Helix
115 reviews
March 10
Laboratory of Modern Medicine.
Everything is neat, fast, and high-quality at affordable prices.
I would like to implement such a practice in state medical institutions, and patients would apply there for a long time.
One of the disadvantages is a huge queue((
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February 23
There are constant queues, and it's not very convenient to wait outside, especially in winter, but I had to wait an hour
There is also a question about benefits and discounts. It doesn't hang near the entrance for some reason. A mother with a child, the disabled or pregnant may not even know that they are being served out of turn, in principle, this is what happened today.
Of the advantages, they give you coffee, which is over and no one refilled the terminal, and a quick test result.
The specialists at the reception are good, they do everything promptly.
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2
December 8, 2024
I don't like to write negative reviews, but now, apparently, I have to! I am EXTREMELY disappointed! Today (07.12.2024) I tried to donate blood in your laboratory. Spoiler alert-unsuccessfully.
I arrived an HOUR before closing time. Not in 10 minutes, and not even in 40.
As a result, I stood in line for this hour, part of that time outside in the cold. But at exactly 12 o'clock, "the laboratory turned into a pumpkin," namely, we were informed that they would not take blood anymore! I.e., people stood in line for an HOUR, it is clear that they did not just pass by and decided to go in for nothing to do, they probably prepared, followed a diet, etc. There were only a couple of people left, was there really no way to accept us?? Even in state-run free polyclinics, people who have stood in line for an hour, whether for an appointment or for tests, are not kicked out!
The organization of the staff's work is extremely strange: the registrar registers one person, then leaves to take blood himself, a blood collector comes in his place, then they change again. The meaning of this rotation is not clear to me and, in my opinion, only slows down the work of the staff. At the same time, each person is already being processed for quite a long time.
Having studied the reviews for several years, I see that the problem of queues and slow service at this point was written in 2021, and in 2022, and this year they continue to write, and you all answer that the issue is under control and employees are doing their best. So do at least the minimum: why don't the call center staff, when consulting about the operating mode of this item, additionally inform you that it is very busy and it is not recommended to come later than an hour and a half before it closes. At a minimum, people using the services of a call center would be aware of the situation and would plan the visit time differently or would immediately go to another laboratory.
I came out from you and burst into tears, it felt like a tub of slop was poured on me!
The result - I went to another paid laboratory and passed everything on the same day, without queues on the street and hassle. It is clear that the loss of one client does not seem to matter to you, judging by all of the above. But now I will turn to you only as a last resort.
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9
May 2
The circumstances were such that I had to choose your laboratory for testing, which I regretted several times, especially since the cost of the service is the same as in other paid institutions. I don't have very good veins (not visible), but I believe that a specialist working in a paid laboratory, which is based on tests and often it is blood from a vein, should be able to take it even from the most complex vein! And not only did they prick all my hands, but when I said that I was going to faint from the pain like a needle under my skin, the "specialist" said it was in the buckets: nothing, we'll bring you to your senses and started talking indignantly to yourself! Considering that I'm already afraid to donate blood from a vein, I came out in a semi-fainting state, I was just shaking all over. Will I choose your lab again? Of course not! I think, as for any person, you want to receive a high-quality service, especially when it is paid!
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1
August 1, 2024
They serve quickly, polite staff, the receptionist in the lobby shows everything, the receptionists also explain. The process is well organized, the waiting time is acceptable, everything is clean and tidy. The prices here are affordable, there are still a lot of discount options, execution is faster than many others.
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1
December 15, 2024
Positive:
Polite and attentive staff
Affordable prices
Minuses:
There is a giant queue, and blood tests can only be taken up to 12
Very long customer service at the reception
They are not interested in how the client transfers it before taking blood
The results of the tests are not sent to e-mail / messenger.
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1
December 7, 2024
The staff is polite, the service is comfortable, the result comes before the stated date. I am lowering my rating for a VERY small room on Pervomaiskaya Street. The turnover of people is large, especially on weekends. There is a queue outside. This morning it was cold, snowing, and a queue of 7-8+ people stood outside.
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February 4
On 02/04/25, I signed up for an analysis via an electronic entry on the website. The cost of the analysis was indicated on the website. When the employee arrived at the delivery point and filled out the documents, she said that she did not have a price for this analysis. I was refused to surrender . No one even wanted to solve this problem. I wasted my time and ruined my mood for the day. Thank you.
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1
January 18
Hello, you can pay online, that's good, but how do I pay? At 12:00, they no longer take an analysis, come from another city to stand in line in the cold and leave, why do you have an online payment? Take it away altogether, I would have taken it to another clinic, but I need it urgently, so hope for disappointment....
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3
May 3
I had to take an urgent analysis-the choice fell on helix.the atmosphere and the attitude of the staff are great. the result came to my personal account without having to go for the result.if I have to take another test, I will come to Helix again without any questions.I recommend visiting if necessary.
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March 4, 2024
Fast service, courteous staff, everything goes without fuss, the receptionist in the lobby will explain everything, show, prompt, the receptionists also explain everything clearly. Everything is clearly organized, the waiting time is within limits. And most importantly, the prices here are more affordable than in other laboratories, and the deadlines are acceptable.
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January 12
We stood in line for 1.5 hours, an hour of them in the cold outside, we didn't just take urine out of turn from a pregnant woman at 8 months!!! It would have taken a couple of minutes, though. No shame, no conscience, no compassion.
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4
April 27
Terrible service.
People are queuing outside.
Small children are generally not allowed to pass without waiting in line. People pay a lot of money for tests, and the relationship is worse than an ordinary state polyclinic.
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1
May 12, 2024
A very good laboratory. They serve you quickly .The good staff is polite. They do high- quality pile work and quickly . We applied a couple of times and really liked everything . We will only contact you here .
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October 9, 2024
Excellent specialists, polite, calm, experienced. They took blood from a 5-month-old child so that he did not even cry, everything was neat and careful. There are queues in the morning. It is convenient to create an online order. There is a separate queue for online orders. Thank you for the empathetic communication with customers!
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1
March 12, 2024
Great lab! Polite and helpful staff, a separate queue for online orders, everything is fast and clear. Blood is taken painlessly, if it gets bad, they give ammonia and water. Only positive emotions
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August 7, 2024
I got a good impression about the laboratory itself. Two children were tested (blood from a vein), they were delighted with the gifts and colored patches, not a drop of fear during the procedure. but! In the end, the result itself is important. 1. On the inhalation panel, the child did not show any item except the cat, although there was never a reaction to it. They began to take allergy tests in other laboratories, it was not confirmed for the cat, but it showed for plants, as our allergist suspected. At the very point, as well as on the phone, they can't really explain anything that could interfere with the accuracy of the analysis, they say the memorized text. 2. Now I cannot be sure of the accuracy of the analysis of the other child either, I will have to retake it in another place. In total, 180 rubles for the wind. 3. I found out about another analysis by phone, the laboratory does not know the difference between the analyses, they immediately offer a complex for 75 rubles. As a result, they passed the necessary diagnostic test for 26 rubles.
Of course, I will not contact this laboratory anymore, there are many other places around the city, private and public, where you can take all the necessary tests, and not guess whether the result is correct.
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3
January 22, 2024
An excellent laboratory, the results of analyses are often performed ahead of schedule, always a reliable result, a wide range of studies. It is very convenient that you can view and print the results on the website.
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1
August 14, 2024
For the first time and I liked everything -fast service, polite staff, the receptionist in the lobby will explain everything, show you, tell you. And at prices lower than in others.
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1
July 18, 2024
The best medical laboratory in the city! Quickly, clearly, politely, and even at affordable prices! I definitely recommend it!
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2
May 8
On April 26, he donated blood from a vein. The girl who took the blood is the best)) My arm didn't hurt after that, and I didn't even have a bruise.
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May 17
I am extremely disappointed with the visit to the Helix laboratory in Mogilev atPervomaiskaya. Pregnant at 6 months, when ordering online, she had to stand first in a long queue on the street, and then in a tiny room filled with people, with a couple of small chairs where several people could barely fit. The waiting time is 1.5 hours, the queue is about or more than 20 people!
No one is interested in whether there are pregnant women in the queue or not, there is no information about this on the doors or in a prominent place.
The owners and managers of the laboratory receive excellent income every day, but they are not interested in finding a decent room, increasing the number of staff and organizing electronic coupons indicating the categories of clients. An online order gives you a couple percent discount (the only plus), but you can't specify the same pregnancy.
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1
June 22, 2024
In general, everything is fine, but not very good. There are 2 registrars working, but one person takes blood, which collects a queue and is incredibly annoying. The third person does not understand what he is doing at all, but he probably does something, if there is. In my opinion, it is necessary to organize another place for a laboratory assistant, then you will not collect people in the microhall.
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1
September 21, 2024
Good afternoon, dear HELIX team!
Please pay attention to the capacity of this point.
A large number of people, the registrar registers people for 5 minutes. In total, you sit in line for an HOUR! There is no electronic queue, you take people on insurance who also sit in line for an hour.
The date of the visit is 09/21/2024.
Waiting for more than an hour.
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5
March 5
Everything is fine. Friendly staff. Purity. Quickly.
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November 12, 2024
Everything is very good. Just wait in line for a long time, you need to make 3 cash registers. The girl at the reception is always polite and will help. It doesn't hurt to take tests, they gave me candy.
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2
October 19, 2024
I give 3 stars for the slow handling of customers... Especially on weekends .. I came to draw blood at 8.05 there were 8 people in front of me.. I came out at 9.10.. there are no questions about blood collection... But who sits at the cash desks and draws up contracts for a very long time
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3
July 14, 2024
Convenient location. A large list of tests for delivery. It was the only time, and apparently I was so unlucky. I stood in line for 2 hours on the street. After passing the analysis, I wanted to take a coffee drink from them - the device turned out to be broken. There are no complaints about the medical staff. But the sediment remained.
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1
September 18, 2024
The patient admission system is not organized. You can pre-order on the website and pay online, but this does not give priority in the queue. The queue at the reception is on the street. One laboratory assistant takes blood in the office. And the flow of people is huge.
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4
May 29
Courteous staff, but very little space to wait.
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May 30, 2024
Do you have to wait in line for 1.5 hours in a paid laboratory? Are you serious?
Despite the fact that the tests have already been paid for.
The staff is polite but slow, as slow as possible. It's like everyone's asleep.
There is no question of speed.
I will not visit this laboratory anymore.
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4
April 27, 2024
There is a very long queue and only on a first-come, first-served basis, you need to ask who is the last and control who to ask who is behind whom. Make a record by time, or at least an electronic queue for coupons. One registrar. There is an interval of about 10 minutes between people. There are 20 people in the queue. There's not enough room for everyone to sit either.
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4
February 27
There was a huge queue. Couldn't get to the appointment. The staff was rude.
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December 16, 2024
The nurses were friendly and caring, providing everything I needed for my comfort.
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November 20, 2023
Pros: organization of tests, there is an administrator who regulates the full process.
Give a coupon for coffee and baby puree).
The process itself is painless, thanks to the doctors.
Minus: there is not enough space at the entrance, you have to sit on top of each other. Get dressed almost on the street.
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1
February 19, 2024
I really like the service. High-quality service, attentive person.They treat you to coffee and fruit puree.
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October 24, 2024
The staff is polite, they don't hurt. One lack of prosperity is queues. I would like to add 1 person in the morning
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February 10, 2023
So, I'll start with the fact that I'm very happy)
In order)
You can take shoe covers at the entrance
The staff is very polite (it's rare now)
You still need to look for such a service here
I was very attracted by the fact that you don't have to sit in line for 30 minutes, or even an hour (this is a huge plus)
The test results come very quickly (I passed in the morning, I already had the result in the evening)
It was very attractive that after blood donation (on an empty stomach) you can drink coffee in the vending machine
In general, I have never seen a better service than in sinevo
Now I will only address them)
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3
1
April 4, 2023
A wonderful and pleasant laboratory! Of course, it is clear that "any service is for your money." But how pleasantly surprised I was that after taking blood on a skinny stomach, I was given a portion of applesauce! A convenient website! You can personally pick up the results, receive them by mail, and download them from the website! By the way. I recommend signing up for tests online. And cheaper, and out of turn)
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1
1
February 15, 2024
Long. For a very long time. Despite the fact that I placed an order on the website and paid for it there, I spent at least 10 minutes in a queue of three people. While I was standing there, 10 more people gathered behind me. At the same time, there are as many as 3 administrators. The meaning of electronic registration was not clear to me then. I came the day before, the queue was already on the street. The wait at the blood collection office took another 15 minutes. It hurts to take blood, although I'm not a beginner. After blood sampling, for some reason they give out "agusha"))) They gave out a free ticket for coffee from the vending machine at their place, but the room is small and packed with people who are standing in line. To drink this coffee, these people need to create additional discomfort by squeezing through them, so the idea is so-so. The result is promised as early as the fourth day.... In St. Petersburg, it takes me no more than 5 minutes to take the same tests at Helix, the result comes in the evening. And the discount for online registration is 30%, not 5% like yours. As a result, the name was taken by the "Helix international laboratory" and the service is like on a collective farm, People do not need "agushi" and coffee, but do everything quickly and get the result. Please take note
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6
2
June 15, 2022
It was the first time we were tested for food allergens, and it was so pleasant for me as a mother. Everyone was very kind to my child, they explained it very well to the baby (3.5 years old) what would happen fluttered over her like caring butterflies. Well motivated with a delicious bonus (puree). Blood was quickly taken from a vein. Everything was done carefully and the child's tears dried up as soon as she saw her prize. Thank you very much for such excellent service.
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3
December 1, 2023
I really like this lab.Everything is fast and after the tests you can drink coffee, and they give a nice bonus in the form of mashed potatoes.
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November 15, 2022
Fast and high-quality service..competent and courteous staff..I took an analysis, the result was already about the evening...reasonable prices...everything is very clean and tidy
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3
January 4, 2024
I really liked both the service and the price.
I definitely recommend it!
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1
1
August 29, 2022
Pleasant service, after a blood test, they definitely restore the vital balance with a delicious snack and free coffee. The staff tells you everything thoroughly
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3
March 18, 2024
It's a wonderful place, what the test should look like! I donated blood for 9 rubles, but they served as if for all 900 rubles! Coffee, sweets, "Good morning, Have a nice day!". Heaven and earth in comparison with the state polyclinic, of course it's sad..
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February 15, 2022
The laboratory is good, the results come quickly, and the work of the registry was only a pleasant impression. I went to take tests several times, everything was fine, as they say, without questions. But the last time I just killed him. After taking blood from a vein, bruises appeared near it and the whole arm ached very much for several days from the shoulder to the elbow, it was even impossible to hold anything in your hand and just touch it. Sinevo, if you are reading this, please treat your clients more carefully, and do not cripple their veins and hands! Do not put people on such procedures who cannot take a normal, high-quality analysis due to any personal problems, mood loss or incompetence.
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5
5
April 26
A small room
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August 12, 2022
I arrived on Sunday at about 10 a.m., there were no visitors at all, a pleasant receptionist quickly and with a smile issued the necessary documents, a specialist carefully and quickly took blood, everything was polite and with a smile. The analysis was ready much faster than promised, which pleased me
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3
September 16, 2021
Guys, I want to say thank you to Sinevo for Zlaustovsky.
Such customer orientation is generally rare for Mogilev. Everything is fast. Clearly. Carefully. Barcode for coffee and sweets after. Well, what a sweetheart. A large room. It's light and warm. Now it's just for you.
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7