There are no questions about the product itself - the guys do everything conscientiously, good design, everything is delicious. But the service! No, it's not like that - BUT THE SERVICE!!!
We didn't get in touch for two hours when it came to delivery. If before that they reacted to the order within a few seconds, then after payment they immediately stopped doing it. As a result, I killed an hour of traffic time on the way to them.
Despite the fact that the strawberries were good, I will never order anything again, because such a service kills everything.
Strawberries are big, but not tasty. In principle, if you are not lazy, you can do this at home. There are disadvantages, but this applies to personnel and location. A lot of things can be written, a claim is enough...
I was not in the cooking itself, but the staff were responsive, the order was completed quickly and promptly, and the chocolate-covered strawberries were just super. Thank you very much.
The staff does not know how to hear the client, the individual preferences of the customer are not taken into account. The food was not separated from the flowers by anything (paper or parchment), which can be said to be not hygienic or does not comply with sanitary standards. It's just beautiful, nothing more.
Awful service. Courier prices are increased by 2 times, so double-check the cost. At Yandex 2000 tenge, they wanted to charge me 4500 tenge for delivery. Although it says that the prices are according to the Yandex tariff. The reviews in 2gis are fake
Chocolate is a little hard, not tender, strawberries on the trail.the day turned into a liquid consistency and was stored in the refrigerator. The price for such products is a little too high.
The products are interesting and unusual, but the location of the store is just terrible. The yard is cramped, there are a lot of cars, it's not okay to approach the store
I ordered it. Paid. They didn't arrive at the appointed time. I called the Yandex courier myself, but the money for the delivery is not refunded. They promise to return it, but they do not return it. They don't answer the phone. There is no response to whatsapp
It's just terrible, they work around the clock, mopeds drive very loudly all night, they don't let you sleep... And accidents in the YARD of cars because of them once a month
The man sitting on the doorstep is rude. I just greeted him, and in response I heard dissatisfaction because I allegedly interrupted his conversation on the phone. You have to be kinder in this life
Персонал хороший атмосфера все в розовом время ожидания минут 15-30 еда вк анкы интерьер все в розовом
Sabina D
Level 7 Local Expert
February 27, 2024
Terrible quality of service, on the eve of February 14, namely from the morning of 13, they answered every two hours, accepted the order, did not issue an invoice at the same time, wrote and called 20 times, stupidly ignored and that's it. The order was never fulfilled.