Today I had a massage with master Julia.I was pleasantly surprised how much I liked the atmosphere, the comfort and the atmosphere in the cabin. How aesthetically pleasing everything is, clean and tidy. I would like to express special thanks to Julia (for working out the areas that I requested and to the administrator Olga , for the courteous service, and answers to all my questions. I will be happy to come to you again, just not for one visit, but for a subscription.
I'm just thrilled. I visited this place for the first time and realized that I had never been to a massage before. Specialist Elena is a very attentive and pleasant sorceress. A man in his place and a true professional. I highly recommend this place. The atmosphere, the experts are on top. I will be glad to come back to you again! Thanks!
Unfortunately, my review will not be about the quality of the massage, although I am sure that it is at the highest level here. I would like to share my experience of communicating with the administration and management of the salon.
I bought a gift certificate for my wife at this salon, but unfortunately we moved to another city and she couldn't use it. Already from another city, I contacted the salon to refund the money for the unused certificate.
The salon administrator listened to me carefully, clarified all the details of the certificate and promised to call me back after consulting with the head. In the future, communication about the return has already been with the owner of the salon Tatiana.
Tatiana told me in great detail and politely about the refund procedure, what steps need to be taken and why, and how long it will take. She was always in touch and showed a sincere interest in helping me.
The best way to get a refund was to come in person and attach the card to the terminal. Having decided to finish the rest of my business in Minsk, on Friday evening I decided to go there for the weekend. On Saturday afternoon, I informed Tatiana that I was in Minsk and was leaving on Sunday morning. She arrived at the salon on Sunday morning to make a refund. THANKS a LOT to her for this!!!
Unfortunately, the refund could not be made that day due to the "wonderful" service of my bank. But even after that, we easily agreed with Tatiana and found a solution to this problem!
After the entire refund procedure, Tatiana's words that we value our customers very much are perceived as the ABSOLUTE TRUTH!!! Thank you very much, good luck and prosperity! I hope someday I will be able to come to you for a massage.