One of the best restaurants in Donetsk. A beautiful spacious hall, an attentive receptionist, the dishes on the grill are the best where I have tried. Here's 4k for salads, everything else is 5+. There is a lot of space on the dance floor, everything is on fire, everything is bright. The waiters work quickly, orders are brought just as quickly, attentive. There are a lot of places if we want to sit separately from the music and the engine. This is my favorite place!
I don't know where so many positive reviews on their websites come from, and there's not even one negative one. I will not believe that I am the only one in the whole of Donetsk who was dissatisfied or did not have one like me. Anyway, Mom had an anniversary, she booked a table and all the food a week before the holiday. Naturally, for the discount, I found out if it would be in honor of my birthday, I was told that in honor of my birthday -25% and +3 days after. When we came and sat down at the table, the waiter also clarified twice who had a birthday ( that is, they remembered about us )
The food is wonderful , everything is delicious , the waiter served and took everything out on time ( no complaints) as a result, after sitting for 4.5 hours, I asked for the bill and the terminal to be brought.( we ordered more there , so I didn 't know how much the discounted amount would come out , I didn 't count , I didn 't sit )
Well , the waiter told me the amount , I glanced at the receipt and didn 't think for a long time I paid quickly with a card , took the receipt and left . The next day, I looked at the receipt and realized that the discount was not counted ( 8 thousand ), I called the administrator and explained the situation, to which they replied that the cashier was closed and could not help in any way. She said she would contact the director , but she couldn't promise anything.
The next day, the receptionist texted me to call tomorrow and specify when I would arrive. When she called , she heard : well , come , in such a disgusting tone , when she drove up, she also greeted me with such an expression of displeasure , as if she was giving me money from her pocket . As a result , instead of 8 thousand , they gave me 6200 saying that the neck is not included in the discount , although the site does not say anything about the neck and it was not discussed . The main thing is that the chops were included in the discount , and the neck is apparently special. I did not even argue and find out , especially with a small infant in my arms.
Guys , I came across this for the first time , wherever I rested and celebrated holidays , discounts were negotiated earlier and immediately typed into the computer and the waiter just came and asked for a passport . I came to relax, and not to think about whether the discount was included or not. I understand everything that my inattention is here , but so is their oversight (well , or machinations ) who knows if the waiter really (blundered) as the receptionist said , or my discount went to my pocket . In general, be careful 🤥🤥🤥
We visited this institution .All evening, the waiter did not come up until we called her, did not take away the dirty dishes. At the end of the evening, she brought a beer and said, "Well, you'll open it yourself." We approached the receptionist with the waiter, calmly explained our displeasure, and instead of apologizing, we heard from the waiter that we were to blame and why we didn't just ask her to change to another waiter. And the receptionist just said, don't spoil your evening. The food was delicious and the service was terrible. Let the staff learn how to clean not only their own tables, but also other people's. We had a bill of more than 50,000 thousand and we left a good tip, and we also listened. We will not visit this institution anymore because of such service.