Sales department - 5. Workshop - 2, we need to work better.
We bought Lada Vesta SW Cross NG. We were happy with the purchase. The sales department did a great job. We conducted an excursion through everything necessary and answered all the questions.
However, after a few days there was a problem with key recognition. They called the master, brought the car, said that the battery was low, although the Internet is not banned in the country, to break through and find out that this is a massive problem that is solved by flashing and a new microchip. In addition, the car cannot open with a used battery from the buttons on the key.
They called the master again, promised to call back as a priority. I didn't call back. We signed up for the dealer through the boss and the sales manager. If it wasn't for them, we would have continued recording.
The car arrived on Friday. We were given an estimate of the work: 2 hours. After 2 hours, they call back, they say that it is necessary to rewire. We need another day. On Saturday, they flashed the car, called, said they needed to test it. Well, they gave me time for this. On Tuesday, by the end of the day, they call and say that the problem has not gone away and we were unlucky with the car. Today they called and said that they had ordered the keys in Tolyatti and had to wait 1.5 weeks. Here we are, waiting. I cannot yet say what the result will be. But I can say for sure now that the competence of the craftsmen and the organization of repair services in the dealership leaves much to be desired. It's bad. We were told that they have regulations. That's great, but why not immediately tell customers what could be waiting for them, and not feed them breakfast?! And if I use these estimates to make plans with the need to drive a car?!
We need to work better and more focused. Don't you know? Learn, figure it out. In the meantime, the review is, alas. 2, this is an assessment for the work of the craftsmen in the car center. Sales department - 5. Arithmetic mean - 3.
Thanks to your car dealership and team. A very professional
approach to clients. We did not have time to replenish our card account before the closing of the salon's cash register, but the manager asked the cashier to stay late and we paid for the car we had chosen.
I will recommend your salon.
I will hope to service the car at your dealership.
I stopped by Lada service to change the oil and interior filter, and at the same time check the condition of the suspension and prepare the car for maintenance. inspection. The time took forty minutes.Staff, polite guys. I was satisfied.
A good car center. I was surprised by the knowledge of the managers. They are able to persuade unobtrusively. Of the disadvantages, only a meager number of cars for a test drive.
My wife and I have been waiting for a long time so that we have the opportunity to buy a new car. They explain about the car in an accessible way. It's easy to buy. I am grateful