I have been buying flowers here for 2 years, during which time approximately 10-12 bouquets have managed to please different people. Since moving to Yerevan, he has become a regular at this place, if there is a question of buying flowers.
The staff is always adequate and friendly, always does as I ask, or suggests some cool solutions. Besides bouquets, by the way, there are interesting toys and baskets, you can come up with something unusual.
I did not use delivery here, so, alas, I will not be objective in this matter (I always came, on the spot I chose which bouquet to form, etc.)
Well, what can be highlighted as an undoubted plus - the price is really cheap against the background of many competitors.
I made orders earlier, everything was done well.
As for today's conversation with an employee of the flower shop, I was shocked. Lack of a concept of service, disrespectful and illiterate chat communication.
1. I had to wait three hours for a reply to messages.
2. I repeated twice in the chat that I have two orders to two different addresses. As a result, they send me the banking details and I pay for the order. After that, I repeat once again that there are two addresses. To which the employee told me that she hadn't noticed. And asks you to pay extra. I didn't receive any apologies or answers to my questions either.
3. Also, at first, the employee announced one price for the bouquet, after which she counted more in the final bill, which she then said was the current price. Question: why announce a different price?
I am extremely surprised that the instagram account has a large number of subscribers during such a discussion.
I communicated with the store on Instagram, and with the employee by phone on WhatsApp +374 93 338028
I have been buying flowers from this flower shop for 3 years in a row, very low prices and high quality of roses, everything is quickly organized, advised, and the result is better than expected. They don't have the words for such gorgeous bouquets, thanks guys.