Matrix - Internet service provider
Very poor technical support, the subscriber department is just terrible, I do not recommend it at all, the terrible phoenix works better. They paid for half a year in advance, decided to terminate the contract, so no one returned the money. The Internet does not work at all, every 5 minutes the connection is disconnected and packets are lost, there is zero reaction from the management!
Terrible attitude towards customers. The appeal to technical support was opened on 07/28/2022, today it is 08/26/2022 and they are not going to do it. Constant excuses
There is no service from the word at all! The application was submitted on 19.02, today on 16.03 - there was no Internet, and there is no Internet. No one is in a hurry to do anything. Great disappointment in your work!
In case of a breakdown, you can't get through to technical support. You can't get through to the camp at night.It's the same in the telegram. How do they get something to fall in the cold
Thank you for the fast and high-quality work on October 26, I contacted the technical department. Well done!
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Anonymous review
June 17, 2020
very often the Internet and IPTV lags. Tech. support says that all the problems are in the router and does not want to move and fix the problem somehow. After changing the provider, everything works fine))
Employees are lazy, they try to solve all problems with the Internet remotely, if it doesn't work out, you need to come to the office because everything is always fine with them and everything works. The quality of the service itself is lame every day, especially in the evening.
The only Donetsk provider of shooting gallery is fire! In the 14th and 15th years, despite the shelling, I did patches on the network in the shelled areas of Donetsk as URGENTLY as possible! Respect to the network staff, for patching and configuring the network in case of sudden attacks by the Armed Forces of Ukraine!
The service at the provider's office is always polite. The Internet connection is usually stable. An interesting bonus program and the best feature is that if you forget to pay, you are disconnected, but you can extend it for a week to pay later.
There are eternal problems with the backbone provider, who do not take it personally, because everything is fine with their line. The Ministry is responsible for the problems.Communications.
It works stably, the support responds quickly, provides free Wi-Fi in several points of the city. The TV works normally, no set-top box is required, only software for a computer or android is needed.