Avtopromservis, Lada
153 reviews
April 18
I want to warn people! Managers mislead people, they "lie" right in the eyes of the common people! They impose their own additional equipment, saying that if you do not buy from them, the warranty is canceled. Example: a self-purchased and installed radio cancels the warranty On the wiring, self-installed protection cancels the warranty on the body. Anti-corrosion protection installed outside the cabin also cancels the warranty on the body and so on. Special attention was paid to the imposition of anti-corrosion body treatment advertised as "professional, German" washed off the bottom a week after buying the car, plus the hidden niches were not all processed, for example, there is no processing at all under the wheel protection. And they said that he would serve at least a year. Upon receiving the car, at the request to lift the car for inspection, it was refused, they say, sign up for an inspection and leave for another 4 days, but if you really want to lie down on the floor and inspect. It turns out that I drove 100 km for some reason. As a result, I had to sign the acceptance certificate and pick up the car on trust. About a month later, when making claims, the manager who sold the car, when asked where the antikor had gone, said that it had got into the paint. In fact, I threw 700 rubles into the air for processing. Further proceedings are pending, I will keep in touch with those who are interested.
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February 26
I installed their StarLine car alarm system in May 2024 on Lada Vesta. I arrived by appointment in the morning at the appointed time, they said that they had one electrician, the other was on sick leave. It was recorded for another day. I arrived the other day and the car was standing all day, no one was working on it. At the end of the day, the receptionist replied to me that the electrician had been distracted by other cars under warranty all the time, but mine just happened to be standing. We did the work for two days, although the installation takes 4-5 hours. I'm not happy with the installation. The alarm system is not working correctly. The master receptionist answered my calls reluctantly and fed me empty promises. The principle of operation of this service is to do it as soon as possible, hand it over and forget. The calculations included work that was not carried out. The components from the kit that were not used during installation were not returned. I strongly do not recommend this service. The attitude towards the service's customers leaves much to be desired.
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December 7, 2024
In January 24, I purchased a car from a dealer in Minsk, because the desired car was not available in Gomel. In March, I decided to perform anti-corrosion treatment, I was assured that the treatment should be carried out only at the Lada dealer because the car is under warranty. I drove the car in the morning to the dealership in Gomel at 116 Kosmonavtov Street. I asked you to process it efficiently and take your time. Already in the afternoon, they called me and told me the car was ready. Along with the processing, I ordered wheel arch fenders. Arriving in the evening for the car, I was very surprised, because the car was already on the street, I started checking the quality of work and one of the fenders had a gap the size of a finger, I became indignant and asked to drive the car back to the lift to eliminate their jamb and my claim was answered that the gap is normal, like that It's just accessories, but I insisted that there be no gap, and they fixed it. Looking under the bottom, I was disappointed. The bottom was treated with a lot of gaps and when I was there, they began to apply antikor to those places where they missed it . At the same time, a friend processed the same car at a dealer in Minsk, for the same amount - 600 rubles. they processed everything completely and efficiently (doors, arches, hood, trunk, bottom) in my case, only the arches and bottom were processed in Gomel. Half a year later, I decided to check the condition of the car, looked in and gasped again, the processing swelled and flew off in pieces, I attach a photo. I went to them again under warranty, they only give a year's warranty, to my question what is the reason for such a problem- it's low-quality material or low-quality work, they did not give a clear answer, but promised to eliminate it, to the question of how you will do it, too, the answer hung in the air.... As a result, they treated me a second time by applying a second layer on top of the first one) . When I received the car, I asked if the wheel arches had been processed a second time, I was told that they had not, because this is too time-consuming process. I do not recommend anti-corrosion treatment at this dealer in Gomel - it is too expensive and of poor quality! I also ordered the installation of a film armor from them, I was satisfied with the quality of the work, thanks to the master.
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December 11, 2024
I do not advise the service from the word at all, the masters do not even know anything about car repair at all, the director of the service is incompetent, does not know how to communicate with people, pure boor. The complaint book was not provided at my request, they said or take it yourself somewhere at the reception, I drove the car under warranty at one of them, did nothing for a week, the car just stood there, they referred to the fact that they sent a letter to the factory for further actions. It is unrealistic to get through to them, they promised to repair and, according to new information, call back and inform, as a result, they never even called. In fact, I took the car, nothing was eliminated under warranty!
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April 15
The staff at this place works well if you are buying a car, but if you have come under warranty for repairs, prepare for the fact that you are most likely to be "bullied" and blamed yourself, you will be charged a huge bill, and you are already talking about it, it would be faster to pick up your car, but Not so fast! You will arrive from another city on a call that the car is ready , and then you will be rude , rude, and forced to wait! But the saddest thing is that the director of this service is the most boorish, incompetent, and perhaps deliberately behaved in such a way as to hide his incompetence.
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April 6
5.04 . 2025 was scheduled for 10 o'clock for tire service , at 10 they took the car and sent it to the client area, they said it would be ready within two hours , three hours passed and as it turned out no one was working , I had to pick up the car without completed work , but they called me a day later and reminded me that I had an appointment and asked if I would come am I , an ugly attitude , sitting in the center for an hour , and the master didn 't say a word that no one was working on my car , it 's not clear how to service these people
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November 19, 2024
Renault Sandero has been served in this service since 2015. And everything seemed to be fine. Now there is a need to make a lada grant. And with the recent appeal, there was an embarrassment. Scheduled maintenance had to be carried out on Lada: replacement of filters, timing kit, candles. Plus, I asked them to look at various little things about the car. As a result, after the service, the engine began to adjust. Moreover, it turned out that the little things I asked for when I gave the car away were also not looked at. The next day I contacted them again, but they were able to sign me up for a while only two days later. All this time, the car was parked near this service station, waiting for the reception. I must pay tribute, the second, forced, service was done almost for free (I still had to pay 20 rubles for the car wash), because the reason for the unstable operation of the engine was a defective candle.
In short, it turned out unpleasantly that due to the defective parts and the heavy workload of this service station, I had to travel by public transport for three days.
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November 22, 2024
On 11/22/2024, I drove my car for primary anti-corrosion treatment, installation of a camera, protection, lockers and pasting with armored film. Everything was done well. I would also like to thank Master Andrey, who kept all the work done under control throughout the entire time. The cabin itself is clean, the staff is polite, the waiting area for customers is comfortable. By the way, while I was waiting for my car, I noticed that despite the large number of people who came to the salon, the managers paid attention to everyone, answered questions from potential buyers, and helped with choosing a future car. I recommend it to everyone. I will continue to service my car here.
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February 5
The staff is polite, competent and friendly. They try to meet the wishes of their clients.
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July 15, 2024
I needed a car
I started looking through the new ones .... May 2024
Arriving at the Lada salon, I wanted to take a test drive.
But strangely, in 2024, the warranty on the lada became 2 times less and there is no test drive. Attention the question is why? Maybe because so that people would not be disappointed in the purchase in advance - I answered this question later to myself....
take a test drive and found out the whole truth - elementary - on the community, writing off with the owners - met, drove.
Everyone is spitting from AVTOVAZ there is nothing technologically advanced there, on the 21st century street, and there 1.6 is outdated, dead or new 1.8 (in fact, a wasted 1.6 with a hard oil burner and which is afraid of overheating), everything is wooden and not comfortable in the cabin, there is a gearbox with bad switching, rotten bodies around the factory and chopped everything with an axe....
The owners of one-year-old cars are ready to sell them for half price
After driving on the grant, the back became a stake, you can hear the hum of the gearbox and not a clear switch, the internal combustion engine does not work smoothly, there is no noise, the interior is not comfortable, the windows are falling, crickets in the cabin, the windshield is weak, the body is in bugs
Vesta is in the standard without multimedia, it is slightly more convenient compared to the grant, but also the back hurts from it - the driver's seat without height adjustments, without lumbar adjustment, the headlights shine better, dumber than the grant, eats like a foreign car with a volume of 2.0, the gearbox howls, the internal combustion engine does not work smoothly, start / stop quest That's another one... In more expensive configurations, there are adjustments and multimedia - but all this does not have quality.
I am shocked by the price, the equipment, the quality.
By the way, there are extras in the cabin also at an exorbitant price - all the same things are sold in the auto parts store 3 times cheaper.
We draw conclusions new - but already shit .....)))
After reviewing the crash test, I was also shocked.
I started looking at used items in the price range of Vesta or grants
Prices on the websites of av.bu, kufar used are artificially inflated - one looks at the other, many people put a price from the ceiling, in real life if you communicate, then prices are reset to the real one, because there are no sales, from the word at all.
After reviewing several options, I decided on the make and model - 2020 - a live universal diesel car in which everything is there, nothing creaks, the gearbox switches clearly, the internal combustion engine whispers, the body is alive - the seller gave for 6 American in connection with moving to another country.
And looking through the ads, many people sell cars and apartments in connection with moving to another country, people bargain, realizing that abroad they will buy fresher, better things there.
So I do not recommend buying something at an exorbitant price. The product should be worth its money and whoever is looking for will always find it
Bottom line, for the price of Vesta, you can buy two cars from the salon at times better and they will be more economical, faster and depart more
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December 18, 2024
Friendly staff... But there are a lot of jambs when installing extras... Not only here, but also in Minsk...
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July 22, 2024
The manager explained everything very competently in terms of equipment and prices, a pleasant interior, left only positive emotions. I was there for the first time, I hope to visit it again soon, but this time with the aim of buying a car model I liked.
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September 4, 2024
I would like to express my gratitude to Dmitry Kolos, the sales manager of new cars
, for adequate communication, patience in selecting offers, options, paperwork, credit and booking a car. I did, one might say, everything possible and impossible, showing maximum patience!
I was glad to cooperate! I wish you great success, prosperity and more adequate customers!!!
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November 17, 2024
In this car dealership, my husband and I purchased a Vesta St. cross🚘
The car is cool, the service is at the highest level (consultation by Vitaly Savenko). We recommend this employee and ask the administration to award him
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March 2, 2024
We recently purchased a Lada car, we liked the interior, a good approach to the buyer, they explain all the nuances when buying a car loan,leasing and installments.Thanks to manager Andrey, we purchased a car in the shortest possible time.
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December 20, 2023
I was passing through Gomel. The road is difficult - a snowstorm. Alarming sounds appeared under the hood, and I had to drive even more than 100 km. Since it was necessary to get to the Lada Service through the whole city, I turned to the nearest hundred (more precisely 4) where I was refused even a simple inspection. Last of all, I called Lada and was pleasantly surprised. Contrary to all expectations, I was accepted immediately: without delay. I may have had to wait 3 hours, but my car under the hood was inspected and checked completely, from all sides with due attention and diligence. I am satisfied with the result - the noises and knocking have disappeared. Of course, I signed up for THAT 4 here.
Yes, also: the waiting area is comfortable with adequate prices in the buffet (compared to the capital's services). There are only a few outlets for charging gadgets.
In general, I recommend paying attention to this service.
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December 23, 2024
The work of the staff did not cause any negative emotions.Everything is clear, respectful and professional.
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January 6
It took a long time to carry a small part under warranty. The car was parked for almost two weeks. The oil was changed quickly, but the sink is 3.
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August 9, 2024
We express our gratitude to Roman in the car service and repair sector. Everything is prompt and polite. The Renault Duster was being repaired.
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April 17
The staff is very pleasant, they will tell you everything.
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April 8, 2024
I would like to express my gratitude to the sales managers of new cars Maria, Andrey, Tatiana, and in particular to the head of the Veras car dealership Artur Andreevich.
Thanks for adequate communication, selection of offers, options, paperwork, leasing and booking a car. Artur Andreevich took into account all the wishes and helped with the choice. I did, one might say, everything possible and impossible, showing maximum patience! As a buyer, it was important to me that they did not insist on offers that I did not need and did not cheat.
And at the same time, all the nuances of the purchase were in favor of the buyer.
I was glad to cooperate! I wish you great success, prosperity and more adequate customers!!!
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November 22, 2024
I applied for a warranty, an error on the pillows caught fire, they can't even diagnose it for 3 days, they say the diagnostician can't cope.I'm calling to find out what they say about the car, we'll call you back in half an hour, but in fact I called myself after 3 hours, and no one knows anything about the car.They feed you breakfast .
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December 5, 2024
Everything is great.engine oil change + manual transmission+ the seat belt mechanism did not work. Everything was delivered in less than 3 hours. Good guys. Those who know their business....the attitude is super. Well done!
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September 9, 2021
A year ago, a car was purchased at this car center. Sales specialist Svetlana, an excellent employee, everything was clearly and clearly explained about the purchase of a car.
When contacting the car center further, there are no special comments. Maintenance is carried out at a good level. The staff is polite and friendly. After each room of the car center, a survey is conducted on the quality and level of service and customer satisfaction.
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August 22, 2023
🔹Polite staff
There is a children's corner with children's furniture, markers and a drawing board
🔹Soft sofas for waiting
🔹 Water cooler
We wanted to see a certain model, it turned out to be the right one. They were quickly brought to the salon. The waiting time was short
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February 10, 2024
Friendly staff, answer your questions in detail in terms of car, insurance, credit conditions. They do not impose additional equipment, they tell in detail about each additional one what it is needed for. I recommend
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July 20, 2024
Incompetent service masters. After repairing the air conditioner, the entire bottom of the cabin was in the water, I had to disassemble the cabin myself, dry and fix the jambs of the "MASTERS"!!!
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August 26, 2023
In general, everything is fine, but the impression was spoiled by an unspecified additional payment that was ordered. A car was ordered and it was agreed that we would pick it up in Minsk. Upon issuance, it turned out that the ordered alarm system was not included in the list and upon issuance it became an unpleasant surprise. Minus to the assessment for the fact that we were not notified about this and now we need to additionally go to install. When buying, check and specify everything to avoid such troubles.
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June 21, 2024
It took a very long time to repair the car from the promised three hours, we had to wait 6 hours and this situation is not the first time.(air conditioner refueling, camber, suspension diagnostics).
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November 13, 2023
I wanted to find out the number of the paint, my car, bought at this car dealership.The girl got up with a smile, sent her to a specialist, but did not spend it.(Spec). he said that when repairing the body, they pick up the paint themselves.Although I remember that when buying a car, the number and color were indicated somewhere.It's a dubious place when you buy one relationship, and when you don't buy anything from them, you just don't exist.No wonder I refused their T.O.
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July 23, 2024
The disgusting attitude of the service staff, they did not want to do anything under warranty, referring to the fact that the car was not bought from them, a boorish attitude, deception.
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July 23, 2023
The company is extremely so-so. The service is at zero. The car is not accepted for repair under warranty. One answer: everything is in the tolerance. The car was sold, and then they charge you money, but as a problem, they immediately merge.
If I had taken a second car, they would not have been serviced, there is no sense in a guarantee, one word. If something breaks, do not prove that this is a warranty case
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May 30
I can tell you one thing, there are only devils working there.
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September 12, 2023
In August 2023, there are only Renault Coleos, two Chinese, and a lot of Frets in the cabin. Surprisingly, there are also enough buyers. The car maintenance service has really improved this year, or maybe the master got smart
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January 25
The car was delivered two hours later.
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February 8
A lot of managers, they don't bother.
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October 16, 2023
I express my gratitude to sales manager Andrey Ermolaychik for his help in purchasing a car on 10/14/2023. Solely thanks to his work, the car was issued on the same day. A competent, polite employee.
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April 15, 2024
The service is normal, there are two cars in the cabin, a grant and a Vesta, before there was a bigger scope, I came like to a car dealership, but now it's not that coat
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May 29, 2024
Clean area and toilet. Large parking lot. There is a cafe. The staff is friendly.
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March 13
A good personal approach.
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May 24, 2024
The question is why they did not immediately clarify that they do not take a car with a gas installation to refuel the air conditioner? It cost me 60km to go to be denied service. I won't apply anymore.
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January 31, 2024
Everything is fine, the managers are polite, everything is well served, so far there are no complaints.
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May 25, 2024
Be careful if there is a gas installation in the car, then they do not take a car to refuel the air conditioner, and they do not clarify this issue earlier when recording.
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June 7, 2024
In the car, the threshold is made of two parts. Felt mudguards. What do you think? But the prices are affordable.
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June 2, 2022
The first thing the checkpoint howled. they did not do it, they said it would roll in.the howl in the front left wheel was not eliminated, although we saw the video, what a squeak.the second thing was that the howl in the box became even bigger, again they did not agree to do anything, they said that they needed to change the oil, but at the expense of the customer.the oil was changed.the squeak in the wheel was not eliminated again, although I showed the video again and said that the squeak was repeating more and more often.the trunk lid creaked and remained.no one even deigned to anoint.the third thing I insisted on with the box, because it is no longer possible to sit in the cabin from such a howl..as the receptionist Egor would say, yes, you already need to look.seven days later, he called and said that this was not a warranty case and the customer's fault, you need to change the box or change almost everything, but it will take at least three weeks until everything comes and it is still unknown how much will be collected.to which I replied that they should assemble and put the box back.the handbrake cable was changed without the customer's permission, although the cable was excellent and there were no arguments.according to the regulations, they were obliged to miss all hinges, lid locks, supports, but everything was dusty, dry, no one did anything.I took the car for tomorrow, tears streamed. I drove it worse than I drove it.They didn't do anything, they don't want to write to the application.the squeak was in the wheel and it is.the fasteners were torn off from the protection and thrown into the trunk.the taillight on the trunk lid was torn off and is hanging out.I want to say a lot.This is a service.to drive such specialists with a broom.but the bill is 2.200bel.rub., for which, you can repair the whole car for this money.today I drove to the motorist in boxes, showed the photos that were dropped.he smiled and said the machinists are illiterate.There are no words.no car will be there anymore from our organization, and I will advertise such a service to others
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November 21, 2022
Very polite staff, pleasant atmosphere. Thanks to master Silivonets Egor for the work done! Everything is fast and clear.Thanks to the administrator for the delicious coffee)
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February 15, 2022
On 01/25/2022, I bought a Lada Vesta Cross car in this car center. I turned to sales specialist Ekaterina Gurskaya . The color of the car I wanted was in Minsk. Ekaterina ordered a car, it was on Friday, they chose additional equipment that I wanted to install. On Monday I paid the down payment, and on Tuesday I left in a new car. Special thanks to sales manager Ekaterina Gurskaya for good advice on choosing and buying!
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February 17
Attitude towards clients
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February 12, 2021
I had to wait a very long time (3 hours) just to sign the purchase and sale agreement. At first, they could not provide the car they wanted to purchase for inspection, it was in stock, but they dug up the snow-covered road for a long time so that the car would leave (so they explained), although the meeting time was agreed in advance. During this waiting time, they didn't even offer coffee/tea, even though it was lunchtime... the service is low, everything is sooo slow. Only the prices of cars save the salon.
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December 28, 2024
The service is terrible
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