Lozanzh, Lada
471 review
November 27, 2024
The interest in selling cars from managers is 0. No one came up for 30 minutes in the salon.When they found the manager and started asking about the car (largus)The answer was-well, he's coming.
No clear information has been received about the device or about the car itself.And he also did not speak correctly about another car manufacturer.It feels like the manager doesn't care if he sells a car or not, and he's generally "trapped" to sell such cars
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5
November 15, 2024
It's all good...polite staff
Excellent service, fast and kind of high-quality (I haven't had to redo it yet)
The only disadvantages are the price (expensive), and the lack of the possibility of being present at the diagnosis ...
Despite the formal "authorization" by law and the need to provide access to the owner, they are trying to keep the client away...
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2
July 8, 2024
Well, I didn't have much money. That's how you live, work, and these unscrupulous roundheads, like sand through your palms, fall through and disappear into the depths of everyday needs.
Well, all right, I scratched my ears for a grant.
And how it turns out, here you go in the evening, around the lights shurrr-shurrr by. A blunder. What kind of car do you have? From the inside, yes at night, yes to good music... It's all the same. Go and think about your own.
I would like to thank Yaroslav Yeremenko for his help in organizing the purchase. I hope that when in 5 years I come for vesta or whatever it will be, this worthy citizen will be the most important in this institution. An exemplary employee, the current chief should raise his salary.
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1
September 4, 2024
I would never have given the car for repair in my life if it wasn't for the warranty. And I do not advise anyone to give cars to this workshop for repair. The parts are expensive, two to three times more expensive than in any workshop, the repair of a locksmith takes a very long time, the quality leaves much to be desired. They tried to charge me for poor-quality repairs that they did themselves a year ago.
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5
February 13
Special thanks to Olga, the manager, for her attentiveness and individual approach. Thank you,
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1
1
April 21
I have no complaints about the service at the Lada Center. The guys carefully solve all the issues clearly.
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October 16, 2024
As a top building. Everything is beautiful, friendly, waiting area, everything is on the level.
But the products they sell raise questions.
For the first fifteen hundred, I came for repairs twice, including replacing the hub bearing, busting
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1
November 16, 2024
Excellent car dealership, conveniently located. Manager Ivan consulted, told me everything that interested me.
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April 23
The information about the used car being sold is probably secret, although the website says about transparency. I have asked several times for information about the car, both before and after the purchase. They forced me to come to the salon every time. Should I sign multi-page contracts and statements that were paid (as of 04/14/2025) - 120 rubles??? After purchasing the type, we agreed to provide information for free, but for a period of 2 to 7 days. IT'S BEEN 10 MINUTES- NOTHING!? On the call, the answer is: "come on, we'll figure it out"! The last two arrivals took two of MY working days. It seems that only they work in the Country, and the rest print money to buy something from them!
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January 16
I was in maintenance. Everything is fine. The prices are quite reasonable.
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November 15, 2024
The staff is rated 5, competent, tactful. The waiting time was surprising- minimal. The quality of service will be shown by the further operation of the car....
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1
1
April 20, 2024
The parking lot is large. The service is at a high level. Everything will be shown and explained. On the second floor you can have a snack and drink tea, coffee and so on. There is an exchange office on the second floor.
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1
January 13
On 12.01.2025, I did the TO-0 and the installation of mudguards in time, as promised, no more than 2 hours, but I was satisfied with 1.5 hours.
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October 19, 2024
It was recorded at the zero point. The service as a whole did not like it at the time, a broken brake light was detected, which was not eliminated at the end. The time it took to stay in the center was 3.5 hours now don't be surprised why the queues there are so big
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2
May 20
The staff was very well selected, everything was explained quickly and clearly.
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August 7, 2024
A great approach. I got it by accident. Previously, it was serviced by another dealer. We found what the previous ones missed and replaced it under warranty. Themselves. They found it, called and replaced it. Special thanks to the master of acceptance Vitaly. I am very satisfied with the service. I'm staying to be serviced by them.
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1
2
March 15, 2024
My story with this company began with the purchase of Lada Vesta in the 21st year. I have always received a refusal for all my requests under the guarantee. I emphasize - always! It was only by stubbornly insisting on my own that I sought warranty repairs. Starting from 30,000 km, I heard extraneous sounds in the front suspension area all the time, complained, but I was told that this was normal, nothing was found, and in another complaint about knocks and rattling creaks, I was sentenced to replace the steering rack not under warranty (which was not confirmed on another Lada service) but a miracle, after after they gave me the car at Kamennogorskaya, the knocks and creaks passed, I was glad that maybe it passed by itself, they pulled something up there. But the joy was exactly for a month. After the knocks and creaks continued, and I believed that my dealer was saying that it was such a constructive thing, they say, it's a VAZ and so on. Along with these sounds, my warranty ended on 02/01/2024 on a run of 88,000 km. Exactly one month after the end of the warranty, my car roared right on the move, as if there was no muffler. I had to go to the service station, where the verdict was as follows: the muffler corrugation was torn, the reason was the failure of all three engine supports (cushions)! At the same time, a solid glass is stuffed inside the pillow, this is how Lada on Kamennogorskaya reduced unpleasant sounds for a month. What happened in the end: the lower support failed even on the run up to 30,000, because of it the right one began to fail, and then the left one. I've been driving with these sounds all this time.
The engine had large fluctuations, which led to wear and tear of the corrugation. This is the Lada dealer in our country, this approach to work, to its customers.
To be honest, it seems to me that this is a scam. Anyway, this is my value judgment. Such a situation could lead to tragic consequences!
Draw conclusions, fellow motorists.
As a remark: the answers in the spirit of "your review was taken into work by the quality control service", this is fiction. Nothing happens. There is no feedback. This is an attempt to impose on readers of reviews that work is underway, that Lausange really cares about your opinion. Please take all this critically.
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10
November 2, 2023
Convenient service. There is a place to comfortably wait while the car is being repaired. A small cafe with various goodies. The bathrooms are clean. There is a viewing window to the repair room, who is interested in watching the repair process.
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1
October 28, 2024
I came to the tire shop by appointment, to replace the tires with winter tires. We calculated the cost - about 105 rubles, wait an hour and a half. As a result, the car was given away after 3 hours, and the cost magically increased to 145p. Don't set foot on them anymore
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3
1
August 19, 2024
I left it for body repair. They kept the car for a very long time. They called on Friday , you can pick them up , in fact , on Monday , an hour before closing , there is no call , the car is not ready . There are no protective films on the car. And maybe they will be tomorrow , or maybe they won 't be . And this is an official dealer. According to the body, too, it is there , and it should almost be taken from Tolyatti.
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4
1
February 6, 2024
LADA car dealership. An excellent manager Oleg and a nice girl Diana are always welcome! Excellent service, pleasant staff, respectful communication! Great location
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2
January 12
Friendly staff. There is a waiting area. Registration of the car is 2.5 hours.
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1
April 10, 2024
I was glad that all the managers are in business (judging by their serious faces)!
No one was distracted by me (04/08/2024).
No one came up to me, asked nothing, offered nothing)
And I just wanted to find out the prices in Belarus and compare them with prices in Russia, since there were "stands" with complete sets near the cars, but without prices.
In general, I didn't lose anything, but I was surprised by the absolute unobtrusiveness!
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1
December 19, 2024
Excellent staff. A master who knows his job. Thanks!
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1
February 27
The guys at the counter are polite and attentive.
And the repairs are disgusting!!!
For almost three months we had a car made, as a result they forgot to connect the fog lights and an incomprehensible sound appeared in the cabin!
This is taking into account that the first time we were serviced, they forgot to connect the parking sensors and the repair time was not fast either.
It's terrible, it feels like they're doing it for a lot of money!!!
It's better not to pay attention here!!!
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3
January 17, 2024
I will write a review not only about the dealer's work at Kamennogorskaya, but also about the body of the Lada Largus Cross 2021 car.
On a car that is a little more than two years old, corrosion has gone on the body, namely: the rear left wing near the molding, the rear right wing near the molding, in the opening of the rear left door, and under the hood on the glass where the air conditioner tube is screwed (the beetle increases here by leaps and bounds).
We decided to contact this dealer under warranty, upon arrival to them, "master" Maxim, without even examining the car, immediately began to tell me that the cases would not be guaranteed. To my indignation, why, having not seen the damage, he already makes such conclusions, the car was nevertheless inspected and an application was issued. They told us to wait two or three days and they would call us. On the third day, I decided to call myself, the girl said that there were no free masters - they will call you back. It took 4 hours, but of course no one called me back, dialed again and again our master is busy. Thank you, after an hour they still called and reported that the cases on the wings and in the opening are not guaranteed due to chips, but on the glass the case is guaranteed, but we will not do it for you because of not passing IT starting from the second one. Why they refused to take it, the dealer has a review above.
What is the connection between the passage of THAT and a frankly bad body is unclear. It is only clear that buying a new car for 18-20 thousand.$ you have no guarantee, you buy it when you go through the dealer. Even if the warranty had not been denied, the two-year-old car would still be half-painted.
Therefore, think a few times before you buy a Lada for $ 18 thousand, which rusts two years later.
P.S. before that, there was a Largus 2017, we put it in a trade in and took a new one in 2021, the old one did not have such problems with the body.
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4
1
February 26, 2024
Excellent official service! Fast, high-quality and relatively inexpensive. I was satisfied, although I am a very moody customer
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2
August 23, 2022
We bought a car here at the end of August 2021. I really liked the attitude of the staff, we prepared the car promptly. I really liked the work of Tatiana's manager, she calmly explained and showed everything. They passed the TO-1 right there. The car was taken by the receptionist Ruslan, THEN passed quickly. We applied under warranty (the rear license plate lights are not sealed). When they applied, they did not have these lampshades, they were recorded for the next week. We arrived, the car was taken away, the ceiling lights were replaced. The only thing that bothered me was the long wait for a response from AVTOVAZ (about 3 hours). The door was promptly polished (scratched during washing).
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3
March 2, 2024
I came to the Lada salon to see the car, maybe buy it, the managers are something with something, one was talking on the phone, the other came, did not really answer the questions, constantly looked at my colleagues, I got the impression about the car that I told him and showed him, not as a consultant, I bought a car in in another center on Machine Builders 9 , all that is needed on the case was not distracted by the manager, but this one.... what to say, go and check it out))).
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4
November 17, 2023
Polite staff, there is an observation deck to observe the locksmith work of your car. There is everything you need to wait for a car from the service.
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2
November 10, 2024
The center is not bad, but when selling, they keep silent about a lot, there is little advice, they look down on you at the service, they don't really want to write down defects, but you can see from their face that they know about them.
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January 1
Absolutely terrible approach to the client.
Whether the surcharge for non-sale is introduced there. Either that or everyone else
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2
December 13, 2024
It got worse, they use low-quality spare parts, impose unnecessary services, be careful
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4
October 18, 2024
Disgusting service, have you not been taught that it is not very decent to chew gum when communicating with customers? The car is delivered at five, you arrive at five and leave.... Wait, the car is not ready
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4
1
November 25, 2024
Very good service, attentive, almost affectionate staff)))
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February 25, 2024
The service does not meet any expectations.all people are like people, and these make you just wait for the whole day and then even without a car they offer to leave for who knows how long, they only perform maintenance on what you poke your nose at.the bearing hummed and they said that it was the rear pads that were tinder, and they changed them, the old ones still walked and walked, they took money, and not small, for some banal work and spare parts are the same.And this is not a complete list...
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5
1
August 7, 2024
The service is fast!
The staff is sincere!
There are no special complaints about the quality of service!
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1
January 31
Lada is like Lada . I left a review, it was not accepted , the comment was deleted , a strange organization
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1
1
November 23, 2024
What kind of cars, what kind of service, you can't expect anything good. When buying a car, be prepared for this. Well, better yet, never buy)
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2
August 14, 2024
A great car dealership... the consultants know the answers to all your questions..For everything... and the rest is fine...
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January 12, 2024
They changed the brake discs and pads in the summer at the insistence of the master (although in another service station they said before that they did not need to change the discs). By winter, everything had fallen into disrepair. The mileage during this time is 4 thousand kilometers. The disks crumbled. What are they made of?
Are the discs and pads supposed to be changed every six months? Or is the quality of the components that you supply such?
Horror and gloom.
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4
March 17, 2023
We bought a car, we really liked the service, a comfortable office, you can sit and eat on the second floor. The team is competent, they will tell you everything and prompt you. We liked the service here more than on Serova St.
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2
November 10, 2023
I did repairs on a hard hat.the door was painted in three days.the quality of the work pleases.but there is a moment when the car was standing in the sump and no one called, although the car was ready, it is not clear. I want to add a review, I went to T. about 2, everything was done in the best possible way.there were more questions about the rubber bands and the film on the counter .eliminated under warranty on the spot without unnecessary questions. The quality of service has increased since my last visit.Keep it up
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3
1
July 10, 2023
Service and maintenance at the level. It's a little expensive, but a guarantee is a guarantee... They do not sell spare parts, only with installation. However, the installation may not cost anything, such as wipers - 6 kopecks (or something like that). There is a place to spend time, to sit to work, to watch a movie, to chop in sps or to watch how the machine is being made. A small cafe will brighten up the wait.
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3
September 11, 2024
Everything is great, there is a place to spend time, consultants and specialists at the highest level.
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1
November 12, 2024
I washed the car at the Lada dealer on Kamenogorsk, addressed body issues. There was a white plaque on the mudguards after washing. Detergent can "burn" plastic.
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September 29, 2024
Everything is beautiful, clean, shown, told, almost persuaded to buy a car.
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July 19, 2024
This dealer not only sells cars, but can also accept your car for repair. It is inexpensive to paint. And there is a guarantee. I found out about it when I came to THAT
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March 15, 2024
The master receptionists on Lad are well done. They were well advised, very polite and well-mannered guys.
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3
July 22, 2023
07/17/2023 I left the car for an oil change, to identify the cause of the oil leak on the engine, to replace the sealing gum on the rear door, to establish the cause of the incorrect operation of the multimedia system, to establish the cause of fogging of the headlights.
Result:
I picked up the car only a day later.
They washed the engine from dirt, asked which ones the master said he did not know.
The elastic bands were not replaced, but simply corrected. A day later, they came out again.
Multimedia still works incorrectly.
The cause of fogging of the headlights has not been established.
The quality of the work is disgusting. The staff cannot answer questions about what was done in the car.
The waiting time is simply cosmic.
If it were possible, I wouldn't put any stars at all.
I don't recommend going there.
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