If the management thinks that reducing cashiers and converting to electronic format will increase profits, then I think they are mistaken. The profit comes from returning regular customers, that is, from customer satisfaction with the service. Saving on maintenance will backfire on them, I'm thinking more and more about not going to the KFS.
There are no complaints directly to the staff of this department, everything is of good quality and fast.
Everything is fine, but in the evening, the terminal magically stops working and they send you to place an order at the kiosk. Maybe they have a plan to have multiple orders go through the kiosk.
The food is tolerable, and the service is a nightmare. They can neither accept the order nor issue it normally. They serve for a long time, they go back and forth, their clothes are untidy. Where is the manager looking?