Good afternoon, please leave a complaint about the service of the restaurant on Frunzenskaya, Minsk
The self-service ticket offices ran out of paper, no one wanted to change it. The cashier ignored requests to call the second person and did not respond at all . Is this called maintenance?
A very long wait for an order. After 15 minutes of waiting, I took the cold burgers. The chicken in the burgers was kind of weird, raw, as if it had been forgotten to cook until the end. The tables are dirty, no one is going to wipe them anywhere near.
It was delicious , but it took a very long time to order
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Show business's response
Yury
Level 7 Local Expert
February 26, 2024
More than 15 minutes for an aitwister, cheeseburger and Coke, with only a few orders ahead. They don't give food away for a long time already from the distribution. Discourages all desire to go to this network at all.
Friendly staff. There are always empty seats. The waiting time is different, basically you don't have to wait long. All dishes are made from chicken. Unlike the poppy, it tastes much better here
Convenient location, near the metro and bus stop, there are always places in the restaurant, fast service, and a pleasant atmosphere, you can make an order through the window from the street, now more than ever it is relevant and convenient!!
The staff is very friendly.
Due to the long wait for the order (an extra 7 minutes), they offered a cocktail or ice cream as a gift.
They put the wrong burger in the order, noticed it themselves and offered to add the right burger at the expense of the establishment.
As a result, despite the mistake, the impressions remained very positive due to the attitude of the staff.
The breadcrumbs are not tasty, they do not clean the tables and do not wipe, and this is at a very busy time, when ~ 70% of the hall is empty. They gave few napkins, even after asking for more, they added only a couple.
Alas, we will not visit again.
I made an order using coupon 1709, which includes 2 Deluxe burgers, 2 French fries, came to the table, shifted the burger and I feel that it is cold, I approach the staff and ask them to warm it up, to which the administrator of this institution began to be rude to me, saying that this burger has just been cooked, after which I told her to touch the burger,to which she touched him and began to continue saying that he was just cooked (the burger was cold) asked to reheat, to which he heard a tsking in his direction and a dissatisfied face of the administrator, I do not advise you to go here
It's a great place, they work until the last visitor. For the last time in a long wait, +8 sharp wings were added to the order. 10 out of 10
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Valery Dev
Level 11 Local Expert
March 14, 2023
I don't know who works there, prisoners in one word. You come, you stand alone and wait 15-20 minutes for a burger with potatoes. They talk a lot while they're there, they walk around, then they just start doing something. There is no service. Is anyone reading from the manual, maybe it's time to work normally somehow
Disgusting!!! Today we came in and ordered coffee and ice cream. The coffee was cappuccino with syrup!!! And in the end, they brought milk-colored water. No syrup. There was no characteristic foam for cappuccino. Ice cream is a piece of frozen water!!! What kind of lawlessness is this?
It's a horror, the potatoes are constantly overcooked, the toilet stinks, I noticed while I was having lunch here for several weeks
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Goldbach
Level 18 Local Expert
October 27, 2021
They cook very tasty, but there is the only drawback that I noticed: they cook slower here than in other restaurants of the KFS. I understand that there is not such a large flow of customers here, if compared with other points, but still I had to wait
The place is good, near the cinema, you can always find places, but almost always everything is cold, especially potatoes and longers. There are no potatoes at all, cold, wrinkled, it seems that the leftovers were collected from the tables and sold again. We thought the village might be better, but it's the same story with her. This is especially true for the takeaway order, everything is cold there.
It's a pity, because we love KFC and often go to the cinema located nearby, and in front of the cinema we always went to this KFC with the whole family, but now we go there much less often, maybe we will give up going here altogether.
I ordered a roll without mustard and without bacon. Too dry! It's not thought out. The price does not decrease and there is so much ketchup as if there is mustard there. If you do not reduce the price, then you need more ketchup for harmony, there is not enough salad. In general, it requires improvement. The staff is polite and knows the composition well. Thank you.
If you want to buy a burger, the cutlet for which was deep-fried a few hours ago, the tomato will be dried, there is little sauce, and the bun is already "wet", the potatoes are cold, not crispy, and even not salty, then you will like this kfs.
I ordered an original blow, which should include 2 legs, 4 strippers and 4 wings. The employee checked the order when issuing it. In fact, there were 2 slings, not 4. There was a negative residue.
I really liked it.I was with the children.Fly took a hamburger and French fries, I took coffee and a carrot cake. Very tasty.They cook quickly. Thank you.
The service is super weak. We came, made an order at the vending machine, issued an error on card payment, after it turned out that the order was not saved, we took 20 minutes with it until we were sure that it did not work, during this time none of the specialists of this institution approached us. They came to the cashier to place an order, no one even apologized, but simply said that it was not working, although at that time there were very few people and the cashier was free and the staff saw that an order was being placed on a non-working vending machine. I asked them to write that the device was not working so that others would not waste time on it, for about 40 minutes while we were there, no one even tried to do this, but people came up, tried to make an order, "spat" and approached the cashier ((( . No more foot in this institution... Here at the railway station, KFC employees are on the level!!!
It is located not far from the metro and works up to 24 hours, which is convenient for visitors in particular. The kitchen is almost the same as in burger king. Queues are kilometers long, but it is possible to place an order through a vending machine. The prices are reasonable. The employees are not very friendly.
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Anonymous review
March 6, 2020
I came here on 03/14/20. There are no complaints about the quality of the food, there are few visitors, I almost did not have to wait. But the tray on which I was served turned out to be sticky and dirty. I had to use wet wipes.
The tables are also dirty. In the 20 minutes I spent there, I didn't notice anyone coming out to clean at all. In Burger King, for example, or in Mac, someone is constantly running around with a rag or a mop. It's scary to imagine what's going on in the kitchen if that's the case in the hall.