The point itself is not super bad, mostly the chicken is fresh and looks nice, but there are big disadvantages.:
1. On weekends or in the evenings, you can wait 20-30 minutes for an order (the record is 44 minutes on a Saturday evening)
2. Paid positions are often not reported. Yesterday I placed an order for ~ 65 rubles, the wait took about 18 minutes (tolerable plus or minus), but they did not put two twister deluxe (I took the 5050 coupon 2 times and there should have been 4 pieces in the order, but I saw only 2 at home)
Yes, my mistake is that I did not check the packages on site, so I do not require any compensation.
It's just that this has already happened with a burger, but mostly it happens with sausages.
upd: 12.03.1998
now the chicken is being sold spoiled and visually terrible.
One of the best restaurants in the KFS .They always collect everything correctly, everything is fresh, friendly staff, they quickly give the order unlike others)
This is the second time I've run out of wings, but the staff are very nice and I don't mind waiting, they even gave me coffee. The mood was disgusting, but the employee lifted my spirits for a few days ahead for sure!!! Thank you very much
They cook, in general, instantly. But on weekends it can be very busy, which is why orders are not collected so quickly. The food is generally delicious, but lately the burgers have been a little dry.
As soon as the day is off, the waiting time for the order is 20-30 minutes, and this is not the worst option. I waited an hour once. For a courier, such a waiting time is catastrophic, this time is not paid to the courier. Restaurants with such an organization of work should not work with delivery. It's just terrible...
A good point, I took a combo here for myself (burger, potatoes, drink), there were not many orders, my order was given in about 7 minutes. Everything was freshly cooked, surprisingly unlike other outlets of a similar network, especially French fries, even the butter seemed to have been changed exactly at the moment when I made the order.
The only thing I would like is for the breading on the meat to be a little less , otherwise it 's like you sometimes eat crackers and not a burger .
The most popular place❤❤❤
Fast serving, everything is fresh and hot
All the staff are very polite
The deputy director is generally a cool girl, friendly, beautiful
I love her😊💕
There are not enough staff, the guys are tired and do not always manage everything on time. In general, you can eat, there is a good food court, queues on weekends, sometimes they give bonuses as an apology for being late.
I really love this point. And tasty and on time, even if there are a lot of people. Always at the checkout with a smile and pleasant suggestions) clean, neat, in general, the impression is excellent)
I came to have a snack, and I was upset. Instead of the sprite, they gave mineral water, fortunately they replaced it, but we still had to wait. There are a lot of black dots in French fries. And the cheeseburger was robbed altogether.
I ordered more than once in this place and everything was fine. But today, instead of the promised 15 minutes, we had to wait 35 minutes. They collected it only after the police came up and asked why it took so long. One box of chicken was good, but the second was over-salted and crispy with lumps that were hard to bite. I was not satisfied with the quality and service.
The batter of the chicken is very hard and sometimes undercooked, in strips. The legs were well fried.
!!! I strongly advise you to pay attention to the amount of drink in a glass, as for coffee. Instead of 400 ml, 200 ml was poured, but the foam was up to the top.
It's a pity that of the three of us, only I noticed this, the drink was redone for me without objections.
On 14.04, around 20.00, an order was made (2 duet basket), 20 minutes later it appeared on the scoreboard that the order was ready. They came to pick it up - they say it will be ready only in 20 minutes. And this is provided that there was no influx of visitors, literally 2-3 people in line.
We waited another 20 minutes, then went back to find out if it was ready. They said it was ready, but you need to add potatoes to the basket. We stand and wait. Potatoes were added to the basket and simply given to another person who made the order recently. They didn't even apologize, they just rolled their eyes when they said that they had been waiting for more than 40 minutes!
And then one star is a lot for this institution.17.01.2023 I made an order at the Expobel shopping center.Obsouzhivanie is not from the word at all.If I hadn't come up and asked if my order was ready, I would have stood for another 20 minutes. The order was ready, but for some reason it wasn't displayed on the screen And instead of apologizing to the staff, the girl, unfortunately, did not look at her name, said something in a dissatisfied look and tone.Have a conversation among the staff about how to communicate with people.
We ordered through the app, came to pick up at the appointed time, but no one heard about our order.
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Show business's response
Б
Бен Ган
Level 3 Local Expert
March 14
Terrible quality!!!! I ordered delivery via Yandex: the seal was stupidly stuck on the side of the package!!! The wings are not chicken wings in size, but Egyptian sparrows in the dry season!! The photo does not convey the full scale of the tragedy
And this is not the first time! How much longer is this going to last??? It's a disgrace! IT'S A DISGRACE!!!!
Hello, if you are reading this message, your fries are cold
Please fix it because it is cold and not tasty, I hope you have read this message to the end, I will check!!!
You don't know how long to wait for the order. While I'm waiting for the order, I decided to buy a beer. There is no one at the checkout. I didn't get it. Now I see people at the checkout are waiting by the sea for the weather.
If you can't do it, hire more people.
The terrible quality of table cleaning, and all of them, there is nowhere to sit normally. The table in the photo, I wiped it before the photo, but it didn't help, the dirt was too much absorbed into the countertop.
We bought wings and bytes today. Not only was the order ready almost instantly, but also everything stale, stale, hard, with a smell! It was as if someone had slipped someone a cold morning mess
Fast service. It is possible to place an order through the touch terminal. The waiting time is acceptable. Employees work quickly. Burgers, drinks and meat are delicious. There are always combo offers
I ordered delivery from Yandex. The order was collected in this restaurant. Disappointed. Okay, the sauce is wrong. I wanted a cherry pie, they put it with raspberries. I waited quite a long time to cook, considering that the pies cook for 5 minutes, and the fact that I waited 20 minutes for everything to be collected, I could put what I ordered. The spicy junior burger was with tomatoes without cucumbers, thanks for being spicy at least. The little things that ruined the whole taste, thank you.
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Show business's response
Елена Шершнева
Level 8 Local Expert
August 24, 2024
The food is all cold: French fries, rustic cold potatoes, burgers are the same. Cola is diluted with water in the proportion of 20-cola 80-water. Everything is very, very deplorable. And there are also employees at the checkout in an untidy state with service like a sloth from the cartoon "zveropolis".
The waiting time for the order is at least half an hour, there are no places, because the cooks hardly move at all, there are no disinfectants either because of the savings, apparently
The only point of this network is in the area of the Green Meadow. Almost everything is fine. But if you order takeaway, you have to check all the time. Then they won't put the sauce, then they'll forget the burger. Maybe they think if four are taken, then one missing one will not be noticed? And it is very inconvenient to check in the package. Otherwise, there are no complaints, it is delicious as in other places. Pay more attention, comrades, and there will be five)