Helix
Directions
Uruchcha
248 m
Astrashyckaja
116 m
Features
Credit card payment
House calls
Gift certificate
COVID test
Staff call button
Payment method:discounts on services preferential categories, discount system, prepayment, cash, payment by card, bank transfer, installment, cashless payment, online
Promotions:discounts, promotions, special offers, bonuses, gifts
Wheelchair accessible:Not available
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32 reviews
January 14
We are regular visitors to the Helix branch at 185 Independence Street. However, once again, the whole impression of the trip is spoiled by the attitude of a pleasant-looking, but unpleasant young blonde girl at the reception.
He constantly talks through his teeth with visitors (whether it's morning, afternoon or evening; Monday, Wednesday or Friday), rolls his eyes, does not provide information about the readiness of test results, does not paste information on test tubes in the presence of the customer, gives the barcode for the drink to visitors every other time, there are no clean pens to use, he does not provide advice on completed tests (i.e., we find out directly in the blood donation office that the analysis can be extended and routine, neither we nor the specialist who takes the blood, it is unclear which payment was made for), does not greet.
A very unpleasant aftertaste remains for the umpteenth time from this service.
We hope that the Helix management will find a way to improve the mood of this beautiful girl and she will delight visitors, if not with a smile, then at least with polite communication.
See original · Русский
2
March 17
17.03.2025. We visited the point at Independence 185 for testing.
It's just the disgusting attitude of the paperwork staff. It looks like the girl at the counter is paying for the visit. He talks through his teeth. He doesn't answer any questions.
For some reason, it turned out to be a big problem to take a urine sample in a pharmacy container.
Dear administration, please pay attention to the attitude of the staff towards the clients of your laboratory and provide training on the ability to communicate with people. People come to you for help and at the same time they pay you a lot of money, and the attitude is not completely professional.
See original · Русский
March 13
This is not the first time I have used the services. I took tests on the gynecological chair today. The staff are smart girls, but dear management, you saw your equipment, I gave 198 rubles and almost fell off your chair. The conditions for such tests have not been reviewed at all. In shoe covers on bare feet on a piece of diaper and on the cold floor.
See original · Русский