They were eager to get me to visit, calling back twice, offering better times. I accepted the later one (for 16.00) and went. There are 2 clinics, 1 for children, 1 for adults, I needed to find which was which and arrived at the correct clinic at 16.04, going to the 3rd floor and waiting to be checked in. I was told that since it was 16.07 the doctor already had another paitent and couldn't see me. I was informed that after 5mins my appointment was voided. At no time was I told about this or had it sent to me (by SMS). I asked if I could see the doctor after, but was told no. Terrible customer service.
Attentive and responsive staff who are interested in their customers. High-quality equipment, accessible recording (there is an application), qualified doctors, in most cases I was satisfied with the results of my work. It is also convenient to get there, there is a metro station nearby, buses and minibuses run, the place is quite popular and it is unlikely to get lost. Compact, warm building, there are no long queues under the offices, thanks to competent recording. It is clean, there are vending machines with coffee and free water.
I can't help but note that your visit history and conclusions are stored in the database and any doctor can look at the conclusions or test results (you can also take the Lode) and you will not need to carry papers with you or remember the last time you did something. Comfortable.
I would like to express my gratitude to the wonderful, professional, competent reproductive therapist, Alina Andreevna Salazhkova.
Alina Andreevna is a professional in her field, a sociable person, pleasant in communication.
The appointment is conducted very carefully, carefully, everything is always clear, never prescribes unnecessary tests and medications, shows and finds an individual approach to each patient.
Good afternoon, Vladimir Vladimirovich. I would like to express my great appreciation and gratitude to you for the great work you have done in creating the medical center and recruiting medical staff. And also to your specialist doctors: To Sergey Nikolaevich Matievsky, Ekaterina Nosevich, Tamara Boleslavovna Shedko, Andrey Dmitrievich Vysotsky, Natalia Nikolaevna Kogalyonok - for their competence, the ability to find the right words to competently explain the causes of my ailment and the actions necessary to prevent the consequences and development of further problems with my health. Thank you for your work and professionalism.staff and understanding.
It's a great clinic. The staff is polite and courteous, they will always prompt and direct you in the right direction. The doctors are great, the professionals, everything is clear and to the point, no extra water. The room is clean and tidy. Thank you for your work!
Nice and pleasant medical center, competent doctors. Convenient location (near the Ya metro stationColasa), spacious and well-equipped classrooms. The administrators are polite and friendly. A wide range of services.
A very good medical center.The service is excellent! Wonderful doctors and medical staff.They will conduct any examination, tell you, explain, show you.The location is convenient, getting there is easy and fast.
I went to a digital mapping of the skin. He is a very pleasant doctor and it feels like he has a lot of experience. Many thanks to Prosvetova Olga Sergeevna. I advise many people to undergo this procedure. It's not cheap, but if you have a lot of moles, I advise you to keep an eye on them, and this procedure will help.
I would like to thank doctor Domorad Svetlana Evgenievna! A very experienced specialist who clearly knows and loves his job, makes the right and timely decisions in non-standard cases. She performed a rather complicated procedure, quickly, as painlessly as possible, on the result of which the further operation depended. Thank you very much and wish the best to Svetlana Evgenievna! This is a top-level professional.
A very cool and modern medical center for children! I advise everyone... The staff is very friendly, kind and positive towards children. We visited many specialists (my son is 3 years old) does not like doctors very much, but everything went just super well, all doctors clearly know their business, know how to choose an approach to a child (and they are all different), I especially want to mention the surgeon!!! I am very pleased with the result, no one will look for diseases at your expense!!! The prices are quite adequate, the doctors are qualified! In a word, I recommend it!!!
A wonderful medical center.
Very professional and considerate honey.staff, nice and clean. It's nice to be back again. Insurance surveillance service is offered.
I underwent an EGDS (esophagogastroduodenoscopy) procedure today under anesthesia at LODE LLC at 58A Independence Street - performed by Alexander Sergeyevich Volosevich, an endoscopist, with the participation of Tatyana Pavlova, an anesthesiologist, and the names of the middle and junior staff, unfortunately, I do not know, their role in the process is also very important - I am immensely grateful to everyone. I was absolutely delighted – this is my first manipulation of this kind in my life – not a second of discomfort – neither before, nor during, nor after – everything is smooth, clear, first violin, second violin – and then calmness, sleep, relaxation. I would like to thank the wonderful staff of the LODE Endoscopic Department for their professionalism, the highest qualifications, delicacy and calmness… And yet – they smile.....)))))))
I thank the Director of LODE LLC, V.V. Gorbachev, as the Creator and Creator of a smiling Medical Institution. Good luck and Prosperity!
A good medical center, courteous and attentive staff, a wide range of services, medical insurance service in agreement with the insurance company, registration at a convenient time. I recommend.
A very good medical center with all the specialists and services. You can get to any specialist at the shortest and most convenient time for you. For five years we have been using only the services of Lode specialists.
We were at an appointment with an ophthalmologist with a child, M.A. Sytko, the reception was very ambiguous, in a hurry, I was required to write down past doctors on our issue, the emphasis was only on this whole appointment, the doctor somehow looked at me appraisingly, which was not very comfortable)). The eyes were looked at on the devices, the eyesight was checked and it cost 73p. At the end of the appointment, we were asked to leave because we had to see the following patients, which is also unpleasant, we also pay money. We were waiting for the conclusion in the corridor!
What I want to convey to the Lode administration is that the quality of the service and its cost absolutely do not match! When you go for a doctor's opinion, you want to hear it, and not listen. It's bad that we didn't take other doctors' papers, you give your assessment and your opinion, and then I'll decide where to go with it. There's nothing to talk about, the money is wasted. I do not recommend this doctor and this center, in principle, is by and large a paid polyclinic, I have many relatives who came here with problems and everything is stupid, nothing special.
I have always been examined in LODE
And everything was always fine!
But, today there was a situation out of the ordinary ((((
I made an appointment with a doctor for an ultrasound within a week , choosing the right time for this ultrasound
Changing all the plans for the day off
The recording was at 16:00
Arriving at the place of Independence 58A
Getting out of the taxi, a specialist from the medical center called me 15 MINUTES before the doctor's appointment
And she said that a mistake had occurred and today they would not be able to perform an ultrasound
Within a week, they could not find such a mistake, I would have signed up for another medical center
As a result, the day is ruined, Now you have to wait a month again to choose the time to undergo an ultrasound, The money for a taxi is wasted
I am very disappointed!
I applied for an appointment at the Lode center to oncologist Kolobukhov A.E. I was bribed by positive reviews about him and the fact that the doctor meticulously conducts an examination. I went hoping for the same attitude towards myself. Unfortunately, when I came to the appointment, I received a cursory examination, monosyllabic answers to questions, and the lack of any desire or interest from the doctor in dialogue. When I asked about any recommendations, I heard: "Let's not talk,
I can talk for a long time, give you a brooch, and so on." That is, if you have any questions, then it's better to look for answers on the Internet. It feels like you have come not to a paid reception, but to a government institution, which, by the way, will pay you more attention than here. He came out of the office feeling deceived and devastated. I gave the money, but I didn't get a high-quality service. And it is worth noting that the reception lasted no more than 8 minutes. I think the appointment schedule is at least 10 minutes. Then why don't they recalculate the consultation fee if the doctor doesn't give you enough time? I would also like to note the absence of any ventilation in the corridor: there are a lot of people, it's hot in the corridor, and the air conditioner doesn't seem to be working. The waiting time feels like agony. There is no feeling that you have come to a private clinic. One gets the impression that the organization is aimed solely at maximizing profits, rather than satisfaction, including the quality of services provided.
I also wanted to point out that when I wrote to the contact center on the clinic's website with an indication of a specific doctor, I was told that the consultation cost 51 rubles, and when the operator called the day before the appointment, he had already named the cost of 65 rubles. Why do employees mislead people? I think that if you named 51 rubles, then please take that much. Is the organization's reputation worth the 14 rubles? The residue from this situation also remained. As a result, I will not recommend this center and I will not apply here anymore.
It is here that our beloved pediatrician, Alla Shevko, works. Professional individual approach, understanding of the problem, broad knowledge in medicine - this is about her. I recommend it
There is a fast, clear electronic queue for tests. Appointment by appointment is strictly on time. Clean, cozy, modern. The staff is polite, which is not clear, they explain clearly.
A very convenient medical center. There are different specialists. The staff is friendly: they will explain everything and answer even simple questions and queries. It is clear that they take care of the customers. The time is set in advance, so there were no queues.
I visited 2 times, everything is comfortable. The doctor, V. Silvanovich, is very competent and clear, I was satisfied with the consultation. And I did an X-ray in June - an excellent specialist, I don't know the last name.
I did EGDS for the first time. Andrey Vasilyevich, a whistler, was at the doctor's office. We did everything very well. It was unpleasant to do this procedure for the first time, but the helpful staff helped with everything. Thank you very much!!!! And the doctor's assistant, I didn't remember the name.
Excellent medical center, a wide range of services, reasonable prices for high quality, very polite staff, there is a pre-appointment. The only drawback is the lack of parking near the medical center, it is located a little further away, unfortunately it is paid and there are almost always no free places. Make sure to arrive in advance.
I apply periodically. I mostly take tests. But when contacting specialists, I was not disappointed. Orthopedist Korolko provided invaluable assistance in the treatment of knees.
It is very pleasant to come to a clean, cozy room, where you meet qualified, friendly specialists and staff of all categories. Thanks to the entire LODE staff. From leadership to technical staff
My favorite medical center. There are good specialists, there are, in my opinion, not very competent ones. It is very convenient and you can take tests and do an MRI scan. And indeed there are a lot of doctors of different specialties. It is located in the center, which is also very convenient. I also think it's very convenient - you can call a specialist at home to take blood. Olga came to us - a very nice girl - takes tests well, is very polite and tactful. Tests are also done very quickly. Prices are average in the city.
I really liked it, everything is there, I really liked the doctors I went to, everything is clean , bright, friendly, but everything is expensive, but this is a nuance...
Convenient location. You can get to a specialist of almost any profile, including a laboratory, etc.surveys. The reception is almost always on time, without delay, although the attendance at the center is very "dense". Everything is very clean and comfortable. The staff is attentive and competent. The best medical center in Minsk in my opinion. There are branches in different districts and a separate children's department.
Gorgeous atmosphere, competent doctors, fast, clear and smooth service! I really like it - I have been serving there for more than five years! I recommend it!!!
Today, having failed to make a scheduled appointment with gastroenterologist N.M. Yartseva, because I was late for my half-hour appointment for 15 minutes, I want to understand what a person with such a profession as a doctor does in such a highly client-oriented medical center, not to mention the very purpose and mission, where to help For people, the first thing a Doctor does and signs up to when taking the famous oath. It feels like this employee (I don't want to call him a doctor anymore) is just serving a shift by the hour, where every minute is a measure of professional activity and the essence of the work. Just rejection, just not understanding the situation that has arisen, where humanity has ceased to be considered the norm and reality.
However, I want to note the girls from the administration, the call center and at the reception of the center itself, as professionals and service-oriented specialists, smart girls, I want to communicate and come to you even despite some negative situations that do not relate to them.
The center itself was chosen and I choose it precisely for the attitude towards the client and specialists, I recommended it to everyone and I will recommend it, although now not all of them (
One of the best medical centers in the Republic of Belarus. Excellent staff. High-quality help. Excellent facilities. I am very satisfied with the services.
Excellent doctors, service. I have been choosing this center for many years. You still need to understand that there may be doctors of different levels and sometimes there were questions to the doctor, but for myself I found a couple of excellent specialists who I have been observing for a long time. There are more of them in this center. As an example, there is an excellent ENT doctor who was the only one who could help me in a couple of years. A traumatologist. And others. In general, I advise you, and before recording it is better to look at the list of doctors and portfolios on the website, then it will immediately become clear to whom it is better to go.
The appointment with gastroenterologist I.A. Vladimirova on 10.12.24 regarding urticaria on fatty foods turned out to be uninformative. She assumed that it was an allergy to an unknown allergen, when she had a negative allergist's report and negative test results for various food and other allergens. Now I understand that a couple of additional questions about stool and tests for enzymes necessary for the breakdown of lipids could clarify the picture, but it turned out that the money flew away, but the symptoms remained.
They also did not offer a diet for erosive gastritis, which had passed by that time, but after a couple of months the symptoms returned while taking medications.
Maria Konstantinovna Pristrom, just a terrible impression from the doctor! There will never be an entry for her again. Apparently, the doctor did not undergo ethics and deontology. The rude attitude is just a nightmare. Why on earth would she decide to cancel an appointment, even though the patient was 5 minutes late (this is acceptable in medical centers), and despite the fact that 2 consecutive appointments were made with this doctor, and she decides to cancel them all! What kind of person are you?
I don't recommend anyone to contact her anymore!
And you, Maria Konstantinovna, before you become a "doctor", first learn how to communicate politely with patients, because a doctor, he not only treats / performs examinations, but also shows empathy for his patients.
I like everything: the organization, the competence of doctors, cleanliness and order, politeness and human attitude
Thanks for the quality, it's a pleasure to come here.
I would like to express my deep gratitude to Tatiana Vladimirovna Shedko for her professionalism, even not in her narrow specialty. She discovered a cyst and immediately recommended treatment until she reached the gynecologist, the gynecologist confirmed the treatment and told her to continue. The reception was very warm, the doctor calmed me down and did everything perfectly. I also want to express my gratitude to Natalia Vitalievna Nagorskaya for 1 EGDS in my life, which took place under the strict guidance of her and the nurse, quickly, clearly, the doctor's support and calmness were always felt, which is the most important thing, since the procedure is not pleasant.
Definitely one of the best medical centers in Belarus, where everything is thought out to the smallest detail, and most importantly, professionals work in their field. This applies to doctors, nurses, and service personnel. Everything is done there in such a way as to save your time, nerves and, most importantly, your health! There are a lot of visitors, but there are no queues! I passed the tests, so I did it in 5 minutes, and if I had passed it in a regular clinic, an hour would not have been enough! Doctors know their job for sure! So I definitely recommend it!
Good service, nice, lovely girls at the reception. In general, an interesting mixture, when business and medicine are properly mixed, there is no naphthalene smell of worthlessness. It is well organized for people and about people. I revised my attitude to this medical center, I used to think that it was only about money - but no, I was pleasantly mistaken. At the level of everything, from the staff, to thoughtfulness, what, where and how. I recommend it!
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Level 13 Local Expert
November 11, 2024
One of the best medical centers in Minsk! Excellent doctors work here, who are always ready to help and pay attention to each patient. Modern equipment makes it possible to carry out diagnostics and treatment at the highest level.
It is especially pleasant that there is a large parking lot behind the center, which makes the visit even more convenient. I recommend this center to everyone who is looking for high-quality medical care in Minsk!
Many years ago there was a normal medical center with rare shoals as exceptions, since 2020 there are no more, they do not respond to feedback on bad receptions at all, prices are the largest in the city, not counting Nordins, and the same high price tag for RB, blood is taken painfully and in wide syringes, moreover on the situation is the same in different branches at different times, 2 adults, and it always hurts and with bruising sweat, the site operators do not navigate and mislead, I do not know the final price list, do not do kidney ultrasound specifically here, a black middle-aged woman Kuleshova S.A, like 210 or 208 office- rude, looks bad and pressed so that the kidneys were hurting for several days, in a hurry, the rudest - the reception was terrible, a beautiful woman would have given her 5 stars on an ultrasound of the heart, affiliate programs barely work, you almost knock out a discount, as you stole it and employees are surprised that lode has affiliate programs, in general, it's easier not to use these benefits, since they look at you at a minimum discount as a thief. It was a good idea, but customer orientation has fallen, the clinic is designed for flow, some will leave, others will come(((
One of the central places for a metropolitan resident to monitor his health on insurance and at his own expense. The reputation of the institution is high, there are many services. The main thing is to at least have a database of work with your own tests and diagnoses to help the doctor.
I liked it several times, today the ophthalmologist tried to make a scene during the examination, I did not get the result of the examination in my hands, she tried to rewrite the recommendations of another specialist that I was given six months ago, then she said that I insulted her by reminding her that the visit was paid, Felt like a scoop clinic and ran to the exit and from her office, I'll go to the state polyclinic, it probably won't get any worse there.
Excellent medical center! If I go to the doctors, then first of all Lode! Professionals in their field. They always go to meet the patient. Convenient appointment, no waiting in queues.
Excellent quality of services, I had a chance to remove a healthy atheroma in my ear, undergo FGDS, receive treatment for gastritis caused by Hericobacter pilory, and take a blood test. In general, qualified doctors, modern equipment, if you have money and you want to solve a health problem quickly and efficiently, I recommend this medical center.
Doctor Antonova O.V. is a wonderful doctor who showed care and professionalism in her work. I am sure that I can fully trust this doctor and I know that I am in good hands. I strongly recommend contacting her only.
Protskevich S.N.
I made an appointment with an allergist and took breath tests. The staff was polite, and there was no doubt about the professionalism of the specialists. Good customer service and short waiting time. They try to understand the essence of an individual's health problem and solve this problem as much as possible.