Qualified and courteous staff, the results arrive fairly quickly. I took my grandmother there twice. The first time there were almost no people, we didn't have to wait at all, and the second time we probably came at the busiest time. But I still had to wait only 15 minutes. They receive patients very quickly. Yes, and for money it is acceptable. If you value your time, I recommend it. Oh, and they also give you a coupon for free coffee. It's a small thing, but it's nice)
In this branch, both administrators and laboratory technicians are always attentive to visitors.
And today I have discovered a new favorite specialist, to whom I am ready to entrust blood sampling with a calm soul. Laboratory assistant Maxim did everything very carefully, delicately and painlessly. I am very glad that there are such specialists in the staff of the branch.
Make a separate day or time for the children. It's impossible to stand in line for 30-50 minutes and let everyone pass by, being late for work, etc.
The point is working very slowly, the nurses check the corridor 3 times, and we are all in line to see the administrator.. Not a point, but just a horror.
There are no shoe covers, there is no electronic queue, there is little space, everything is slow. I'll go to another one.
Why is there only one nurse working in the treatment room during the peak period (21/04, time 7 48)? Very, very slowly. There are a lot of people, all unhappy, and the answer to the question about the nurse was that there were not enough staff. Then warn us in advance that the waiting time will be long. And then it turns out that you can't leave because the tests have already been paid for and you're waiting for three hours.
No matter how many times we visited this branch, there were always some events. Several times, after 2-3 blood samples, they said that they were sorry, but we couldn't find the vein. There is also a queue at the reception all the time, which accumulates due to the fact that each client is served for 10-15 minutes. There are no such problems in other branches, we live in a 3-minute walk from this branch, but we go to another one.
I really liked the attitude of the staff.
When donating blood, they clarified how I generally tolerate the procedure, whether I lose consciousness. We did everything carefully and it didn't hurt. At the end , they gave out a pastille and a coupon for a drink .
There were no queues and the results came in the mail.
I would like to express my deep gratitude to the staff, especially Maxim, a 100%blood sampling specialist. A man who took blood from problem veins in a second. Thanks
I always go to the Invitro, this time by chance I had to take it to Helix. It feels like I came to take tests at the clinic, and not for a fee. For all my usual questions and clarifications, they looked at me like an unreasonable child, as if I had asked 2+2, clicked and sighed. I am always polite and have done nothing to get this attitude. Unpleasant. I won't go to Helix anymore.
2 stars for the yummy at the end of the fence
a good place, the quality of service is much more pleasant than in polyclinics
. a large selection of tests and very quickly send the results, you do not need to go to the clinic for them and everything is stored on the website, you can track your results
. I passed the tests on Saturday, they said to wait until Monday, but they sent the same day, although it may depend on the specific analysis
they give a gift of baby puree and sometimes a coupon for coffee
A clean, tidy medical center. We tested the child, we did it in 5 days, the result came by e-mail, which is very convenient. The prices are pleasant) There are no queues, everything is fast and clear. Polite staff. Definitely now one of the favorite
Very friendly, and most importantly, competent staff. If something is not clear, everything will be explained in detail, there is no discomfort during the tests themselves, as well as after.
I definitely recommend it!)
The best place to be examined. They justify every penny with their service, efficiency and quality of analyses!
Thanks to an optimized process (personal account), intermediate results are displayed in real time, which allows you not to worry about your health for a long time.
I would like to note separately the improvement of the process of taking tests - it is so easy to take them and doctors are not afraid, only Helix (Sinevo) taught me!
thank you!
I was pleasantly surprised by the place!
Everything is very friendly, fast)
free coffee / tea and baby puree are given after blood donation) everything is explained, explained.
The staff is just 10 out of 10 both at the reception and the medical staff (they asked how they were feeling, etc.).
It was not so comfortable in any of the laboratories of the Minsk clinics.
It's just terrible, and that's to put it mildly.
On February 7, 2024, the Helix
punch on Dzerzhinsky St. 19
stood on the street for a little less than an hour, but even inside, my turn did not come up like that.
I'm not even saying that it's slippery, disgusting, raining, windy, people were coming and going very little.
So, what happens, what time do you need to arrive: by 6-7 o'clock and then it is possible to be among the first to defend 2 hours in order to have time to take tests before 9 o'clock?
And it's not free, like in a polyclinic, and where 30-40 people usually pass during this time. If we could collect signatures from people on the spot, I think a lot would come out. So the client will soon turn away!
Obviously, something must be done to improve the service for the Client.
I've been there twice in the last month. Promptly, professionally.
The administrator is very polite and attentive, the blood sampling itself is painless, very satisfied
I would like to express my deep gratitude to the employees who carry out the sampling of analyzes. They calmly reacted that the child did not agree to donate blood from a vein for 5 minutes, struggled and screamed 🙈 They passed with common strength and endurance. They also gave a puree and a delicious drink to the child! Thank you very much! Pleasant staff and a relaxed atmosphere. 🤗
Excellent service! We received the test results very quickly, although in other places it usually takes from a couple of days to a week. It was done here in three hours!
I did the tests in this laboratory on 11/12/12. at first, the impression was better. They sent a video instruction on how to use the container for sampling the analysis, they gave out the containers the day before delivery, but then when the question of payment arose, problems began. I notified the administrator that I intended to make a payment for tests through the PAY application and the administrator was confused, called for help from another employee, tried it did not work, consulted on the phone with a third did not work, then asked if I paid today, I said yes and they asked the amount I called 50 rubles and I was given the answer that the application pay more than 100 rubles you can't spend a day, so you won't be able to pay 83 rubles before this incident, I paid everywhere and the amounts were higher. Then I tried to pay with my phone, it didn't work out, I had to pay with a card the old-fashioned way. It's a shame there were young girls who were learning their business and couldn't make a payment through the Pay payment system. Because of this incident, I had to lose a large cashback and codes for an advertising game and, most importantly, the convenience of using the PAY application. Please conduct staff training courses and PAY developers to take this problem into account.
I visited this medical center today. The staff is very polite and pleasant, courteously approach their clients, provide clear and detailed advice on all issues. Before the visit, I contacted the contact center and also received detailed advice from the girl Juliana. I will contact you again, there are still very positive emotions!
Polite and responsive staff, fast work. After passing the tests, they also treated me to vitominchiki, which is very pleasant. Only good impressions remained.
Queues of an hour, registration of each person for 20 minutes, what can be done there. There is no electronic queue system, everyone is crowding into the waiting room meter by meter.
I was at the blood test today, the nurse could not get into the vein, as a result, I almost fainted, it hurt wildly for a long time, it has already been an hour after the delivery. I had to tingle my other hand and show the nurse where to insert the needle! I do not think that with such prices for tests there should be a lack of professionalism. And a month ago, when I came to take tests, the administrator was also rude
I was satisfied with the visit to the center, friendly helpful staff, attentive attitude to patients, friendly atmosphere. Thank you for your hard work!
Super labs! I made an online application and went to the office (7 early), but I won at 7.15. Hutka, prafesiyna. It is dark, because you are a magchymas rosny shlyakham atrymats vyniki (by the way, on the site, you can get rid of any synevo crop). And yashche velmi spadabalasya, who gave a coupon for a garacha napo for a fence, I nawat gave nevyaliki perakus for an analysis (dzicyachae puree). I mean, because this is the key to the cat, I'm glad to have such a prudent attitude, because I'm too weak to feel for it.
A nice girl at the reception, the same doctor. I gave vitamin D. The prices are adequate, the doctor quickly and painlessly takes blood from a vein. As a gift, coffee and baby puree, it's very cute 🙂
Thank you very much)
Friendly staff, reasonable prices and buns in the form of free coffee/ jelly in the vending machine
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Show business's response
Валентина Малашевская
Level 10 Local Expert
October 24, 2023
Puree and coffee as a gift :)
I donated blood, considering my Veins after ivs, I didn't feel any pain and discomfort, even there were no traces left.
After Moscow, prices are low for me.
The analysis was ready after lunch.
Thank you)
As always on top. At the entrance, the administrator greets, prompts, helps, there is a place to sit, take off your outerwear, the doctors are polite, friendly, the procedure was painless and only a good mood remained!
They signed up for a PCR test for entry into the Russian Federation online two weeks before August 9, at 119 Dzerzhinsky Street. Today we came to do a test (on a "live" queue) - it turned out that since August 9, a different procedure for passing tests in the Russian Federation has been in effect and it is not possible to do such a test for Russia here and now!!! What a "pleasant" surprise, considering that there is no way to check out in a day and pre-register somewhere!!! We lost two weeks of time and now we have to run around the city "on nerves" and look for where you can quickly, without an appointment, take the test!!! To the question: "Why was it impossible to notify in advance about the change in the conditions for passing PCR tests for entry into the Russian Federation by sending a newsletter to the mobile phones specified in the preliminary online order? answer: - "All the information is on the SINEVO website!" Yes, of course - we had to go to the SINEVO website every day from the moment of pre-registration and track all changes!!!
A visit to this branch left one negative. When I came with an entry on the Internet, I spent more than half an hour on the change. I did not receive an answer to the question of whether it makes sense to pre-record an answer as such. Apparently, at that time, the main task of the receptionist's girlfriend was to hang the jackets in the locker and that's it. The result is being late for work and not wanting to visit this branch again.
It is quite comfortable, coffee and chocolate after blood donation. Of the disadvantages, THERE is only the collection of materials, then they are taken to the laboratory from here for a limited period of the day for the task of analysis.