considering that they paid for two servings. Minus one regular customer.
It's a terrible place. The drinks are just disgusting (especially for that price) I wouldn't drink them for free. There are almost no ingredients on the menu, I have to guess for myself what kind of tea, tapioca, whether there is jelly or something else.
I didn't even want to give this place a second chance. But my friends went again. After hearing their feedback.... I realized that it was not for nothing that I refused to go there again!
The staff are very nice girls, but two people are clearly unable to cope with the number of guests in the Dana mall, we waited for drinks for 30 minutes… it's longer than a meal in a restaurant. The queues are huge, you can organize at least a waiting area, I love this network and I want it to continue to please
The woman in the vest (apparently the main one) is very angry and unpleasant. The cashier doesn't know what was in the drink. They said that the drink would be sweet, and sugar was also added to the receipt, resulting in sugar-free tea. Terrible, I don't recommend it.
The situation is from the category of expectation/reality.
There is a feeling that half of the ingredients were not added to the Strawberry cheese: there was only juice with a lot of ice and a cap on top. I was completely disappointed. I have never drunk Grape cheese from them and this is heaven and earth, I doubt that such a significant difference in the same drink is possible because of the taste, rather a staff error.
I really liked the quality of service. The staff provided accessible and understandable advice on filling drinks. The waiting time is a couple of minutes. Thanks for the good impression!
The staff is rude and incompetent. I can't answer the basic questions. Watered-down drinks, which are clearly not being reported, because the experience was better in other establishments of the chain.
We ordered grape cheese and mango mano. Cheese is just crushed ice with cheese (there were no grapes at all) and with huge pieces of jelly, because of which it was impossible to drink a drink, I don't say anything about eating them somehow. To eat ice for 17 rubles? super!
the second mango drink turned out to be completely tasteless, even the jelly. No matter how much we stirred our drinks, it didn't get better.
In general, it's just terrible)
in 1 photo you can see the amount of fine ice (in the whole drink) in 2 photos it's a huge piece of jelly :)
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1
Дар'я
Level 7 Local Expert
April 14
A few hours before closing time, there is no tapioca (how can there not be? what's the problem with brewing more?)
The tea itself is delicious, but a huge disadvantage is that there is no complete menu with ingredients. It's not clear from most of the names what goes into the drink, and the guys at the checkout are rather reluctant to talk about drinks, besides it's a long time – almost everyone in the queue has to clarify something, which is why the queue moves very slowly. How can you make a menu without ingredients?
The drinks are so-so, the choice is small, but everything would be fine if it weren't for the mold on the fruit🥲 Unpleasant surprise at the end of the drink
The tea is delicious, the employees are polite, but it is confusing that for the umpteenth time there are not enough ingredients, then they close for a technical break to finish something.