The employee speaks Russian, they explained it politely and clearly. Unfortunately, I did not issue the card due to lack of time (I had to wait 3 days for it to be made and delivered from Tbilisi)
It's hard to call this place a bank, it looks more like a stall from the 90s. Of course, the exchange rate here is higher than at the border, so when crossing the border this is the first settlement where they change currency and have a snack, although prices bite here)