Lastiver Resort
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+374 33 292999
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Business hours unknown
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90 reviews
May 20
Disappointed by False Promises at Lastiver Resort
My experience at Lastiver Resort was extremely underwhelming, especially considering the high price we paid. We booked their most expensive room—the one with an outdoor jacuzzi—hoping for a luxurious and relaxing winter getaway. Unfortunately, the reality was far from that.
From the moment we arrived, we had problems. The jacuzzi had a serious leak—even with the water running, it couldn’t fill properly. We reported it, and someone came to fix it. We were told the issue had been resolved. After spending the whole day doing activities like ziplining and horseback riding, we came back to the room to unwind—only to see the problem wasn’t fixed at all.
We called again. Another technician came, told us to wait one hour, and it would be solved. And to be fair, the leak was finally fixed—but by then, there was no more hot water, so the jacuzzi was useless anyway. We had no energy left and just went to bed, totally frustrated.
The next morning, the manager reached out. She seemed understanding and apologetic, and she offered us a free extra night as compensation. Since we couldn’t extend our stay at that time, she gave us a private phone number, promising we could return later, get that one night free, and receive special discounts on all future visits—as long as we booked directly with her. It felt like a fair deal at the moment, and we left believing they’d make it right.
Months later, when I tried to book using the number she gave, I received no response—not once. I called multiple times over a span of two months. Eventually, I contacted the resort’s main number, and they said they’d pass along the message. Still no reply. I followed up again weeks later and was told the manager still works there. That’s when I realized the promises were just a tactic to make us leave quietly and feel better in the moment.
I’m now changing my review from 5 stars to 1, because initially, I was honestly impressed by the way the manager handled the situation. I truly thought we had been treated with care and that their customer service was exceptional. But after trying again and again to reach them—and being completely ignored—I understood that I wasn’t being taken care of. I was just being scammed.
This isn’t how you treat guests who trusted your brand. I wouldn’t recommend Lastiver Resort to anyone who expects basic accountability or honesty. Spend your money elsewhere.
February 22
Terrible Experience at Lastiver Resort – False Promises & Poor Service
We booked the most expensive room at Lastiver Resort, expecting a premium experience, but it turned out to be a huge disappointment. Our room featured an outdoor jacuzzi, which was one of the main reasons we chose it, but upon arrival, we found that it was leaking and wouldn’t fill up properly. We paid $250 for this room, and yet we couldn’t even use one of its key features.
When we reported the issue, they sent someone to fix it, claiming it was resolved. After a long day of outdoor activities, we returned to the room hoping to finally relax in the jacuzzi—only to find out that the problem still wasn’t fixed. We had to call again, and once more, they sent someone who assured us it would be working within an hour. An hour later, the issue was resolved, but by then, there was no more hot water! At this point, we were exhausted and had no choice but to sleep without enjoying the jacuzzi.
The next morning, the manager contacted us, appearing friendly and apologetic. She offered a free extra day as compensation, which we declined since we couldn’t stay longer at the time. Instead, she gave us a personal number, assuring us that whenever we wanted to return, we could call that number to book. She specifically promised that we would receive one free night and, after that, a special discount for future stays. This seemed like a reasonable solution, and we left believing we would enjoy a proper experience in the future.
Here’s where the real scam began. Months later, when we finally decided to claim the promised stay, we called the number the manager gave us multiple times over two months—no response. We even contacted the resort directly, asking them to have the manager call us back. They said they would, but of course, we never received a response. After weeks of trying, we asked an employee if the manager was still working there, and they confirmed she was. That’s when we realized we had been completely ignored and misled.
This resort is a complete scam when it comes to customer service. They make false promises to cover up their mistakes and then disappear when it’s time to fulfill them. It’s frustrating because the location is 3 hours away, so we couldn’t just show up to confront them in person.
If you’re thinking of booking Lastiver Resort, think twice. If anything goes wrong, don’t expect real compensation—just empty words. For the price they charge, this level of service is unacceptable. There are plenty of other resorts where you’ll actually get what you pay for. Avoid this place!
1
March 6
The best resort