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4.3

51 rating

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Level 8 Local Expert

Good evening, if we're talking about a collection, it's not bad on the whole. Interesting design, in different variations. A small corner with bags. Clean and tidy. Consultants are clearly not on a percentage))) Click service for three

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Елизавета Гавриленко

Level 3 Local Expert

Good afternoon I wanted to leave a review about my bag. They bought it for me as a gift in December and I just came out with a bag from the store and put it on once and then noticed such a scratch or it peeled off the skin (it's hard to say). I got upset and went to the store itself to resolve this issue. Initially, they said that it was possible to make a refund and now there is simply no money at the checkout and asked me to drive up for money after lunch or in the evening (this already confused me that the buyer should come several times). After that, the girl called and said that the refund request had been canceled. The bag was purchased on December 4 and the warranty is 14 days for the return of the product. The warranty itself says that scratches are not defects. In fact, I put on the bag only once and at one time I paid 200 rubles. Since I was 15 years old, I've been wearing leather products and here the quality is on my face. The store administration did not even try to resolve this issue... It was said that they looked at the cameras and there were no defects visible on the cameras and you bought the bag after examining it and there should be no complaints. Tell me, why do you prescribe an increase for 14 days at all, if in fact you do not comply with this? From one photo, did you conclude that it was my fault that such a "scratch" appeared? You have not offered any options on your part. The poor girl (the administrator) was trying to solve a problem that is being solved head and shoulders above. I took the time to come and 2-3 more hours to resolve this issue. There are brands that are responsible for the quality of their products and are able to communicate with customers, immediately the boorish attitude towards the buyer from the administration.

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Александра Рафальская

Level 3 Local Expert

I was in the island in the gallery today (08/20/24), everything is ok in quality, complaints to the consultant, I chose a wallet, there were few of them by choice and we saw a purse of a different color on the consultant's table, we asked to give it to us to take a closer look, the consultant of course gave it, but it was necessary to see what kind of person she was talking to "Yes, of course," as if I was taking away her last money or something worse.. thank you for spoiling the mood for the whole day) (the girl had blonde long hair and a crab in the shape of a butterfly, either she did not notice the badge, or it was not there). At the same time, in another store in Green City, the consultant girl was very pleasant when they bought bags and answered all questions with a fake smile) so it's definitely not in the store itself) I do not recommend visiting this particular point.

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Alex_Can

Level 7 Local Expert

I ask my wife, "Why don't you carry the bag I gave you?" He answers me: "It spread very quickly." Here's how it has changed over a year of rare use. I think that the quality and price do not match. 50 rubles maximum! Quality a la megatop and other Chinese disposable items. Do not take it, so as not to blush in front of your beloved later, if she is a gift. And the girls don't see each other for commercials.

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Анастасия Бизякова

Level 5 Local Expert

I thought I had one problem with bags, but no, it turns out that it is necessary to read reviews before buying, they are not positive on a large scale. The design of the bags is great, the idea of the designers and everyone involved - well done! But that's it! The quality of the bags is terrible. I have 8 bags from this brand, only 3 are alive. And this is despite the fact that they fall into disrepair immediately. The white "poly" bag on the very first day, the seams and threads came out, the clasp from the bag leaves traces on the bag - it clings to the bag like a crab and in this model everyone has such a problem, the clasp is too close to the "lid" of the bag. The big black one with wooden handles is generally space in quality - the handle fell off not from the weight, but from the fact that I lifted it from the car seat. In general, the quality of the bags leaves much to be desired, I do not recommend buying

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Volha

Level 6 Local Expert

The bags are beautiful. And that's where all the advantages end. They are very uncomfortable. Bags and belts for them are rough and tough. The belt is so stiff that the bag falls off the shoulder. When you try to open your purse, it literally falls out of your hands. The price of these creations is too high. I will not return to this brand again.

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Little Sun

Level 12 Local Expert

Super bags. Very unusual. I bought myself a bag with a wooden insert, the quality is excellent, it's high in itself. I also bought it as a gift.

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Alena Popova

Level 4 Local Expert

I bought a bag art. 170242392 on the WB, after the first wear, the bag ruined a white T-shirt with paint. The seller said in the chat that he does not recommend carrying his bags with light things, but did not specify this information anywhere in the product card. Of course, they also rejected the application for marriage. Next, I read the composition on the website, leather, eco-leather is indicated on the bag tag 🤡 But that's not all, the seller said that the coupon was in the box with the bag, but it was not there either. All attempts to peacefully resolve the issue are futile. The seller is in Belarus, but does not plan to work according to the laws of the Russian Federation. I filed a complaint with Rospotrebnadzor.

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Irina

Level 5 Local Expert

I bought a bag in May. I managed to use it only twice, and put it in a cloth bag for storage. What was my surprise when I took it out and found strange green scuffs that could not be cleaned. Strange bulges were also found on the lock. The product is completely ruined and not wearable. This is the first time I've encountered such a disgusting quality. It turned out to be a disposable bag for almost 150 rubles. I was refused a refund under the warranty.

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мария б.

Level 2 Local Expert

Terrible customer orientation, cool bag design, but the consultants in the stores and the manager on Instagram treat customers terribly

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Станчук Александр

Level 2 Local Expert

Great store, great sellers and top-level service

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Мария П.

Level 4 Local Expert

The bag is less than a month old, it was bought on February 14th, and the entire edge is cracked The warranty is 50 days and this is a "non-warranty case"

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