I applied for citizenship of a minor daughter, wonderful, attentive, competent, polite staff. I applied to windows 2 and 5. All the documents were accepted and helped in solving the problem.Everything was clearly explained. Thank you so much for your responsiveness and professionalism!
Hello! For 2 months every day we try to sign up for a passport replacement , writes something that is not unique , then we call the consulate there they say that it is necessary to sign up on the website on the website it does not work in any way . They called another number, they say the same thing and add "this number is for emergencies only." How do I sign up?! What should I do?!
She came to the Consular Department of the Embassy of the Russian Federation in Astana under the program of resettlement of compatriots. I got a consultation with Alexander Sergeevich Klochkov (a very polite, pleasant young man), he explained everything to me clearly, what documents and certificates needed to be prepared, said: "If you have any questions, please contact me." I collected the documents within 3 weeks, all this time Alexander Sergeevich advised me, helped me with the correctness of writing the certificates, with all this, completely free of charge. THANK YOU SO MUCH FOR YOUR RESPONSIVENESS, WILLINGNESS TO HELP, AND FOR ANSWERING QUESTIONS RIGHT AWAY! As soon as I collected the documents, I joined the electronic queue. I came, Alexander Sergeevich arranged everything very quickly. The atmosphere in the Consulate is quiet, pleasant, and comfortable!
P.S. I was met at the Consulate by a very polite, positive man! The acquaintance with the Russian Federation began with very good people!!! Good luck with everything!!!
I started applying here for the first time since 2019! I see both good and bad comments! there is some truth, especially lately, and it's true that I can't get through, they used to take the wheelhouse. and I always write to e-mail, they are still more willing to respond! and as for the employees, it all depends on who you get to the reception, there were also super nice employees, I saw them praised here too, but they were not very good, as they say! Overall, I'm happy!
We signed up for two weeks on the website. We arrived at the appointed time, we had to wait a little and got to lunch time. They work promptly. We accepted the documents in 10 minutes.
In general, everything turned out quickly. We arrived by appointment, called in the order of the queue / records. The girl in the 4th "window" is wonderful! Polite, attentive, it was very comfortable and calm to communicate with her. This is exactly what you expect to see at the consulate - a desire to help. Everything is specified in detail on the website. Read carefully. But my dear ones! How your security system works is not obvious to first-time visitors! And don't grumble at people that they don't understand what you want from them :) the feeling that electronic locks work every other time (?). I have no other explanation for why people stand and wait for several minutes and pull the door handles. I'll come again! :D
I thank the Russian Embassy and separately attache Sokolov A.A. for understanding and assistance in drawing up an application for a foreign passport for a child. The Embassy has a very pleasant atmosphere, competent, helpful and caring staff. Everything is clear, fast, strictly according to the recording time. All the best to you and health! Thanks!
The service is completely unsatisfactory, the consulate employee is incompetent, cannot give reliable advice on notary issues, is not completely immersed in the issue, had to queue three times, took several months, and all because they were not notified in time of the need to perform a number of procedures, which it is simply not possible for the visitor to know in advance. The guard keeps it in the cold for a long time, the order is not observed, although there was a preliminary appointment. The watchman seems to keep visitors in the cold at several stages of the passage. Comparing with other consulates of the Russian Federation abroad, this department is still the worst, and despite the fact that it is attached to the embassy. What an impression foreign citizens get from such service, although the fees are quite a lot! The guard / watchman is rude, impolite, everything is in a commanding tone, and of course incompetent, gives false information about consular actions, misleads visitors. Here I can only objectively give a rating of 1, but even without that, the current rating of 2.8 eloquently characterizes the level of service. It is simply impossible to get through, they do not even take emergency numbers, I tried it many times in vain (They have a lot of negative reviews and I think it is deserved.
Everything is terrible, you can't get an appointment, everything is complicated, I made an appointment by e-mail.queues , but the ticket did not arrive at the post office. Now I have signed up again, where is this terminal where you need to enter the code??? Please explain. Nothing is written anywhere. The staff is RUDE, they don't want to answer questions like robots. It is not possible to get through.
It is striking that the opportunity to visit the native embassy to apply for a passport was possible only two and a half months after the date of registration. It's good that I submitted the documents well sooo well in advance. When submitting documents, by the way, this is the most comfortable procedure, which made me very happy, the sweet girl who performed this procedure recommended me several times not to make an appointment in advance to receive a ready-made document, because, according to her assurances, this is not a problem at all. The record will suggest the nearest time, etc., etc. The notification about the readiness of the passport came 2 months after the submission of the documents. But the nearest date when I can make an appointment to visit the consulate to get my passport is February 17th. That is, you need to wait another MONTH. Apparently a month is not a long time by the standards of the Ministry of Foreign Affairs (
I received the citizenship of the Republic of Kazakhstan and was told to go to the embassy in Astana to hand over my passport of the Russian Federation. They told me to sign up via the website, but my application is not accepted. It says "The entered data is not unique, call the consulate." They don't answer the phone. What should I do? The deadline is expiring, I already have to hand over the passport of the Russian Federation
Dear Consulate, it is never possible to reach you. Even during the hours that your answering machine speaks by type of service. Either no one picks up the phone, or the call is being reset.
I want to share my impressions of how the Consulate of the Russian Federation "represents" the interests of Russian citizens. On August 8, the whole family of five people (two adults and two minor children) crossed the border of the Republic of Kazakhstan at Nur Sultan airport. Our child, who turned 14, was not allowed into the country, because according to the legislation of the Republic of Kazakhstan, his birth certificate is invalid from the moment he turns 14. Naturally, neither the border control of the Russian Federation nor the Scat airline notified us about this. I called the hotline of the Russian Consulate in Nur Sultan, where I was advised to write everything to them in writing. My requests to help in this situation (to contact the border guard service of the Republic of Kazakhstan, to make an official request to the internal authorities of the Russian Federation to prove that we have a passport for a child) were answered: do you know how many of you are like that? And the recommendation: go back to the Russian Federation. Our child spent 17 hours in the transit zone - without water, food and the opportunity to rest normally. After that, we were deported from Kazakhstan at our own expense.
I signed up for January 9, I arrive from Rudny in the morning, I stand at the gate, and they tell me that I am not in the appointment records. It's freezing outside 30. It was recorded on December 23rd to January 9th. I've been standing at the gate since morning. I can't submit my documents for a foreign passport. By prior arrangement, I was given a list of documents and money in the amount of 15 thousand tenge for a passport. But I'm still standing at the gate and kissing the lock. I can't reach anyone, the phones are not answering
We were passing through Astana and had to make a certificate of return due to an expired document. It was done in just a few hours. And this is taking into account the lunch break. The staff is very polite.
Dear. Everything turned out 100%. I read the rules, left the application and confirmed it. I arrived, I was met, I was explained
Well done , they served us well . I am pleasantly surprised. Well Done Super. I wish you all good luck.
Dear compatriots, in order for you to succeed from the first time, read the rules for filling out the application again and again, you must first receive a certificate from your place of residence.. I did not succeed the first time, and only when I printed out the rules and started writing the application letter by letter, everything worked out! I wish you all the best of luck!
Hello. I'm not familiar with the Internet. They call me a robot, but I can't get through and find out the list of documents to replace my passport. Where can I get a list of documents? Can you tell me !!!???
It is not possible to get through, there will be no handset and the other number is busy all the time! And how do I get to you?
There is no record on the site, we have been on guard for 3 months, it is not possible to get through.
The work at the consulate is terribly imposed
I went to get the documents. I really liked it. All embassy staff are very polite, starting from the checkpoint.
We are ready to help you in everything they can. They will tell you everything and explain it in an accessible way.
As for the staff in the building itself, who work directly with the documents, it's just super. People are very humane and understanding.
I submitted the application electronically, I made a mistake. I just had a specialist point out my mistakes and correct them. She didn't even think to send me to fix this case on my own. Imagine how difficult it would be for me. I live in another city, and everything is scheduled according to time, transport tickets have already been purchased.
I am very grateful for this. It's just that understanding people are working.
I did everything within 15 minutes.
Maybe I was very lucky or the day was good, but I am happy with the reception of the consulate.
I've been calling for the 3rd week already, and it's impossible to get through...I wrote an email request, sent a feedback form several times - and silence ...
This is the first time I have come across such a "service". No ONE ever picks up the phone! Either it's constantly busy, or they just don't pick up the phone...Please make at least an online entry as in Almaty ...
The consulates in Ust-Kamenogorsk and Almaty always answer, advise on any questions, give recommendations. It's a long way to go there, so I still have hope that the Russian Embassy in Nur Sultan will respond...
Hello, I need to get a Russian passport for 10 years. I registered on the website and sent an application. They sent a Q code that needs to be presented at the reception. And when should I show up for an appointment and at what time, I can't find my date. Please tell me how to proceed. No one answers the phone, it is not possible to get through, it is always "busy". And you need an 8-digit reference number. Where can I get it? Thank you...
The worst consulate, why do you give this place a 5? You're completely crazy, you can't come in. they cannot accept Russian citizens without an appointment, rude and arrogant communication of employees. The site is not working, there are no amenities. To get a passport, you need to go from the place where you live to the capital, pick up your passport personally, and the possibility of mail is also done through one place. only the emergency service answers the phone, with a laugh and arrogance, the woman can not help in any way. Stop giving good reviews, they don't deserve it. treating citizens like cattle.
I already made an appointment a week ago, but there is still no answer. I think I have to wait a month to get a certificate that I have Russian citizenship
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Anonymous review
October 17, 2019
There is a very small waiting room for such an influx of visitors, but this is compensated by the attitude of the staff
I was in October 2019, a very cool guy is sitting at the entrance, with humor, defuses the situation well, people are all in a hurry, with their own problems, questions... I have never heard a rude or harsh word from him
And the specialists at the reception of documents this time are very tactful and responsive
People are coming down of course from the KZ 🤦🏼♀️
It's a pity they don't even deserve one star.It's a mess, huge queues by e-mail, it's not possible to sign up, the prices for services are cosmic, you have to wait for 2-3 months.
It makes no sense to call them, some kind of consulate is unclear, I've been calling for two days, and they just don't pick up the phone, apparently you need to go to them with a bow so that they answer
I received the certificates without problems, a very polite and literate girl, but with the replacement of the passport, I got a not quite adequate woman who imagined that she lived in a feudal society, said that they would only record calls now, although everyone knows that you can't get through to the embassy, in general you have to try very hard.And during the quarantine period, citizens of the Russian Federation, survive as you want, saving drowning people is the business of drowning people themselves
A sign on the door and the operating mode would not hurt. As it is, everything is fine. We replaced the employee at the reception, it became even better. He greets all visitors of the consulate with humor, kindness and good mood. If there were more such employees in places like this, where you have to ask something, and the world would become much more pleasant.
I can't get through. Stupidly they don't answer the phone. It's been 4 months now. It is very necessary to issue a passport for yourself and your daughter. Even on the official website there are no recent announcements about their work schedule. And the documents are very necessary. And that's what to do. We would have come up with some kind of reception options. You can't do that either. Not working at all
There are a couple of issues that have not been resolved, as they are accepted by appointment due to quarantine. I'm trying to get through, either it's busy or they're not picking up the phone. The information on the stand is sometimes not legible.
Professionals work here. For the participants of the program of resettlement of compatriots, in Karaganda, only at Yerubaev 46, Zhanna has all the documents, translations and an application to the embassy done very professionally. Everyone praises her very much.
In general, everything is at the proper level. There is a separate waiting room. It is very helpful in bad weather. The staff is polite. The security service is strict)
It is not possible to get through (all the time is busy), nor to make an appointment by e-queue (all the days are busy). We have been unable to get to the embassy for half a year to obtain citizenship for our daughter, who was born in Kazakhstan. Because of this, we cannot go to our relatives in Russia or on vacation. The native state "put us under arrest." And if a miracle happens and "at the wrong time" someone answers the phone, then they are rude. We are already seriously thinking about changing our citizenship, looking at such an attitude towards our citizens on the part of the Russian Plenipotentiaries.
It is impossible to get through!!! We've been calling for a month, how is that? I need help, but apparently it's unrealistic!!! I read the positive reviews, I'm surprised.