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Luxcity Hotel & Apartment

1 review
Business hours unknown
+855 31 566 66 66
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Phnom Penh • Street 118, Sangkat Mittapheap, Khan 7 Makara, Phnom Penh, Kingdom of Cambodia
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1
Features

Address

Phnom PenhStreet 118, Sangkat Mittapheap, Khan 7 Makara, Phnom Penh, Kingdom of Cambodia
Directions

Contacts

+855 31 566 66 66
Show phone
luxcity.com

Business hours

Business hours unknown
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Features

Parking
Gym
Wi-Fi
Dry-cleaning
Baggage room
Restaurant
Concierge service
Bar
Elevator
Stars:4
Hotel type:resort, spa hotel
Check-out:12:00
Transfer:to/from the airport
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Rate this place

1 review

By default
Натали Хедди
Level 10 Local Expert
March 2
The worst hotel in the world. There are no legal documents in the hotel. There even don’t have official documents which providing the policy of checking in guests. They can only say in words: we have such a policy of checking in guests. What policy? They cannot show it on the documents. My friend and I were denied check-in because we did not have a physical passport with us. Personally, we were denied check-in because we only had photos of documents. And other guests were checked in without documents based on photos. When we asked to provide official documents, regulations on the rules for checking in guests, we were refused. They refused to provide documents on the refusal of check-in. Although the money was debited from the card. They were rude. We had to call the immigration police, to whom they brazenly lied that they did not check in anyone without documents. Although several guests were checked in in front of us. We lost money, 4 hours of our lives, and our mood at the hotel. The hotel does not correspond to the 4* category, it does not even have regulatory documents. Cockroaches are running around in the toilet. Avoid this hotel.
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